DoneDone

RATING:

4.6

(50)

About DoneDone

DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and create custom workflows. Key features include help desk, ticket management, conversation assignment, prioritization and performance tracking. The application enables employees to view assigned/unassigned tasks and monitor progress status, due date and priority associated with ongoing jobs. It comes with a mailbox feature, which lets users manage conversations through emails, @mentions and comments. Customer service agents can also use the solution to save commonly asked questions, providing quick support to customers. DoneDone offers integration with multiple third-party platforms such as Google Drive, Github, Harvest, Slack, Hall, Glip, BigBoar...

Awards and Recognition

FrontRunner 2021
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

DoneDone Pricing

Starting price: 

$5.00 per month

Free trial: 

Available

Free version: 

Not Available

DoneDone helps teams organize & execute. Use DoneDone Projects instead of messy spreadsheets or bulky software for bug, task, and issue tracking.
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DoneDone Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for DoneDone

1 - 5 of 50 Reviews

User Profile

Coën

Verified reviewer

Hospitality, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2021

Personal Task Management

I switched from notion although notion has better functionalities if one bothers to deeply understand notion. In my case done done has a more beautiful interface which makes it more fun to use. I occasionally switch between those two but see myself moving all in to done done for managing my tasks soon. DoneDone has improved a lot and came with extra feature. I do hope that will will implement more project related features as well. They started out well with the newly implemented Kanban boards.

PROS

Beautiful UI combined with advanced task management. I loved its easy implementation within my workflow but simply creating tasks. Customised tagging and tables for own kanban boards are also a must for me. Thankfully it has since implemented. You even can set reminders for your self and your team when a task is due.

CONS

Sometimes I feel myself missing some features for project and task management. There should be more improvement regarding that.

Reasons for switching to DoneDone

Easier use case

Adam

Entertainment, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

3

Reviewed June 2019

Great Project Communication and Tracking Tool

DoneDone has continued to be a great resource for us, and they have shown they are committed to enhancing their product.

PROS

The ability to customize aspects that make sense for our organization or for the project in general...we didn't have to modify our way of discussing the project to fit within a cookie-cutter project management tool.

CONS

Searching for past projects is always a little cumbersome. Plus, I wish there was a way to "star" important aspects that can be referenced more easily later.

Reasons for switching to DoneDone

Cost was the biggest factor, but functionality was just as important.

Jonathan

Computer Software, 2-10 employees

Used weekly for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

Bad customer service, we feel stolen from

From hundreds of purchased softwares over the year this was the worst experience, not customer oriented at all

PROS

Simple ui, the few features that are avalible work flawlessly

CONS

Very bad customer experience, we paid for a lifetime membership and they won't let us redeem the codes that didn't get added when purchasing. So basically they stole from us. I do not recommend this product at all, very slow development times and not customer oriented - look elsewhere!!

Robert

E-Learning, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2020

Perfect for internal bugfixes

We are using DoneDone to track status of issues in our SaaS product. Service management team creates new tickets and assigns them to the relevant team member, who then updates ticket status, once progress is made. This works perfectly for our internal bug fixing process.

PROS

We enjoy using DoneDones because it's very user-friendly. It's very easy to find issues, filter by key terms, create new issues and communicate with team members.

CONS

We haven't so far found anything that we don't like. Perhaps we could benefit from havinf additional notifications for overdue issues or tickets that have not been updated for a long time.

Grant

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Perfect for our Help Desk

Worked perfectly for our organization. In fact, we've transitioned to DoneDone 2 and think this will allow us to be even more effective in serving our clients.

PROS

DoneDone is straight forward to use and it was perfect for Public Issues, which we used as our HelpDesk communications utility.

CONS

Can not "claim" an issue when it comes in. It's automatically assigned to a specific person, who may or may not be there.

Reasons for switching to DoneDone

Too pricy for our requirements.