--- title: "EV Service Manager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of EV Service Manager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if EV Service Manager is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/easy-vista-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [EV Service Manager](https://www.softwareadvice.com/help-desk/easy-vista-profile/) / EV Service Manager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/easy-vista-profile/) Reviews # EV Service Manager User Reviews ## Reviews summary - Overall rating: 3.4/5 - Total reviews: 14 ### Secondary ratings - Ease of use: 3.1/5 - Customer support: 3.8/5 - Value for money: 3.8/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 1 reviews (7%) - 4 stars: 7 reviews (50%) - 3 stars: 3 reviews (21%) - 2 stars: 3 reviews (21%) - 1 star: 0 reviews (0%) ## EV Service Manager customer reviews Showing reviews 1-14 of 14 (page 1). ### Complete ITSM tool easy to implement and use - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available. #### Cons Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons. #### Reasons for choosing EV Service Manager a POC demonstrate EV SM to be an fast to implement tool meeting our requiriements --- ### Very Flexible to a fault - Overall rating: 4/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work. #### Cons There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL. #### Reasons for choosing EV Service Manager Cherwell wasn't very responsive and ServiceNow was really expensive for the same features. #### Reasons for switching to EV Service Manager Needed something more up-to-date and full-featured. --- ### EasyVista isn’t so Easy - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement. #### Cons It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only. #### Reasons for switching to EV Service Manager We needed to implement more tools into our documentation and a self service portal. --- ### A feature rich ITSM tool - Overall rating: 5/5 - Reviewer: Christopher G. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems #### Cons When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised --- ### EasyVista wasn't always Easy - Overall rating: 4/5 - Reviewer: Jake T. - Verified reviewer: Yes - Industry: Food Production - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system. #### Cons There were some features that were hard to use, specifically the asset management portion. --- ### EV Review - Overall rating: 2/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros Workflow editor - Like the interface and having all the icons close to the work space. #### Cons Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it. #### Reasons for choosing EV Service Manager Cost - It was the cheapest of the offerings. #### Reasons for switching to EV Service Manager The university was looking for a more functional product then what they were currently using. --- ### Easy Vista Review - Overall rating: 4/5 - Reviewer: Jeff L. - Verified reviewer: Yes - Industry: Utilities - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications #### Cons Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day #### Reasons for choosing EV Service Manager N/A #### Reasons for switching to EV Service Manager I wasn't involved with the Switching/purchasing decisions, but from what I learned in the Implementation the decision-makers wanted something new --- ### EasyVista - more than ticket management - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Normally I use the change request, service, incident, and problem management modules regularly. It allows the teams to manage their daily work in one place, without the need of more applications. The asset management module is also pretty good to have an idea of who's using what machines with a simple "probe" installed. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has a lot of features and options that can be used, other than just using it for ticket management like we normally use it for. Change requests, incident management, service requests, problems management, assets management and many other features. #### Cons Steep learning curve Not the bet user experience To heavy on resources --- ### I hate putting in tickets! - Overall rating: 2/5 - Reviewer: Trever E. - Verified reviewer: Yes - Industry: Warehousing - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The software looks like it was created 20 years ago. This software was not created with the end-user in mind. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros This software does seem fairly feature-rich, and I've seen our help desk be able to customize it for various uses. #### Cons Creating tickets should not be this hard. When I create service request, there are so many fields to fill out, forms to complete, approvals to request, etc. --- ### Not the Best, not the Worst, something in the middle - Overall rating: 3/5 - Reviewer: Miguel N. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. None, I have been attending to some demos of users trying to purchase this software and even that brings alot of good thing to the table it dos not push trough. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros * Alot of information and modules on EasyVista, *There's various helpfull modules, and alot of customizability in them. * I like alot the contracts module. #### Cons * Modules on EasyVista are too crowded and difficult to understand. * The Organization is terrible, buggy and slow interface. * Sometimes is hard to even know where is what you are looking for because of the interface is weird. --- ### Great for non-programmers - Overall rating: 4/5 - Reviewer: Jesslyn H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform. #### Cons I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes. The reporting deficiencies forced us to invest in PowerBI for reporting. --- ### EasyVista is very slow, clunky, and not very intuitive. - Overall rating: 2/5 - Reviewer: Zachary M. - Industry: Computer Software - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, EasyVista does the job but it is plagued with a slow interface, confusing navigation, and bugs that prevent me from using the software for its intended purpose. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros I like how when you look up user's profiles, that it shows all their information from their location, phone number, email, computer name, groups they are apart of etc. I like all the different categories you can assign issues to so you can look at those metrics to pinpoint problematic issues. #### Cons The interface is extremely slow. Sometimes things will not load when clicking it for the first time and you have to refresh the page and try again. The homepage is too busy and there are too many links you can click on. Some things take several steps to do something, such as transferring a ticket or adding a tech note. Sometimes you cannot reopen, cancel, or reassign tickets.The user interface needs to be simplified so it is less busy. --- ### EasyVista Product Review - Overall rating: 4/5 - Reviewer: Janice C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's a great product and they work hard to continually update the product. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros EasyVista is very powerful and flexible. New releases keep it current and allow continual improvement. #### Cons Getting training after the initial install is expensive. I have had difficult figuring things out on my own. The EasyVista Support team has been helpful when I have reached out, depending on the technician. #### Reasons for choosing EV Service Manager I wasn't a part of the selection process, so I do not know. --- ### It's a good product - Overall rating: 4/5 - Reviewer: Jay S. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say its been a good experience but we need to get some better Administrator than what we started with to make our internal experience a lot better. Most of the original Admins were not technical enough to get the most out of our original implementation. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Not sure our organization has been able to experience all the pro of EV yet because we're still on the older version of it and not Oxygen. #### Cons Configuration can be a lot easier in my opinion. #### Reasons for choosing EV Service Manager I believe the management group in place during the RFP selection believed this was the best product. #### Reasons for switching to EV Service Manager No longer supported --- EV Service Manager Reviews, Pros and Cons - 2026 Software Advice