Elevio Software


 

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.

The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.

Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an “advisor” tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.

Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.

 

Elevio - Feedback list
 
  • Elevio - Feedback list
    Feedback list
  • Elevio - Create content
    Create content
  • Elevio - In-app help
    In-app help
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

6 Reviews of Elevio

Showing 1-6 of 6

 

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Peter from City of Orem

February 2018

February 2018

Clean design and easy to implement and use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Pros

So easy to integrate with programs you're already using. We use it for both internal and external communication and education.

Cons

The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.

Review Source: Capterra
 

Jan from Facelift brand building technologies GmbH
Number of employees: 201-500 employees Employees number: 201-500 employees

December 2017

December 2017

Overall an easy to use software that delivers value from the second it is implemented.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

- fast pace of development
- flexibility
- integration
- product scope
- UX and UI
- good support

Cons

Autosave for articles sometimes crashes but the support is very quick in helping with issues. Besides that, we are very happy!

Review Source: Capterra
 

Cassie from Identified Technologies

October 2017

October 2017

I have had a great experience with Elevio! Looking forward to what is to come with this solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

A way to communicate with our users in way that is easy for US internally, and easy for THEM!

Pros

- Consistent updates
- Helpful and responsive team
- Sleek integrations
- Clean and easy to use self-service for our customers

Cons

Very minor issues that are specific to my use case/preferences. For example, I have certain formatting requirements that are not currently available in the article editor.

Review Source: Capterra
 


October 2017

October 2017

Elevio helped integrate our help documentation into our product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk

Cons

The Visualizer tool is a bit buggy and we tried to implement it but it didn't work. The idea seems good but the execution was difficult so we abandoned trying it.

Review Source: Capterra
 

Babak from SKYPREP

October 2017

October 2017

We use Elevio as a widget in our platform to support our clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use Elevio as our "Help Center" within our app.
- It was very easy to setup the widget inside our application
- Our clients use this widget extensively and it has resulted in support requests for us to drecrease

Cons

- We've heard from our clients that the widget freezes sometimes, but this has been a very rare occasion.
Overall a very useful product.

Review Source: Capterra
 

Mike from Soundwave Art™
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Support
Source: GetApp