# elevio Software Reviews, Demo & Pricing - 2026 > Review of elevio Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/elevio-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / elevio Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/elevio-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/elevio-profile/alternatives/) # elevio 2026: Benefits, Features & Pricing Wondering if elevio is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview elevio 4.6 [(30)](https://www.softwareadvice.com/help-desk/elevio-profile/reviews/) Pricing Starting at $99.00 per month ### About elevio Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content. The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content. Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an "advisor" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack. Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email. Wondering if elevio is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## elevio User Interface ## Popular elevio Alternatives Main Product elevio 4.6 [(30)](https://www.softwareadvice.com/help-desk/elevio-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.60Value for money - 4.71Customer support - 4.40Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) 4.5 [(848)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.38Value for money - 4.50Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Groove](https://www.softwareadvice.com/product/110166-Groove/) 4.5 [(87)](https://www.softwareadvice.com/product/110166-Groove/reviews/) Ratings Breakdown - 4.65Ease of use - 4.53Value for money - 4.68Customer support - 4.17Functionality Pricing Starting at $29.00 per month Get Price ## elevio Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Starter $99.00 flat rate, per month Plan includes: - 3 Team Members - Basic Modules and Basic Hosted KB - Unlimited Articles - Visualizer Point & Click Tool Regular $149.00 flat rate, per month Plan includes: - 5 Team Members - Advanced Modules - Advanced Modules and Customized Hosted KB - Article Interlinking & Permissions - Help Desk Integrations - Unlimited Articles - Visualizer Point & Click Tool Premium $299.00 flat rate, per month Plan includes: - 10 Team Members - Advanced Modules - Article Auto-Syncing - Article Interlinking & Permissions - Help Desk Integrations - Priority Support and Customized Hosted KB - Serve Multi-Lingual Content - Unlimited Articles - Visualizer Point & Click Tool Elevio + Dixa Pricing available upon request Plan includes: - Free Platform Set-up to Find the Optimal Fit for Your Business - Natively-Built Platform Unifying Interactions Across All Channels - Personalize Interactions - Scale Profitably With Seasonal Agent Packages to Meet Demands - Use Customer History and Context to Match Customers With the Right Agent Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## elevio Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of elevio Account Alerts Account Management Activity Tracking API Approval Process Control Audio File Management Canned Responses Catalog Management Chat/Messaging Churn Management Communication Management Configurable Workflow Content Creation Content Library Content Management Content Publishing Options Customer Engagement Customer History Customer Management Customer Segmentation Customizable Branding Customizable Forms Customizable Templates Dashboard Data Import/Export Decision Support Document Storage Electronic Forms Engagement Tracking Feedback Management Full Text Search Image Editing Interaction Tracking Knowledge Base Management Knowledge Management Live Chat Multi-Channel Data Collection Multi-Language Negative Feedback Management Offline Form Onboarding Performance Metrics Predictive Analytics Proactive Chat Real-Time Chat Real-time Consumer-facing Chat Reporting & Statistics Search/Filter Sentiment Analysis SEO Management Single Sign On SSL Security Support Ticket Management Survey/Poll Management Surveys & Feedback Tagging Text Analysis Text Editing Third-Party Integrations Ticket Management Transfers/Routing Usage Tracking/Analytics Version Control Video Support Widgets WYSIWYG Editor ## elevio Integrations Groove Integration rated undefined from -1 review Chatra Integration rated undefined from -1 review Statuspage Integration rated undefined from -1 review HelpDocs Integration rated undefined from -1 review Teamwork Desk Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review See all 21 integrations ## elevio User Reviews Overall Rating 4.6 Ratings Breakdown 5 67% 4 30% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.6 Customer support 4.7 Functionality 4.4 Doug M. Verified reviewer Computer Software 51-200 employees Used weekly for less than 12 months Review source Reviewed June 2018 Elev.io has changed the way we think about our customer's in-app experience/ 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: More capabilities around creating an experience for the customer than other softwares. Allows us to create documentation, capture suggestions, link out to help videos, and provide in-app chaat seamlessly. Elev.io is the foundation of our customer adoption experience, and I can't imagine what we'd be doing without it. Cons: Super nit-picky, but I wish the custom code we write in the KB Settings would be color-coded so it was a little easier to read. Read More CT Claire T. Verified reviewer Computer Software 11-50 employees Used daily for more than 2 years Review source Reviewed August 2019 Elev.io reduced our one-touch tickets! 5 Our support team was getting a high volume of one-touch tickets, tickets easily answered by Knowledge Base articles. When researching why, we discovered, users lost context when viewing things in-app and then having to go to our Knowledge Base in a separate tab to find a help article. We implemented Elev.io and used it to add tool tips that opened specific articles in-app, so users never lost their context. Elev.io also let users view and search our Knowledge Base without ever losing their context. The end result—we reduced one-touch tickets by 30%. Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It allows you to embed your Knowledge Base in-app, so users can view and search articles without ever leaving the context of your site. This makes it easy for our customers to find answers to their questions. You can also add tool tips in your app, that open specific Elev.io articles, so you can answer common questions right where the user is. And it's easy to setup and use! Cons: I would love to see the in-app widget get a design update, but as far the core functionality, it does exactly what we need :) Reasons for choosing elevio We researched other products, but could not find one that solved the same problems as Elev.io. Read More SG Sebastien G. Verified reviewer Consumer Services 2-10 employees Used daily for less than 2 years Review source Reviewed August 2019 Elevio is a great tool 4 Having the help center directly through the widget without exiting our website is great, but that differentiation is not worth that much for us, especially when most competitors offer a moe complete product. Elevio can't be used on his own. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Very easy to use, modern, disponibility of the support. Cons: A bit expensive regarding the product value. Reasons for choosing elevio One app to manage more tasks. Reasons for switching to elevio We had to combine Elevio with another help support app. It became to expensive. Read More RD Randy D. Verified reviewer Computer Software 501-1000 employees Used daily for less than 12 months Review source Reviewed August 2019 Solid Knowledge Base Software 5 Overall, this is a fantastic product. Elevio has implemented lots of suggestions for us, making it a better product for everyone. I won't be surprised if they fix both of my cons above. Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: \- Very responsive to support questions and implementing product requests. - Built-in classes to make colored boxes that highlights content. - Side widget pops up beside website instead of a separate window, enabling users to follow steps while simultaneously viewing their website content. - Draft mode for articles. - Can host articles on existing knowledge base and sync them to Elevio until you fully make the switch. Cons: \- HTML view concatenates all lines into one long line, making it more difficult to edit. They have a "Prettify Code" button that helps, but breaks apart lines in odd places, instead of just in logical places like after a paragraph tag. - With separate knowledge bases for two different products, can't have one open in one browser and the other in a different browser. You can only be in one at a time. This makes it a hassle to copy articles from one to the other. Read More SL Shaunna L. Verified reviewer E-Learning 11-50 employees Used daily for less than 12 months Review source Reviewed August 2019 Great tool for delivering in-app help! 4 Overall, very impressed with my elev.io experience so far. Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: When I first started using elev.io nearly a year ago I was surprised at how easy it was to learn the system. From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful. The in-app help has been really valuable and really changed how we deliver help in our own application. It's so much easier for end-users to get the information they need when it's right there in the app and they don't need to navigate to a separate site. Cons: I think it would be great to have a bit more control over how the knowledge base page displays, as our folder structure is already getting a bit crowded. Another nice-to-have would be a better way to work on updating multiple articles at once and link to inactive articles. Read More GH Greg H. Verified reviewer Marketing and Advertising 1001-5000 employees Used daily for less than 2 years Review source Reviewed August 2019 Elev.io a Great Solution for Less Complex Content Needs 4 Overall very positive. For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up. Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: \- Easy to get going quickly - Fairly intuitive - Frequent improvements and added functionality - Enables quick turnaround on document creation Cons: Lacks a lot of functionality typically found in more robust help authoring tools: - Collaboration component - Reusable content - Conditional text - Robust translation management - Version control and revision history - Community forum component - Customizable layout - Limited user/article metrics Some buggy behavior Read More VR Verified Reviewer 11-50 employees Used weekly for less than 2 years Review source Reviewed October 2017 Elevio helped integrate our help documentation into our product 4 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk Cons: The Visualizer tool is a bit buggy and we tried to implement it but it didn't work. The idea seems good but the execution was difficult so we abandoned trying it. Read More SC Sam C. Telecommunications 2-10 employees Used daily for less than 2 years Review source Reviewed July 2018 Easy to implement and saves so much time and money on coding this functionality 5 The benefits are passed onto my customers because it is an all-in-one place for them to look at our service status and contact support. I personally benefit from it because it saves me so much time and money not thinking about having to code our own one. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I can integrate multiple products that help my customers such as Status Page, FAQ, User Help Documentations and Support Ticket system. I also really like it that it syncs my help documents from other locations so no time is spent wasted copying and pasting. Cons: I haven't come across any issues as of yet. If I was to be super picky I would say that I would like more customisation in terms of how it looks. Also I would like some Intercom functionality where it prompts people to talk to live chat. Read More Marnix H. Verified reviewer Internet 51-200 employees Used monthly for less than 2 years Review source Reviewed February 2019 Good for simple website structures, not flexible enough for complex ones 4 We use it to show a Help Centre widget on our website. If you have a simple website, the tool is very useful. When your website has a complex multi-language and multi-branded structure, I would look for something else. Ratings Breakdown 4 Ease of use 4 Customer support 3 Functionality Pros: It's easy to implement a help centre widget on your website with customizable objects in it. This is also what should be the main purpose of it. Cons: Our website is quite complex (multi language + multi brand) which is where Elevio comes short. It's not possible for us to do some things with helpcenter/FAQ articles that we would like to do on all our websites because there is no technical possibility for this. Read More Alexia C. Verified reviewer 51-200 employees Used daily for less than 6 months Review source Reviewed August 2018 Easy to implement in-app widget that delivers quick value to a support organisation. 5 Stable, quick, accurate, well supported and evolving in terms of features Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simple to implement with an immediate ROI. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool. Cons: There is nothing to dislike up until now! Given the smooth implementations and the fast response times, I can not name 1 disadvantage. 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