Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.
The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.
Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an “advisor” tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.
Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.
Peter from City of Orem
So easy to integrate with programs you're already using. We use it for both internal and external communication and education.
The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.
Jan from Facelift brand building technologies GmbH
Employees number: 201-500 employees
- fast pace of development
- product scope
- UX and UI
- good support
Autosave for articles sometimes crashes but the support is very quick in helping with issues. Besides that, we are very happy!
Cassie from Identified Technologies
A way to communicate with our users in way that is easy for US internally, and easy for THEM!
- Consistent updates
- Helpful and responsive team
- Sleek integrations
- Clean and easy to use self-service for our customers
Very minor issues that are specific to my use case/preferences. For example, I have certain formatting requirements that are not currently available in the article editor.
I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk
The Visualizer tool is a bit buggy and we tried to implement it but it didn't work. The idea seems good but the execution was difficult so we abandoned trying it.
Babak from SKYPREP
We use Elevio as our "Help Center" within our app.
- It was very easy to setup the widget inside our application
- Our clients use this widget extensively and it has resulted in support requests for us to drecrease
- We've heard from our clients that the widget freezes sometimes, but this has been a very rare occasion.
Overall a very useful product.
Mike from Soundwave Art™
Employees number: 2-10 employees