Elevio software


11 reviews(5.0/5)
11 reviews(5.0/5)

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.

The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.

Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an “advisor” tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.

Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 10

11 Reviews of Elevio

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  • Alexia from Teamleader CRM

    Number of employees: 51-200 employees

    August 2018

    Easy to implement in-app widget that delivers quick value to a support organisation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Stable, quick, accurate, well supported and evolving in terms of features

    Pros

    Simple to implement with an immediate ROI. This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

    Cons

    There is nothing to dislike up until now! Given the smooth implementations and the fast response times, I can not name 1 disadvantage.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Victor from SportsEngine

    Number of employees: 501-1,000 employees

    July 2018

    Game changer! Hands down the valuable software our company uses.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As both a B2B and B2C business, Elev.io enables us to provide a tailored experience to all our customers. Easy to use, easy to implement, and fantastic Support when needed. If you are looking to scale your business, or just want to improve your customers' experience, you need Elev.io.

    Cons

    None I can really think of. We've been using this product since 2015. It has and continues to improve more and more over time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sam from ProxyRack

    Number of employees: 2-10 employees

    July 2018

    Easy to implement and saves so much time and money on coding this functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits are passed onto my customers because it is an all-in-one place for them to look at our service status and contact support. I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

    Pros

    I can integrate multiple products that help my customers such as Status Page, FAQ, User Help Documentations and Support Ticket system.
    I also really like it that it syncs my help documents from other locations so no time is spent wasted copying and pasting.

    Cons

    I haven't come across any issues as of yet. If I was to be super picky I would say that I would like more customisation in terms of how it looks. Also I would like some Intercom functionality where it prompts people to talk to live chat.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Doug from Engagio

    Number of employees: 51-200 employees

    June 2018

    Elev.io has changed the way we think about our customer's in-app experience/

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    More capabilities around creating an experience for the customer than other softwares. Allows us to create documentation, capture suggestions, link out to help videos, and provide in-app chaat seamlessly. Elev.io is the foundation of our customer adoption experience, and I can't imagine what we'd be doing without it.

    Cons

    Super nit-picky, but I wish the custom code we write in the KB Settings would be color-coded so it was a little easier to read.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ebona from Impraise INC

    Number of employees: 51-200 employees

    June 2018

    Went from loving it to...not loving it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

    Cons

    They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Peter from City of Orem

    February 2018

    Clean design and easy to implement and use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    So easy to integrate with programs you're already using. We use it for both internal and external communication and education.

    Cons

    The only problem I've had with it is not being able to customize some features but that's on me. I'm a total noob.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jan from Facelift brand building technologies GmbH

    Number of employees: 201-500 employees

    December 2017

    Overall an easy to use software that delivers value from the second it is implemented.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - fast pace of development
    - flexibility
    - integration
    - product scope
    - UX and UI
    - good support

    Cons

    Autosave for articles sometimes crashes but the support is very quick in helping with issues. Besides that, we are very happy!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cassie from Identified Technologies

    October 2017

    I have had a great experience with Elevio! Looking forward to what is to come with this solution.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A way to communicate with our users in way that is easy for US internally, and easy for THEM!

    Pros

    - Consistent updates
    - Helpful and responsive team
    - Sleek integrations
    - Clean and easy to use self-service for our customers

    Cons

    Very minor issues that are specific to my use case/preferences. For example, I have certain formatting requirements that are not currently available in the article editor.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    October 2017

    Elevio helped integrate our help documentation into our product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything. I like how we can customize the sidebar, links, etc and it doesn't fix you into doing things a specific way. It works well with several of our help tools, including Intercom and Zendesk

    Cons

    The Visualizer tool is a bit buggy and we tried to implement it but it didn't work. The idea seems good but the execution was difficult so we abandoned trying it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Babak from SKYPREP

    October 2017

    We use Elevio as a widget in our platform to support our clients

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use Elevio as our "Help Center" within our app.
    - It was very easy to setup the widget inside our application
    - Our clients use this widget extensively and it has resulted in support requests for us to drecrease

    Cons

    - We've heard from our clients that the widget freezes sometimes, but this has been a very rare occasion.
    Overall a very useful product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mike from Soundwave Art™

    Number of employees: 2-10 employees

    September 2017

    It's just like having another employee!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I love the ease of use, the fact that it keeps our website visitors on our site as opposed to taking them away to a knowledge base. Most customer questions are answered quickly saving both our customer and our team time. Integrates easily into popular ticket/knowledge base systems.

    Cons

    I honestly don't have a con to list, Since setting this up it has worked flawlessly. They continue to add new features and make improvements.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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