The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

This software decouples us from our transactional software enhancement pipeline and allows for a quick solution to a problem with simple analytics for data insights.

I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product.

Limited styling and layout options for knowledge bases.

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

This makes Elev.io a must-have. Their support is very responsive which makes it even more pleasant to work with the tool.

Ease of setting up multilingual articles. Integration in our platform.

Great product, great team, great value to our business.

From creating new articles to building contextual help it's all gone very smoothly. Any time I've had any questions or concerns their support team has been quick to reply, friendly, and very helpful.

I love how Elevio lets you source your help documentation from all the help desk solutions available, so you don't need to re-write everything.

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

The Ease of use for the non technical members in the team, with great powers on the front-end for end-users.

All of this makes it difficult to keep track of multiple integrations at once.

Very responsive to support questions and implementing product requests. Built-in classes to make colored boxes that highlights content.

Easy to set up, easy to use and our customers are using it and loving it.

Easy to implement and saves so much time and money on coding this functionality.

For what it sets out to do, elevio does it fairly well. However, as our business needs get more complex we're worried that the functionality of elevio will not be sufficient to keep up.

Stable, quick, accurate, well supported and evolving in terms of features.

The Elev.io team from Chris, the CEO, on down is amazing, humble, and responsive. I've had great experiences both from a support side and a product feedback side.

Honestly this software is awesome and the support has been stellar.

Easy to implement and allows for rapid delivery of contextual help where our customers need it the most.

The articles look clean and nice inside the app, and they have a rich feature set both from a features and buttons perspective as well as programmatically via the API.

Worth the investment and a nice compliment to other Microsoft products.

The problem's solutions are usually on the internet. But it can not be detected problems led to the crisis in the company.

I like the ability to be to access shared documents and edit them with ease. The learning curve is tuff, but well worth the effort.

The ability to collaborate on files at the same time has been a big win for my team. We can now work on a project and divide and conquer.

Flaws: Very slow response time, lags, often freezes. The site is down about once a month which is very frustrating.

It's not at all intuitive and users have too many options to create their own system. This just ends up in a mess that is difficult to manage or takes a lot of effort to do so.

The simplicity and ease of access makes SharePoint a brilliant tool to collaborate from anywhere around the world.

Overall SharePoint has been a great and secure tool for file sharing and working with multiple members in the team. The interface is also intuitive and that contributes to its usefulness.

The search feature does not work too well and we find it odd that you have to open a text file and then open it again to edit it.

SharePoint is good for storage, has some benefits for collaboration, and even some benefits for sharing files.

Works well for what I need it for. It is secure which is one of the best benefits to it.

Very cost effective for content management. Ease of use once on boarded is good.

We have used this program for years - we started using it when we moved to a paperless company. This has great storage capacity - and the ease of finding documents is great.

As it is a web platform, it has some integration problems, in some browsers it has layout error, delay in loading script and etc.

Attractive tool to handle & share files within a community. To be challenged compared to shared folders on servers.

It supports the needs well of groups divided into multiple teams who need to leave a legacy year after year of easy to navigate community files.

I most enjoy the easy user interface on SharePoint. Collaboration tools and customizable templates make creating,  organizing, sharing, and selling projects easy, stress-less, and fun.

Security management, asset library, and effective document management are just a few of the amazing features. It integrates well with Office 365 products.

Inability to drag and drop. At times only option is to download or upload files on to SharePoint.

The customer interface is pretty good, it is easy to use, do it's good for a file edited by a team.

We need to depend on Microsoft support team for troubleshooting issues by providing the correlation id of the issues. The 5000 row limit of the List is the most annoying limitation of the SharePoint.

It was a good entry point, and nice that it integrated with Office 360 - that made it somewhat seamless to use.

SharePoint has been such an amazing tool in helping my recruitment team get and stay organized.

It is an easy and secure platform that allows sharing in an easy and effective manner. It is able to be used in our school in every aspect and it integrates with our community well.

It provides amazing logic applications. Has the ability to access files anywhere which is great for myself.

Overall it's a solid service, and the price may be in line with the quality of service and upload speeds.

A great and easy to use product that integrates seamlessly into windows. I enjoyed using it to quickly share files.

Its a great platform if you are will versed in using all of its functionality. There are other platforms that our company also uses for these same features like that I find easy to use.

We have been successfully tracking internal items using SharePoint, and it's a great place to safely house all of our documents.

It is easy, good and intuitive, very useful at the company level because good communication in a company is a success assured.

Sharepoint does a good job of sharing content within and between teams by using Sharepoint as an intranet. Sharepoint has good version control for documents which can be useful.

SharePoint offers our business a nice intranet service that is cost effective.

As a daily user of Sharepoint, I am more than satisfied with how the software is serving me and helping our team achieve better pfoductivity and collaboration.

Sometimes it does not work well with various browsers such as Internet Explorer or Chrome.

US Dollar

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base content.


The software uses machine learning to suggest new keywords and topics that could be included in the knowledge base. Users can collaborate with colleagues, share content workflows and drafts, and then publish completed content.


Elevio monitors how customers are engaging with the knowledge base, provides review usage statistics and reports, and enables users to leverage customer queries and feedback to identify areas of improvement. The application provides an "advisor" tool that alerts users when content is out of date and suggests how the content could be updated. Elevio integrates with Zendesk, Salesforce Desk, Freshdesk, and Slack.


Pricing is per month. Support is provided through an online knowledge base, video tutorials and via email.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Surveys & Feedback

Text Analysis

Self-Learning

Document Storage

Access Controls/Permissions

Activity Tracking

SEO Management

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Active Directory Integration

SSL Security

Sentiment Analysis

Single Sign On

Approval Process Control

Knowledge Management

Communication Management

Offline Form

Collaboration Tools

Churn Management

Content Library

Full Text Search

Content Publishing Options

Data Import/Export

Self Service Portal

Account Alerts

Help Desk Management

Version Control

Content Management

Configurable Workflow

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

Audio File Management

Performance Metrics

Text Editing

Multi-Channel Communication

Support Ticket Tracking

Role-Based Permissions

Workflow Management

Video Support

Ticket Management

Image Editing

Activity Dashboard

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Decision Support

Website Visitor Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Account Management

Chat/Messaging

Customizable Templates

WYSIWYG Editor

Customer Management

Real-time Consumer-facing Chat

Interaction Tracking

Dashboard

Multi-Language

Alerts/Escalation

Customer Engagement

Customizable Branding

Reporting/Analytics

Usage Tracking/Analytics

Widgets

Feedback Management

Customizable Forms

Negative Feedback Management

Customer History

Tagging

Content Creation

Third-Party Integrations

Multiple User Accounts

Canned Responses

Onboarding

Live Chat

Search/Filter

Electronic Forms

Mac OS

Web browser (OS agnostic)

Windows 10

Starter: $79 / Per Month billed annually or $99 month-to-month
Regular: $119 / Per Month billed annually or $149 month-to-month
Premium: $249 / Per Month billed annually or $299 month-to-month

A 14-day free trial is available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

elevio

Live Online

Documentation

Videos

Microsoft Sharepoint is a knowledge and content management system (CMS). The product also provides collaboration tool capabilities. The solution offers typical CMS features like document and digital asset management, case and contract management and reporting and analytics. All these combined features enable users to create, manage, and review various content types from one central location.


SharePoint enables organizations to manage documents and other file types throughout their publishing lifecycle. Users can also leverage its interactive dashboards and scorecards to create content reports. These reports can help users pinpoint and build solutions for content and publishing needs.


Sharepoint’s CMS system also includes website content management capabilities. It features capabilities for managing both published content on websites, as well as unpublished content. Sharepoint has content support capability for both external sites as well as internal intranet sites.


Sharepoint offers both on-premises and cloud-based options. Pricing structures are different depending on the chosen deployment options.



File Management

Commenting/Notes

Document Templates

Data Synchronization

Real Time Editing

Project Management

Data Extraction

Projections

Calendar Management

File Transfer

Contact Management

Compliance Management

Historical Reporting

Discussions/Forums

Forms Management

Email Management

File Sharing

Alerts/Notifications

Data Visualization

Document Review

Drag & Drop

Secure Data Storage

Task Management

Document Management

@mentions

Private Network

Productivity Tools

SharePoint Online plan 1: $5.00/user/month
SharePoint Online plan 2: $10.00/user/month

elevio vs Microsoft SharePoint

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