Enterprise Service Desk
Overview
About Enterprise Service Desk
Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal government institutions.
Enterprise Service Desk helps with managing incidents, services and change requests. The software is available for deployment either on-premise or in the cloud and supports Windows as well as mobile operating systems, including Android and iOS.
Enterprise Service Desk’s backend features include role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management and chat integration.
Enterprise Service Desk also offers c...
Enterprise Service Desk Pricing
Help Desk & Change Management editions < $30 per user, per month Enterprise Service Desk < $70 per user, per month (All based on 5-year software total cost of ownership model)
Starting price:
$30.00
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Enterprise Service Desk
1 Review
David
Government Administration, 10,000+ employees
Used less than 6 months
Review Source: Capterra
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2016
Change Gear
Friendly with awesome support. Cheaper product compared to the big boys like Remedy. Hope to work with them further in the future.