About Enterprise Service Desk

Enterprise Service Desk is a help desk solution based on the Information Technology Infrastructure Library (ITIL). It is suitable for small, midsize and global enterprise organizations, alongside local, state and federal government institutions.

Enterprise Service Desk helps with managing incidents, services and change requests. The software is available for deployment either on-premise or in the cloud and supports Windows as well as mobile operating systems, including Android and iOS.

Enterprise Service Desk’s backend features include role-based dashboards, queue management, ticket management, escalation tracking, notification delivery, knowledge base management, VIP ticketing, survey management and chat integration.


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

1 Reviews of Enterprise Service Desk

Overall rating

4 / 5 stars

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June 2016

David from DOD

Company Size: 10,000+ employees

Industry: Government Administration

Time Used: Less than 6 months

Review Source: Capterra



Value for money


Customer support




June 2016

Change Gear

Friendly with awesome support. Cheaper product compared to the big boys like Remedy. Hope to work with them further in the future.