Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.

Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.

For me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product.

Deployment was straightforward and it's very customisable. The interface is responsive. Workflow controls are comprehensive. Many of the agents using Faveo actually like using it. Support has always been brilliant and attentive. It's an extremely high value proposition for many helpdesk functions.

In my experience, the Service Desk related features feel immature and aren't feature-rich enough for some uses / situations. With time I'm sure they'll develop into something very useful. But the negative is that this will take time in my opinion. If you want straightforward helpdesk functionality, Faveo is a good contender.

Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.

Ticket Management, Customisation of each functions, API Integration.

Too many glitches, slowness on platform, poor email communications and various bugs

It has a good GUI, Support is very responsive

The notification possibilities via e-mail are rather limited as I cannot address single persons

I am happy

Has all the reqd features for Helpdesk needed for our purpose.

Can't put it up right now. i will update later on this.