Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.
Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.
This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.
Faveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.
Faveo offers a perpetual license for a one-time fee that includes support via phone and email.
Craig from Uptime IT LLC
Specialty: Software / IT
Employees number: 2-10 employees
I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!
We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.
Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!
Dominic from Information Technology
The application is not hosted in the cloud (unless you book the hosted version), which means complete control over the software. The software contains all the important features that you also know from other comparable apps.
In general testing, I noticed no negative points. However, we had the problem in our own tests that unnecessary emails were sent.
Vipin from Wedeterna
It has a good UI and a built-in knowledge base. The product is young and going through many changes.
It has a good UI and a built-in knowledge base.
We have run into problems that are hard to troubleshoot.