Faveo Helpdesk Software

Faveo Helpdesk Software

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Find out more:

About Faveo Helpdesk

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option. Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded. This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status. Faveo lets users assign tickets to...

Faveo Helpdesk Pricing

Self-hosted and Cloud available with a perpetual and recurring license.

Starting price: 

$485.00 one time

Free trial: 

Available

Free version: 

Available

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Faveo Helpdesk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 20 reviews

User Profile

Alpesh

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2019

Good and reliable helpdesk

Pros

Performance and support of faveo helpdesk is great.

Cons

I very liked its performance and web interface ui

Anmol

Verified reviewer

Company size: 11-50 employees

Industry: Financial Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2021

Very comprehensive help desk software at such a low price

We use faveo to automate our ticket reporting, assignment and resolution. It's a one stop solution for our entire team members across departments (support, operations, tech) to manage customer related tickets.

Pros

The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed faveo as our ticketing system and have been using it for more than a year with a team of 10+.

Cons

Feature wise there doesn't seem to be anything missing. At least we haven't needed a new feature so far. We've had issues couple of times when things were not working as expected but they were resolved promptly.

Reasons for choosing Faveo Helpdesk

Pricing point for the given feature set made the difference while making the purchase. Other options were only cheaper to start with, but faveo's price has been affordable even with larger team size.

Reasons for switching to Faveo Helpdesk

Customization options were not there and it was pretty expensive. Also, buggy at times.

Eric

Company size: 201-500 employees

Industry: Paper & Forest Products

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

January 2022

Faveo HelpDesk

Faveo works great

Pros

Price, usability and functionality. Overall the software works accordingly

Cons

applying updates, it cause some issues. But support are always there to help

joseph

Company size: 51-200 employees

Industry: Government Administration

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

April 2022

Feedback

Very good, as mentioned above

Pros

Very ease to use from a user perspective

Cons

No particular issues but support should be better on replies

Reasons for choosing Faveo Helpdesk

The ease to use

Danial

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

November 2021

Comprehensive and ease of use

It is a good and functional application to ease workflow and better manage especially if the business is involved in technical support.

Pros

Besides being a helpdesk that receives ticket's, it's knowledge-base functionality allows us to add multiple categories and articles for our colleagues and customers to look at and perform tasks better as all the resources can be uploaded into the same application. There is also custom pages that can be used to host links to software updates etc.,

Cons

Its back end user interface, however over the years it has greatly improved. But may need a bit of improvement on their mobile app to be more friendly.