Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.

Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.

This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.

Faveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.

Faveo offers a perpetual license for a one-time fee that includes support via phone and email.



3 Reviews of Faveo Helpdesk

Overall rating

5.00 / 5 stars

Filters:

Showing 1 - 3 of 3 reviews

May 2018

Dominic from Information Technology

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

2 of 5

Functionality

5 of 5

May 2018

Best self-hosted support-ticket-system!

Pros

The application is not hosted in the cloud (unless you book the hosted version), which means complete control over the software. The software contains all the important features that you also know from other comparable apps.

Cons

In general testing, I noticed no negative points. However, we had the problem in our own tests that unnecessary emails were sent.

January 2018

Craig from Uptime IT LLC

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Excellent product that should not be overlooked!

I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!

Pros

We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.

Cons

Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!

April 2017

Vipin from Wedeterna

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Affordable Ticketing System

It has a good UI and a built-in knowledge base. The product is young and going through many changes.

Pros

It has a good UI and a built-in knowledge base.

Cons

We have run into problems that are hard to troubleshoot.