Faveo Helpdesk software


3 reviews(5.0/5)
3 reviews(5.0/5)

Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key features include a buildable knowledge base and a built-in search option.

Faveo allows users to build their own self-service knowledge base. Users can upload their content into the solution, and customers can comment on articles users have uploaded.

This solution also lets customers connect with users through email. Faveo assigns ticket numbers to customer emails. Different priority levels can be assigned to tickets, and users can also set up automated, template-based responses to certain types of inquiries. The solution also features a customer portal, where customers can log in and check their ticket status.

Faveo lets users assign tickets to specific employees or departments. Multiple users can be assigned to tickets. Internal notes can be created to communicate with users about ticket status.

Faveo offers a perpetual license for a one-time fee that includes support via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

3 Reviews of Faveo Helpdesk

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  • Dominic from Information Technology

    May 2018

    Best self-hosted support-ticket-system!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The application is not hosted in the cloud (unless you book the hosted version), which means complete control over the software. The software contains all the important features that you also know from other comparable apps.

    Cons

    In general testing, I noticed no negative points. However, we had the problem in our own tests that unnecessary emails were sent.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Craig from Uptime IT LLC

    Specialty: Software / IT

    Number of employees: 2-10 employees

    January 2018

    Excellent product that should not be overlooked!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would consider this a "rising star" in the world of helpdesk solutions. Looking forward to their planned SaaS version coming up later this year!

    Pros

    We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them! There were a few roadblocks but the team pulled it off. They were more than happy to help us with getting all the email templates to look very similar between Spiceworks and Faveo, and ensured that all the little quirks arising from the migration process were ironed out.

    Cons

    Bit of a learning curve, but that goes with the territory because it's not a basic helpdesk system. It's worth it!

    This review was submitted organically. No incentive was offered
    Review Source
  • Vipin from Wedeterna

    April 2017

    Affordable Ticketing System

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has a good UI and a built-in knowledge base. The product is young and going through many changes.

    Pros

    It has a good UI and a built-in knowledge base.

    Cons

    We have run into problems that are hard to troubleshoot.

    Review Source: Capterra
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