All Faveo Helpdesk Reviews
1-25 of 97 Reviews
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Smith
Verified reviewer
Construction, 5,001-10,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Effective Remote Access Control and Ticket Management Platform.
Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.
PROSFaveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.
CONSFor me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product.
Mark
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2023
High value, scalable helpdesk solution.
Deployment was straightforward and it's very customisable. The interface is responsive. Workflow controls are comprehensive. Many of the agents using Faveo actually like using it. Support has always been brilliant and attentive. It's an extremely high value proposition for many helpdesk functions.
CONSIn my experience, the Service Desk related features feel immature and aren't feature-rich enough for some uses / situations. With time I'm sure they'll develop into something very useful. But the negative is that this will take time in my opinion. If you want straightforward helpdesk functionality, Faveo is a good contender.
Harshal
Computer Software, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed January 2024
Customer Review - Faveo
Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.
PROSTicket Management, Customisation of each functions, API Integration.
CONSToo many glitches, slowness on platform, poor email communications and various bugs
Sven
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed November 2023
Maintenance Session
It has a good GUI, Support is very responsive
CONSThe notification possibilities via e-mail are rather limited as I cannot address single persons
Sanjay
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Faveo Helpdesk Feedback
I am happy
PROSHas all the reqd features for Helpdesk needed for our purpose.
CONSCan't put it up right now. i will update later on this.
Srinivas
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Faveo Helpdesk Review
Overall its a good product. Recommend to use it.
PROSEasy to use. Raghav from support team takes the ownership and completes the task. He is available when ever he promise to be.
CONSNeed to chase the marketing team for info.
Jeniffer
Verified reviewer
Construction, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Perfect Aoutomated Roating and Mult-Channel Communication with Faveo Helpdesk.
Useful in reporting and analysing data well.Perfect on call center management .It is knowledge based management tool and this improves budget across all over the company.
PROSSocial media intergration is very excellent via Faveo Helpdesk .Its workflow configuration is nice.Self service portal is very productive.
CONSIt has no negative problems with Helpdesk since is a customer brading tool.
Christine
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Faveo Helpdesk has an Incredible Knowledge and Email Management Functions.
Contacts management platform with easy features and the communication strategies and the collaboration using the product can help improve business productivities.
PROSPerfect platform offering effective Remote services and the Call center management with Faveo Helpdesk is amazing.Creating data reports and customer engagement is perfect and its documentation and workflow management capabilities are very helpful.
CONSSimple client data and communication platform and as for me Faveo Helpdesk has been an incredible tool with no problems.
hamza
Computer Software, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Excellent
flexible and very perfect solution for the helpdesk support system
CONSupdate feature, some times after update the system gets errors, hopefully this will be fixed in the next release
Fridah
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Effective and very Reliable Customer Services Management Platform.
Highly stable and great escalation platform and the customer contacts list management and file sharing is very effective through Faveo Helpdesk capabilities.
PROSUseful communication tool with functional data center management capability and the Emails and calls management through Faveo Helpdesk is productive and even creating accurate data report is very quick and simple.
CONSThe Faveo Helpdesk tools were easy to set and get started with manipulation and so far i got no issues obtained from the platform.
Zicco
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Very Good Software with Great support!
We have been using faveo helpdesk as a ticket management system for our organisation. It is a great system with a very good user interface for users as wll as administrators. Faveo has lots of features among those which we frequently use include workflow which we use to filter tickets based on the topic to auto-assign to different departments and agents, this system can also be integrated using LDAP for authentication and accounting as well. The support is very prompt, cooperative and helpful too.
CONSLDAP Integration could be made more flexible.
jari
Automotive, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
nice and easy software to use
the customer support, and how it is still is develop.
CONSmaybe a person who is you standard contact person . and is in the same time zone.
Talal
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Faveo Review
Ticket Approvals, Tickets Accessibility,
CONSUsers cant see the approval status of ticket where it is pending
Winnie
Mining & Metals, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
Feature-packed Inexpensive Ticketing System
We were using a project management software to capture queries for our team and resulted in a bunch of queries which were hard to keep track of. We also needed change management and faveo fits the bill with its servicedesk features.
PROS- Has most of the features that leading ticketing systems do - Easy to use and straightfoward user interface - Easy to customise - Love the multi-level approval workflow - Cheap and inexpensive compared to leading ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like leading brands do) - Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version) - Really easy to get hold of their team for any queries
CONSHardly any. More granular customisation to the email templates - right now it offers customisation, but there are some internal system emails which I'd like to change.
Reason for choosing Faveo Helpdesk
Inexpensive and feature-packed. Simple to use and simple to install on-premise.
Dea
Food & Beverages, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2022
One Complete Package of Ticketing System
Faveo is one complete package for ticketing system. The best thing we are looking for is the displayed dashboard and built in report management, it's very insightful. Besides that, the customizable email notification, authentication system that integrated to LDAP and the workflow settings really helped us.
CONSthe status setting is resolved & close on the ticket is difficult to customize according to our need.
Mohamed
Apparel & Fashion, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Easy and highly effective
User friendly & cost effective and provided an ultimate solution for the ticketing issues
CONSSome more features can be added to make the product more efficient
Reason for choosing Faveo Helpdesk
Since its easy to use and recommended by my friend Sonober
Mohamed
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Help Desk software that resolve all your customer problems.
Easy to use..getting customer feedbacks. prompt followups. etc..
CONSall the options we are using and statisfied to run our daily activity
Ben
Mental Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Great Product. I would recommend.
Ease of use. Easy to instruct users on how to place tickets.
CONSThere's nothing I can complain about at this time.
Fadi
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2023
Faveo version upgrade
Honestly it's a good product.
PROSThe listeners and flows.Provide a straightforward method to design process flows.
CONSForms Building.The forms building process is quite complicated as the main fields are driven from the default form and this is quite confusing.
Aryaman
Banking, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Helpdesk Review
It's a good service portal designed for the ease of use so customer can easily connect with us without getting to connect on calls.
CONSNothing as of now, everything seems to be fine.
Sambodhi
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
Value for money
Faveo provides unlimited users/agents where most of the ticketing softwares in the market charge according to the number of user licenses.The platform is easy to use with a simple and minimalist UI. Easy to integrate and onboard users.
CONSThere is a scope for improvement on the support end, a few recurring issues could have been provided with better resolution and timely communication. A few functionalities could be made more flexible like multiple assignments on a ticket.
Poonam
Accounting, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Faveo helpDesk Review
Very Good
PROSI like the support provided by Faveo Helpdesk.
CONSSome options used in admin panel are confusing
Sergio
Information Technology and Services, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Health monitor
Ease of configuration of all the platform
CONSSome limitations in the email fetching tickets
alain
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
Reviewing Faveo
Managing issue resolve inside the company for internal and external users.
PROSUser interphase was easy to understand and is not showing to much information that is not relevant.
CONSSome configuration options are difficult to understand and change.
Reason for choosing Faveo Helpdesk
Pricing and support interaction were good.
karthick
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed May 2023
QR solutions
multiple customized option in this faveo support
CONSsome as usaual feature are cost based* Reply all from ticket should receive email to all. but it receives others, email not receive to replied person from ticket tool.