Highly stable and easy customer support solution and the quality of its communication and routine management and the access control functions are very responsive and easy to create reports.

Faveo Helpdesk is very easy tool for multiple project contacts management and the Call Center management functions are excellent.The platform also has great Automation capability and easy to communicate and access data from remote areas securely and easy.

For me i got nothing against Faveo Helpdesk because even all the features are quite simple to custom and get started with the product.

Deployment was straightforward and it's very customisable. The interface is responsive. Workflow controls are comprehensive. Many of the agents using Faveo actually like using it. Support has always been brilliant and attentive. It's an extremely high value proposition for many helpdesk functions.

In my experience, the Service Desk related features feel immature and aren't feature-rich enough for some uses / situations. With time I'm sure they'll develop into something very useful. But the negative is that this will take time in my opinion. If you want straightforward helpdesk functionality, Faveo is a good contender.

Currently, the overall experience is average, with a wait for solutions to numerous issues and concerns about ease of use.

Ticket Management, Customisation of each functions, API Integration.

Too many glitches, slowness on platform, poor email communications and various bugs

It has a good GUI, Support is very responsive

The notification possibilities via e-mail are rather limited as I cannot address single persons

I am happy

Has all the reqd features for Helpdesk needed for our purpose.

Can't put it up right now. i will update later on this.

Overall its a good product. Recommend to use it.

Easy to use. Raghav from support team takes the ownership and completes the task. He is available when ever he promise to be.

Need to chase the marketing team for info.

Useful in reporting and analysing data well.Perfect on call center management .It is knowledge based management tool and this improves budget across all over the company.

Social media intergration is very excellent via Faveo Helpdesk .Its workflow configuration is nice.Self service portal is very productive.

It has no negative problems with Helpdesk since is a customer brading tool.

Contacts management platform with easy features and the communication strategies and the collaboration using the product can help improve business productivities.

Perfect platform offering effective Remote services and the Call center management with Faveo Helpdesk is amazing.Creating data reports and customer engagement is perfect and its documentation and workflow management capabilities are very helpful.

Simple client data and communication platform and as for me Faveo Helpdesk has been an incredible tool with no problems.

flexible and very perfect solution for the helpdesk support system

update feature, some times after update the system gets errors, hopefully this will be fixed in the next release

Highly stable and great escalation platform and the customer contacts list management and file sharing is very effective through Faveo Helpdesk capabilities.

Useful communication tool with functional data center management capability and the Emails and calls management through Faveo Helpdesk is productive and even creating accurate data report is very quick and simple.

The Faveo Helpdesk tools were easy to set and get started with manipulation and so far i got no issues obtained from the platform.

We have been using faveo helpdesk as a ticket management system for our organisation. It is a great system with a very good user interface for users as wll as administrators. Faveo has lots of features among those which we frequently use include workflow which we use to filter tickets based on the topic to auto-assign to different departments and agents, this system can also be integrated using LDAP for authentication and accounting as well. The support is very prompt, cooperative and helpful too.

LDAP Integration could be made more flexible.

the customer support, and how it is still is develop.

maybe a person who is you standard contact person . and is in the same time zone.

Ticket Approvals, Tickets Accessibility,

Users cant see the approval status of ticket where it is pending

We were using a project management software to capture queries for our team and resulted in a bunch of queries which were hard to keep track of. We also needed change management and faveo fits the bill with its servicedesk features.

- Has most of the features that leading ticketing systems do - Easy to use and straightfoward user interface - Easy to customise - Love the multi-level approval workflow - Cheap and inexpensive compared to leading ticketing systems (offers a flexible plan of perpetual and monthly plan, not per/user/month plan like leading brands do) - Impressive and knowledgeable support team (always responsive even when we were trying out their free freelancer version) - Really easy to get hold of their team for any queries

Hardly any. More granular customisation to the email templates - right now it offers customisation, but there are some internal system emails which I'd like to change.

Faveo is one complete package for ticketing system. The best thing we are looking for is the displayed dashboard and built in report management, it's very insightful. Besides that, the customizable email notification, authentication system that integrated to LDAP and the workflow settings really helped us.

the status setting is resolved & close on the ticket is difficult to customize according to our need.

User friendly & cost effective and provided an ultimate solution for the ticketing issues

Some more features can be added to make the product more efficient

Easy to use..getting customer feedbacks. prompt followups. etc..

all the options we are using and statisfied to run our daily activity

Ease of use. Easy to instruct users on how to place tickets.

There's nothing I can complain about at this time.

Honestly it's a good product.

The listeners and flows.Provide a straightforward method to design process flows.

Forms Building.The forms building process is quite complicated as the main fields are driven from the default form and this is quite confusing.

It's a good service portal designed for the ease of use so customer can easily connect with us without getting to connect on calls.

Nothing as of now, everything seems to be fine.

Faveo provides unlimited users/agents where most of the ticketing softwares in the market charge according to the number of user licenses.The platform is easy to use with a simple and minimalist UI. Easy to integrate and onboard users.

There is a scope for improvement on the support end, a few recurring issues could have been provided with better resolution and timely communication. A few functionalities could be made more flexible like multiple assignments on a ticket.

Very Good

I like the support provided by Faveo Helpdesk.

Some options used in admin panel are confusing

Ease of configuration of all the platform

Some limitations in the email fetching tickets

Managing issue resolve inside the company for internal and external users.

User interphase was easy to understand and is not showing to much information that is not relevant.

Some configuration options are difficult to understand and change.

multiple customized option in this faveo support

some as usaual feature are cost based* Reply all from ticket should receive email to all. but it receives others, email not receive to replied person from ticket tool.