# FocalScope Software Reviews, Demo & Pricing - 2026 > Review of FocalScope Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/focalscope-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / FocalScope Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/focalscope-profile/reviews/) # FocalScope 2026: Benefits, Features & Pricing Wondering if FocalScope is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview FocalScope 5.0 [(28)](https://www.softwareadvice.com/help-desk/focalscope-profile/reviews/) Pricing Starting at $9.00 per month ### About FocalScope FocalScope is a cloud-based help desk solution suitable for companies of any size. Key features include email ticketing, survey management and a live chat tool. With FocalScope’s email ticketing module, a ticket number is assigned to each incoming email. This ticket number allows users to track email history through a ticket history log, which includes who read what email and what action they took after doing so. Users can assign tickets to employees, and tickets can be re-assigned at any point. FocalScope lets users create email response templates and set up automated responses. When tickets come in, they are automatically assigned to a staff member’s queue, and maximum limits can be set on queues to avoid overloading any one employee. This software also includes a live chat feature. Users are able to engage in multiple live chat sessions at once. When customers request live chats after business hours, a log of that request is created so that users can follow up with customers later. FocalScope is available on a per user per month basis. It services all industries and is platform-agnostic. Mobile apps for Android and iOS are available. Wondering if FocalScope is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## FocalScope User Interface ## Popular FocalScope Alternatives Main Product FocalScope 5.0 [(28)](https://www.softwareadvice.com/help-desk/focalscope-profile/reviews/) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 5.0Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(524)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.10Functionality Pricing Available upon request Get Price ## FocalScope Pricing and Plans Starting price: $9.00 per month Free Trial Free Version Basic $9.00 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FocalScope Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of FocalScope Activity Tracking AI Copilot API Automated Responses Automatic Call Distribution Autoresponders Blended Call Center Calendar Management Callback Scheduling Call Center Management Caller ID Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Transfer Campaign Management Canned Responses Chatbot Chat/Messaging Computer Telephony Integration Contact Database Contact Management Customer Database Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Document Storage Drag & Drop Email Management Email Templates File Management File Sharing Geotargeting Help Desk Management Inbound Call Center Inbox Management Interaction Tracking IT Asset Management IVR Knowledge Base Management Live Chat Manual Dialer Mobile Access Mobile App Monitoring Offline Form Outbound Call Center Performance Management Performance Metrics Predictive Dialer Prioritization Proactive Chat Progressive Dialer Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Monitoring Reporting & Statistics Screen Sharing Search/Filter Social Media Integration Support Ticket Management Support Ticket Tracking Surveys & Feedback Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Voice Mail ## FocalScope Integrations Shopify Integration rated undefined from -1 review SugarCRM Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review ## FocalScope User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 5.0 FM Frank M. Verified reviewer E-Learning 2-10 employees Used daily for less than 6 months Review source Reviewed April 2023 FocalScope makes everything much easier, saving time as well as ensuring consistency 5 I guess most of us have experienced working with Outlook / Exchange handling large amounts of mails from customers, prospects, affiliate partners, suppliers, etc. with long email threads, several employees involved, and over time the mails just accumulate in many folders. With FocalScope it was so easy to just get started ingesting our existing large amount of mails, immediately save time and have our tickets/emails handled in a more consistent way. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: So easy to get started with FocalScope and so many useful features, like:Automated handling of tickets assignment, presentation, placement in folders, etc.Multiple definitions for working hours, SLA levels with actions such as colour highlighting categorisation, assignment to employees.Great internal chat and note taking features to collaborate on tickets.With the integration of WhatsApp and phonecalls and chat's from one's own website all the channels of communication can just be handled in FocalScope. Cons: I did not really see any cons, perhaps because we were used to just use Outlook/Exchange and FocalScope just stepped in with all features that was lacking and which we needed. Reasons for choosing FocalScope SalesForce is certainly a full-fledged product. However, it also comes at a very high price point. I feel that that FocalScope has the powerful features we need at a much more reasonable price, and there are even functions such as the advanced reporting and dashboards that we are only starting to dip into. Read More II Ismadi I. Telecommunications 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2018 Fantastic support software from FocalScope for contact center requirements (email and phone channel) 5 Increased productivity . Better customer service engagement. Real-time reports and dashboards. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: FocalScope offer you to access the software as a web based system or you can install the FocalScope desktop client version. The interface is smooth and very easy for staff to navigate. Email tickets can be easily shared by the agents and it is easy for staff to view customer interaction across the channels. FocalScope increases productivity dramatically. The learning curve to use FocalScope is almost nothing. It is that easy. Reporting is very nice and every super user can make their own reports. They can then easily put them on their dashboard. The reporting features are rich and easy to personalize. Best of all the reports can all be scheduled and sent to your email inbox in Excel format automatically. For the call center features I really like the fact that we can monitor the campaigns first hand and perform quality checks in real time. We can drill down on individual call recording sessions for review and quality assurance. All in all FocalScope give us a superb platform to manage phone conversations as well as emails. Cons: Nothing bad to say so far. We really enjoy the application and we highly recommend the FocalScope system for any contact center requirements. Read More MS Morten S. Verified reviewer Retail 5001-10000 employees Used daily for less than 12 months Review source Reviewed May 2019 FocalScope Call Center and Ticket System is AWESOME 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I really like about the FocalScope software system allow us to manage all our customer communication channels within one application. FocalScope enable us to setup channels for: - Telephony ( call center) - Email - Live Chat - 2-way-sms - Facebook The most important channel for us is telephony. What I really like about the FocalScope Call Center system is that I can manage our customer service team and all our +60+ retail outlets from within the same single software system. It is very easy to setup: - Call flows - IVR - Operating hours - Phone queues - Agent pop up window to add text comments to the call - Greetings and waiting music I like the fact that the system gives us a full call log and option to record all phone conversations. The wall boards and reporting makes it easy for us to monitor the performance and our service levels. The email ticketing is very straight forward to use and also give us service levels, reporting and wall boards. Live chat works the same way but in real time located on our websites. The support team at FocalScope is super friendly and always very fast to help us with any inquiry. Cons: I highly recommend the FocalScope system. Thumbs up. Read More aK arvid K. Verified reviewer Internet 11-50 employees Used daily for less than 2 years Review source Reviewed May 2019 User friendly interface that is easy to navigate 5 FocalScope is helping us to make our operation more efficient. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: FocalScope offers a user friendly interface that is easy to navigate and customise to suit your needs. It also provides data on SLAs which is very useful in determining whether we as a company are meeting our agreed upon turnaround to our customers. With the live chat function, we feel there is the added human touch where our customers can easily get in touch with our staff to address their needs. The ticket numbers allocated for every correspondence makes follow up with our customers a breeze and is able to streamline our cases when we need to search for an email. We would recommend FocalScope to the small and big businesses, alike, as it makes managing communication with customers alot easier which results in quick resolution. Cons: We found a few smaller issues with the software, but FocalScope was very quick to resolve. Read More MV Mario V. Leisure, Travel & Tourism 1001-5000 employees Used daily for less than 2 years Review source Reviewed February 2019 We are BIG FAN of FocalScope email ticketing system 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We are big fan of FocalScope and it is very easy for our staff to adapt to the system. The user interface is easy to navigate and is kind of similar to Microsoft Outlook. FocalScope system keeps track of the shared email communication with our customers in email threads and each tread also get ticket id and agent responsible. FocalScope also allow us to classify each ticket as open, on hold or closed. We keep expanding using this tool in new teams and departments. The FocalScope system helps us to measure and keep track of our customer email response time and also track our SLA. The FocalScope reporting and dashboards is very easy to configure and modify to suit our requirements. We highly recommend this software to any organization that value good customer service. Cons: So far all good and we only experienced some minor issue that was all fixed promptly. Read More KK Kenneth K. Information Services 2-10 employees Used daily for more than 2 years Review source Reviewed October 2017 Brilliant email management system from FocalScope. As easy to use as Outlook. 5 More productive team. Fast response time on emails. Track SLA for email handling. The system is superb and FocalScope support team is very helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I have worked with the FocalScope system for years in my previous role. I know the system very well and it is truly amazing. It is so simple and flexible to use. It is a very fast application which is a very big selling point. Our staff enjoys using the system because it is super fast and the user-interface is similar to Outlook. It is easy for us to on board new staff to the system as well because the UI is similar to Outlook. I highly recommend this software tool to any company that is serious about customer service and efficient email management. Read More RE Rasmus E. Used daily for less than 6 months Review source Reviewed November 2017 FocalScope is a great email tool to handle shared email accounts 5 Better teamwork and more transparent overview of all our shared email boxes. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Focalscope is an easy to use email ticket system. Emails are provided with tracking numbers and it is especially useful to the user to locate their email when it involves many parties. I reviewed a few other helpdesk solutions, but I am very pleased that we selected FocalScope. I like the fact that the FocalScope system is kind of similar to the Microsoft Outlook so it is piece of cake for our staff to adapt to the new system. The entire solution is built on Microsoft SQL database and that is a big advantage for us in terms of consolidating reporting data from multiple software applications. A key decision factors for selecting Focalscope over other helpdesk tools: FocalScope is a very fast application and super user friendly. In addition to that, the FocalScope live chat function (that is included in the license) is a great tool to have on our website. It allows customers to easily contact the company for an almost immediate response for general enquiries compared to sending in an email. It also means that new clients can take that first step to getting to know more about our products, alot easier. I highly recommend Focalscope for any company with high volume of email traffic. Read More JH Jonny H. Leisure, Travel & Tourism 201-500 employees Used daily for less than 12 months Review source Reviewed January 2019 The best email ticketing system for travel companies 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We have tried a few ticketing systems before we finally signed up with FocalScope. We got the FocalScope system recommended in our network and the system is by far the best system we have experienced for our business: travel. Once you get the idea of the FocalScope software it is really easy to setup and configure. The system allows us to handle multiple clients all with different SLAs in the same platform. FocalScope allow us to create virtual folders as well – so it is easy to view the open tickets and on hold tickets in whatever consolidated form we like. It was easy for the team to get familiar with the tool. The dashboards are easy to setup and customize. All in all the system is great and the FocalScope team is very helpful and quickly answers our support questions. Cons: The FocalScope is really great and so far we have not had any significant issues with the tool. Read More AD Anil D. Used daily for less than 2 years Review source Reviewed January 2018 FocalScope has been a blessing 5 We can provide better service to our customers. We are more productive. We can measure and track staff performance. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the fact the FocalScope offer an end-to end solution for email tickets, live chat and telephony in a single software package. The implementation of the entire system was done smoothly and it was very easy for our staff to adapt to the new system. I truly love the feature where we can convert an inbound phone call to a follow up ticket. The FocalScope has built-in detailed logs so easy to trace all ticket activities for email, live chat and telephony. The reports and dashboards are easy to understand and work with. I highly recommend this tool for any business that is looking for a ticket system. Read More TR Thomas R. Used daily for more than 2 years Review source Reviewed October 2017 I highly recommend FocalScope email ticket software. Easy to use and very reliable. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: FocalScope is great ticket tool for customer service and support. It has great search functionality and it is easy to lookup the customer email and live chat history inside the application. I like the fact that the user experience is kind of similar to Outlook so we easily can get new staff up to speed with the system. I truly believe that FocalScope is one of the best ticket systems in the market. The 30 days free trial on the website makes it easy to evaluate the system. Read More Showing 1 - 10 of 28 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/focalscope-profile/reviews/) ## Other Top Recommended Help Desk Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **16** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **13** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare FocalScope with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice