# FootPrints Software Reviews, Demo & Pricing - 2026 > Review of FootPrints Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/footprints-profile/alternatives --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / FootPrints Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/37363-footprints/reviews/) # FootPrints 2026: Benefits, Features & Pricing Wondering if FootPrints is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview FootPrints 3.5 [(34)](https://www.softwareadvice.com/product/37363-footprints/reviews/) Pricing Pricing available upon request ### About FootPrints FootPrints is on-premise information technology service management solution, which helps businesses manage assets and service delivery across all IT operations. Designed for small and midsize businesses, it provides a platform to improve work efficiencies, maintain compliance, optimize costs and prevent vulnerabilities and risks. FootPrints’s key features include incident and problem management, change management, a service catalog, asset tracking, self-service and release and deployment administration. Further, it provides reporting dashboards, which allow users to create personalized experiences to increase productivity among employees. Additionally, configurable capabilities of software help automate IT service delivery and improve employee satisfaction. FootPrints allows integrations with BMC Client Manager, Active Directory, SQL Databases and more. Support is extended via phone, documentation and an online help desk. Wondering if FootPrints is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## FootPrints User Interface ## Popular FootPrints Alternatives Main Product FootPrints 3.5 [(34)](https://www.softwareadvice.com/product/37363-footprints/reviews/) Ratings Breakdown - 3.38Ease of use - 3.38Value for money - 3.56Customer support - 3.50Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [ManageEngine ServiceDesk Plus](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/) 4.4 [(231)](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/reviews/) Ratings Breakdown - 4.27Ease of use - 4.30Value for money - 4.20Customer support - 4.39Functionality Pricing Starting at $16.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price ## FootPrints Pricing and Plans Starting price: $1,000.00 Free Trial Free Version Basic $1,000.00 per feature No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FootPrints Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of FootPrints Activity Tracking Alerts/Notifications API Approval Process Control Asset Tracking Audit Trail Availability Management Capacity Management Change Management Configuration Management Contract/License Management Customizable Reports Dashboard Creation Drag & Drop Incident Management Knowledge Base Management Prioritization Problem Management Project Management Release Management Reporting & Statistics Service Catalog Support Ticket Management Support Ticket Tracking Third-Party Integrations ## FootPrints User Reviews Overall Rating 3.5 Ratings Breakdown 5 18% 4 35% 3 32% 2 6% 1 9% Secondary Ratings Ease of Use 3.4 Value for money 3.4 Customer support 3.6 Functionality 3.5 Jeremy A. Verified reviewer Mental Health Care Used weekly for more than 2 years Review source Reviewed June 2018 Decent ticketing system, could improve user experience 3 Ratings Breakdown 3 Ease of use 4 Functionality Pros: Monitors tickets, priorities, status well. Use of email responses to update statuses and add updates makes it quick and easy in many situations. For most situations where I'm viewing updates and replying quickly it's easy and effective. Cons: The UI is a little non-intuitive for adding updates - when editing/adding an update I want to be able to see history as context for my reply/update, and that requires first viewing a different area. Read More RF Rocky F. Verified reviewer Automotive 10000+ employees Used daily for more than 2 years Review source Reviewed August 2017 For over 3 years, I have administrated multiple BMC FootPrints Service Core workspaces. 5 FootPrints Service Core is a robust tool that improves efficiency for many departments at O'Reilly Auto with at current total of 22 workspaces. Almost on a daily basis, processes are improved using capabilities FootPrints Service Core offers. The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes. This helps the company save money on payroll for additional corporate employees even though several additional stores are opened each day. We don't have to hire as many people on the corporate level to keep up with the store growth due to the improvements of processes related to this software. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Footprints has become one of the most important software packages many departments in the company use. What I like most is how the workspaces can be adapted to suit the needs for any department. We started using it for IT help desks, which is our most complex workspaces, but we keep identifying other departments in need of a new workspace for various needs. For example, several departments used to keep track of requests in emails and track requests on shared Excel workbooks. Service Core provides a workspace to receive, store, provide trackable accountability, report, and develop workflow previously unavailable for incidents handled by each department. The abilities of Service Core has improved processes for every department we have implemented. Cons: While the software almost always accomplishes desired workflow for new tasks, I sometimes have to come up with a workaround to accomplish the desired advanced workflow. On the positive side, Service Core is flexible to allow manipulation of the workspace to allow workarounds when necessary. Read More DL Debra L. Used daily for more than 2 years Review source Reviewed May 2017 Footprints 12 was a big step backwards. The interface is much more complex to learn 3 Ratings Breakdown 2 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: I liked Version 11 with five stars but they are dropping support next June 2018. The Escalations that automate processes was also very nice. System was very easy to use and was easy to navigate. All the bells and whistles that automated processes was extremely beneficial for our company. I was really pleased with this product. Cons: We were pushed into a new version that is basically a shell and you have to create most processes that are pre-built in other products. What was BMC thinking? Up to this version I have always had a great experience. They took away several features that are going to cause us a lot of work, no quick descriptions and no quick actions which was one of the reasons we bought this product. I think their level 1 desk is in India they only take ticket info. What happened to supporting the USA economy? Vendor Response Hi Debra, it sounds like there has been a miscommunication or misunderstanding here. FootPrints 11 Support We have no plans to end support for FootPrints 11. It is still fully supported. There are also no plans to force anyone to move to FootPrints 12. Tech Support To better support our global customer base, we added capacity in the US, UK, Mexico & India as well as a global triage center to ensure that everyone is served effectively, especially those with severity 1 issues who are routed to the front of the queue during triage. Configuration FootPrints 12 is more powerful & customizable than ever before & includes many automation features. Most customers use FootPrints as their Service Desk & it includes built-in templates for this. If you dont mind, we will follow up with you directly to get more clarity on the support issues and to provide help with configuration. Replied June 2017 Read More TM Teresa M. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Review source Reviewed April 2024 Effective Incident Management tool 5 The best part is the workflow and notifications are sent based on the status selected. Footprints is a great incident management tool. As a queue manager, I would highly recommend this software. Ratings Breakdown 5 Ease of use 5 Functionality Pros: The most useful part of Footprints in my position as a queue manager, is that once you select a status, it automatically selects the appropriate email addresses to notify. I also like the ability to click a button to expand the incident information in order to see more of the details provided. Cons: The only con that I experience is downloading attachments. You have to select the attachment before being able to download. Read More GV Gerardo V. Verified reviewer Information Technology and Services 11-50 employees Used daily for more than 2 years Review source Reviewed October 2022 An excellent Help Desk tool but expensive too 5 I'm a Footprints user but I have knowledge about IT and there's not a problem for me to use this software but if you don't have IT notion, it could be a problem to use the interface because it is not friendly or intuitive like some other Help Desk softwares. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The customization level for work areas and dashboards. Cons: The interface is very cold, ugly, not friendly or intuitive for the end user. Read More RK Ray K. Verified reviewer Higher Education 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2021 Basic ITSM Incident Management tool 3 BMC has been helpful to work with. Tool interface looks like something out of the 90s. It has been meeting our needs and it is a fraction of the cost of other full suite ITSM tools. Ratings Breakdown 2 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Cost. A fraction of other ITSM tools. There are 3 supported platforms to choose from Cons: Reports are clunky, lack of intuitiveness, not much for self serve portal, the KB won't accept images, no option for end users to get ticket statuses on demand, etc. Read More KB Katie B. Verified reviewer Higher Education 1001-5000 employees Used daily for more than 2 years Review source Reviewed July 2022 Not a fan 1 not a fan Ratings Breakdown 2 Ease of use 3 Value for money 2 Customer support 1 Functionality Pros: easy to use, great for people that don't like change. Cons: not a scalable software. it doesn't have the integrations we hope to find in a tool and only seems to compliment it workers. we need a multi purpose tool now. Reasons for choosing FootPrints we moved from footprints to TDX. we are much happier. Read More VR Verified Reviewer Human Resources 51-200 employees Used daily for more than 2 years Review source Reviewed May 2019 Suits needs across the company 4 Ratings Breakdown 5 Ease of use 4 Functionality Pros: This software has been very beneficial to my company. It has been used for many departments throughout the workplace. Cons: There is not much bad I can say about footprints. I don't love the new version. Read More VR Verified Reviewer Used daily for less than 12 months Review source Reviewed March 2018 A Fully Loaded HelpDesk That Poorly Brings Everything Together 3 Ratings Breakdown 2 Ease of use 2 Value for money 3 Customer support 4 Functionality Pros: It has tons of functionality and features, many of which we never even got a chance to delve into setting up for production. Cons: Building the help desk out is a nightmare due to the way that Footprints maps everything. Instead of something that should have been quick and simple, like you find in Solarwinds help desk utility, Footprints manages to make it drawn out and difficult Read More VR Verified Reviewer Non-Profit Organization Management 501-1000 employees Used monthly for more than 2 years Review source Reviewed March 2022 Useful tool, but interface looks and feels outdated and clunky 3 Ratings Breakdown 3 Ease of use 3 Functionality Pros: I like the amount of services I can access with FootPrints, e.g. requesting a help ticket, ordering new computer hardware, and submitting Data Services requests Cons: The interface feels like the 1990s and it's not very intuitive when it comes to finding what you need to do. Needs a complete refurbish! 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