--- title: "Footprints Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Footprints. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Footprints is a good fit for you!" source_url: "https://www.softwareadvice.com/help-desk/footprints-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Hospice Software](https://www.softwareadvice.com/home-health/hospice-comparison/) / [Footprints](https://www.softwareadvice.com/product/135358-footprints/) / Footprints Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/135358-footprints/) Reviews # Footprints User Reviews ## Reviews summary - Overall rating: 3.8/5 - Total reviews: 14 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 4.3/5 - Value for money: 3.9/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 4 reviews (29%) - 4 stars: 5 reviews (36%) - 3 stars: 4 reviews (29%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (7%) ## Footprints customer reviews Showing reviews 1-14 of 14 (page 1). ### Easiest EMR to learn and use! - Overall rating: 4/5 - Reviewer: Brandy K. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Compliance at an ease. Helped me to follow up and know corrections that were needed or occurred in minimal time. Training was informative and didn't require weeks to learn. Creates a full patient story at a glance. Increased productivity while maintaining compliance. Cost effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Specification to Your individual needs. Ability to customize.Customer service available. Quick response. Ease of training and use. #### Cons Tech issues at times, but nothing that is uncommon in industry. Would like more information on dash board and about updates, but they are working on that already, so it's coming --- ### Hospice EMR that keeps us compliant - Overall rating: 5/5 - Reviewer: Valerie B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Would be helpful to have an offline EMR as we provide care to a large rural area in Colorado. Many of the locations we travel to do not have internet service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that is web based and caters to the needs of hospice care. #### Cons I use a MAC and need to log in remotely. This is more of a PC friendly EMR. #### Reasons for choosing Footprints Small company with more personal customer service. We also choose Footprints due to being specific to Hospice and Palliative Care and not just under the blanket of "home health services". #### Reasons for switching to Footprints The switch was made due to the other EMR not being specific to hospice but more so " home health". We needed a system that was specific to hospice and that would help keep us compliant and on task given all the regulations we are faced with. #### Vendor response Thank you Valerie for your review of the software. We are releasing a new version in August that will allow you to use the app on any device and it will have the ability to use all clinical workflows offline. Replied May 2022 --- ### Very poor EMR - Overall rating: 1/5 - Reviewer: Melissa H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Staff not helpful, over promised on program capability. Visit documentation was inconsistent. Sometimes items would appear and other times it would not. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It was very inexpensive comparted to the other services I sampled #### Cons What is documented does not appear in a printed document. Care plans do not appear in notes. The unreliability of the service was very much an issue. One issue would be corrected then another would arise. The billing component was inexpensive and whoever did billing coded everything WRONG for over a YEAR!!!! #### Reasons for choosing Footprints he cost was a huge factor. But as they say, you get what you pay for and this system is by far the worst system I have ever used. #### Reasons for switching to Footprints Wellsky was expensive for what it offered --- ### It was rough in the beginning but as time went on and we tweeked some things, its much better - Overall rating: 5/5 - Reviewer: brenda f. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is compliant with the changing regulations, the staff doesn't complain as much, and as it progresses we will be totally paperless soon. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The changeability or customization you can get. We added reports and changed wording and added forms - customized the dashboard. #### Cons The flow could be improved it doesn't flow as smoothly as other programs and the careplans are bulky with too many options, it could be just straight forward. It contains a lot of stuff hospice doesn't do. --- ### The system is very easy to use, Support help is always call away. - Overall rating: 4/5 - Reviewer: Beverly M. - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is easy to read through step by step. It cover all of the systems. You can pull up all your notes by typing your name under Resources. You are able to easily save your information and delete information when you make an error. you are able to call the computer person at anytime for help. This system let you know when you miss a question. #### Cons You are unable to pull up information on current note from my last note. When you want to see what was on the previous note, you have to pull the up the note individually. The notes are very long and with something repeating it self. --- ### Footprints EMR - Overall rating: 3/5 - Reviewer: Jamie O. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This is the first EMR system I have used - it is better than paper documentation - they have systems set in place to assist with compliance. #### Cons Extremely repetitive. When we first started using this EMR we were told there would be offline functionality - it's been three years and just now the aides are able to used this feature - same with spell check - it is still not in the system. There are SO many glitches in the system - and the SAME glitches. Very frustrating - a lot of time is wasted re-doing documentation. --- ### I use footprints EMR on an almost daily basis. I feel that it accurately documents my assessments. - Overall rating: 4/5 - Reviewer: Erica K. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to document #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It accurately documents my assessments & when there are missing options, I email support & they are corrected quickly #### Cons Not all medical options are available with drop down options. The "issues" notification is often not accurate. The issues that are listed are often already fixed in the EMR. --- ### Challenging in the beginning and for awhile after - Overall rating: 3/5 - Reviewer: Desiree D. - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Quick and easy nursing assessment . Like the ability to pull up ICD10 codes. Hits all the marks for compliance. #### Cons Still issues with certain saving components, and plan of care. Still waiting on spell check. Starts to run very slow after being logged in for a little while. --- ### Does everything you want it to but not the most intuitive. - Overall rating: 4/5 - Reviewer: Paul P. - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Seems very customizable. Support is good. Does not seem to be very much busy work worked into the software. #### Cons Not intuitive. Sometimes things don't appear as I think they should. This appears to be a glitch and so some of this stuff needs to be worked out. --- ### I am able to use the software more efficiently, but it is difficulty to just do a simple chart revie - Overall rating: 3/5 - Reviewer: Mary H. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros It captures the necessary government data required to correctly bill. It tracks certification dates, so I can sign in and see when a face to face is due. #### Cons Silverlight. No spell check. It is difficulty to do a chart review because you must go into each visit and then open the teaching summary. That is a lot of clicks. The clinical overview is nice but if you want to see the nursing summaries you must go into each visit. --- ### Great Product! Overall successful product. - Overall rating: 5/5 - Reviewer: Jonathan W. - Verified reviewer: Yes - Industry: Public Safety - Product usage: Used unspecified for more than 2 years - Reviewed: May 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4.5/5 #### Pros Great Product! It performs well for our team and reporting is a plus. We are satisfied with the decision to move to FootPrints #### Cons The ability to integrate external solutions and dash boards are limited. --- ### User Friendly, common sense approach to charting, design - Overall rating: 5/5 - Reviewer: Allie K. - Industry: Hospital & Health Care - Product usage: Used unspecified for less than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4.5/5 #### Pros I like the way that the EMR is designed to be specific to your needs and the way you as the user want it. Very easy to use and designed around the clinical approach for ease of documentation. Customer specific and friendly employees. Designed with the clinician in mind, regardless of discipline #### Cons Cant think of anything but if i had to like something least, it would be that the use of ease on mobile device to be more of an option. --- ### Good for the most part - Overall rating: 4/5 - Reviewer: sara s. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Pretty easy to use and understand. Easy to navigate for the most part. Easy to get resolutions through Dacon #### Cons IDT, team review, and not sure how to effectively use most of the reports. I haven't used very long though --- ### We haven't had the software long enough to make a true review - Overall rating: 3/5 - Reviewer: Valerie C. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We like that the developers work with all of us to make changes that we feel work best for our practice #### Cons There are a lot of bugs so far. They have all been fixed, but they are popping up pretty frequently right now --- Footprints Reviews, Pros and Cons - 2026 Software Advice