I dislike the fact that attachments need to be downloaded and opened rather than a double click to open.

We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects).

At first it can seem a little confusing, with a seemingly outdated UI. Even with the recent upgrade to 12, it looks and feels a little dated.

If you want a reliable software that is easy to maintain, then go find something else.

Every time there is an issue, ends up it's usually a know defect. There are so many known defects with this garbage software that it causes memory leaks.

Overly Complex and Functionally Limited Platform.

You will find scads of suggestions about returning out of the box functionality that were in older versions of FP that is missing in v.12.x.

And we quickly discovered. That the tool would be useful to support other business processes as well.

They took away several features that are going to cause us a lot of work, no quick descriptions and no quick actions which was one of the reasons we bought this product.

Footprints does a great job managing help tickets.

Overall it's a good product that we use to manage tickets that are submitted by the client to our help desk.

Great software that just needs a few minor enhancements.

The need for Java to be installed, but no real use for it. The extra cost of a mobile interface, no mobile app.

Low cost due to the possibility of using named licenses and shared licenses.

Again the software is not overly complicated, but navigation can be tricky at first.

Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem.

Footprints does a great job keeping your help desk tickets in order.

Being part of IT, our department used the software for it's intended purpose; IT help desk tickets.

Ii guess if i had to pick one thing it would be i like the color scheme.

System was very easy to use and was easy to navigate. All the bells and whistles that automated processes was extremely beneficial for our company.

The footprints server must be rebooted daily otherwise it Footprints become even more useless. There are people who take garbage and make a sculpture out of it to give it another look.

We have consistent deadlock errors on the database, we have tracked it down to the table that contains ALL of the relationships for every item in the system.

Didn’t like much about the software, but their support was first rate.

Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

US Dollar

FootPrints is on-premise information technology service management solution, which helps businesses manage assets and service delivery across all IT operations. Designed for small and midsize businesses, it provides a platform to improve work efficiencies, maintain compliance, optimize costs and prevent vulnerabilities and risks.


FootPrints’s key features include incident and problem management, change management, a service catalog, asset tracking, self-service and release and deployment administration. Further, it provides reporting dashboards, which allow users to create personalized experiences to increase productivity among employees. Additionally, configurable capabilities of software help automate IT service delivery and improve employee satisfaction.


FootPrints allows integrations with BMC Client Manager, Active Directory, SQL Databases and more. Support is extended via phone, documentation and an online help desk.



LongDescription

Support Ticket Management

Customizable Reports

Activity Tracking

Contract/License Management

Active Directory Integration

Change Management

Project Management

Approval Process Control

Problem Management

Self Service Portal

Configurable Workflow

Dashboard Creation

Capacity Management

Configuration Management

Support Ticket Tracking

Client Portal

Workflow Management

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Availability Management

Audit Management

Alerts/Escalation

Prioritization

Remote Access/Control

Feedback Management

Incident Management

Drag & Drop

Third Party Integrations

Release Management

Windows 7

Linux

Windows 8

Windows 10

To receive accurate pricing, contact FootPrints service desk directly.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

FootPrints

In Person

Live Online

Webinars

Documentation

Videos

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



Commenting/Notes

Whiteboard

Surveys & Feedback

User Management

Personalization

Meeting Management

Presentation Tools

Access Controls/Permissions

Session Recording

Remote Printing

Video Management

Communication Management

Calendar Management

Collaboration Tools

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

File Sharing

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Reporting/Analytics

Monitoring

Troubleshooting

Video Conferencing

Session Transfer

Live Chat

Document Management

Two Way Audio & Video

Presentation Streaming

Screen Sharing

Web browser (OS agnostic)

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


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