# FreeScout Software Reviews, Demo & Pricing - 2026 > Review of FreeScout Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/freescout-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / FreeScout Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # FreeScout 2026: Benefits, Features & Pricing Wondering if FreeScout is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview FreeScout 4.2 [(13)](https://www.softwareadvice.com/help-desk/freescout-profile/#reviews) Pricing Pricing available upon request ### About FreeScout FreeScout is an open source help desk platform designed to help businesses of all sizes manage customer emails, tickets, support agents and more. The application is built with PHP and MySQL and can be deployed on a shared hosting server. FreeScout provides a time tracking module that helps administrators track the time spent by each user on tickets, edit time logs and export the data to CSV. The solution helps users translate customers’ messages and support agents’ replies in various languages via Google Translate. Administrators can store additional information on conversations and organize and prioritize conversations by creating custom fields in the application. FreeScout integrates with various third-party applications, including Jira, Whatsapp, Slack, Telegram and more and support for the platform is extended via email. Wondering if FreeScout is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## FreeScout User Interface ## Popular FreeScout Alternatives Main Product FreeScout 4.2 [(13)](https://www.softwareadvice.com/help-desk/freescout-profile/#reviews) Ratings Breakdown - 4.23Ease of use - 4.38Value for money - 3.50Customer support - 4.15Functionality Pricing Available upon request Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## FreeScout Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## FreeScout Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of FreeScout Customizable Branding Knowledge Management Mobile App Ticket Management ## FreeScout User Reviews Overall Rating 4.2 Ratings Breakdown 5 62% 4 15% 3 15% 2 0% 1 8% Secondary Ratings Ease of Use 4.2 Value for money 4.4 Customer support 3.5 Functionality 4.2 Have you used FreeScout and would like to share your experience with others? Yann B. Verified reviewer Information Technology and Services 2-10 employees Used weekly for more than 2 years Review source Reviewed August 2024 Freescout is an absolute gem for my use case 5 I value easy of use a lot, as this is something that I'll be using in potentially stressful situation I don't need a ticketing system to get in the way. Freescout is efficient, straight to the point, and let me manage incoming support requests without any burden. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The minimalist and clean interface is actually what brought me to test it, I can't stand those over complicated products with no ergonomic or pleasant user experience. Cons: It's hard to answer really, Freescout is an exceptional fit for what I was after. I don't even find a reason to critic the cost per modules as most are dirt cheap and one time payment. Reasons for choosing FreeScout I spent a few hours trying to setup osticket, really it was complicated. It seems powerful and probably has more features than Freescout, maybe it makes sense in more complex organizations, but it wasn't for me. And the interface isn't really appealing. Read More SJ Shrinkhala J. Verified reviewer Management Consulting 10000+ employees Used daily for less than 2 years Reviewed February 2023 Most promising Helpdesk and Ticket management solution platform for businesses ! 5 Well, it's great till date. The best platform for managing the query tickets in most structured and seamless manner with timely tracking and resolution for ultimate customer satisfaction. It helped in managing the escalation matrix between the different verticals in most structured way possible. Also, it is a light platform and does not pose any issue while deployment and functioning. It never hangs and run so smooth that it has attracted many. The notifications, commands, conversational tracking and record management is done in seamless way on this unified platform. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It is a lightweight software with great integration capacity and compatibility with any window server. It never lags or slow down. It is an open source ticket management solution platform with great features for wide utility. The email management is done seamlessly and in quick mode. The privacy setting and management is just great and helps in ensuring end to end tight security and compliance. The platform also provides complete analytics and helps in bringing in full tracking real time for managing the tickets and queries in time bound manner Cons: No problem faced till now. One of the best available ticket management and email management solution for businesses. It is slightly high on part of subscription costing which can be reduced further to have better traction of new clients. Also, the version of the platform should be upgraded with more embedded features to stay relevant in the market. Reasons for choosing FreeScout FreeScout is an open source ticket management platform with numerous functionalities and features which provides an edge to the software. Also, it is globally available. The interaction with their customer support and business team was worth remembering as they were highly supportive and responsive. Also, the platform never slows down or lags. It is best of all due to its high efficiency and improved performance output. Read More LD Lukasz D. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 12 months Review source Reviewed January 2023 Good if you're technical and don't mind some limitations! 3 Reasonably good, but eventually decided to pay for another solution to make sure I can rely on it. Ratings Breakdown 3 Ease of use 5 Value for money 1 Customer support 4 Functionality Pros: It was free and allowed me to play with it to achieve the goal I was after - ticketing management system. Cons: Had to pay extra for necessary features, had no support behind it and was tricky to set up and then move to another server, which was a must for me. Reasons for choosing FreeScout Price point. Reasons for switching to FreeScout Wanted to separate email from customer tickets. Read More SB Sam B. Verified reviewer Logistics and Supply Chain 11-50 employees Used daily for less than 12 months Review source Reviewed May 2022 Free Scout is the best shared inbox for small businesses, IF you can handle self hosted apps. 4 When Free Scout is working, no complaints. When it is not, be prepared to spend your time fixing it, because the developers don't have your back the same way hosted services do. No shame on the developers, but their support is minimal. Ratings Breakdown 3 Ease of use 4 Value for money 1 Customer support 4 Functionality Pros: As a long-time Help Scout user, I've seen them increase their price multiple times, but the capabilities have maintained relatively the same. Help Scout offers the same functionality at a fraction of the cost. If you are looking for a shared inbox, Free Scout and Help Scout are your only viable options, in my opinion. 100% Free Scout is the most practical choice if you can handle your deployment and system management. This app has made it incredibly easy for me to manage my departments because it allows all email communication to run through a single platform. The added modules are well worth the price if you decide you need their features and are relatively easy to deploy. The community around the app is also active enough on their Github page, so if you are struggling, it won't feel like you are the only one using the app. For what it costs and can do, I will forever recommend Free Scout for those capable of deploying it. Cons: I mentioned in my Pros of this review that it is excellent for those capable of deploying it. Unfortunately, I would not call myself one of those people. I found a company in India that offered Free Scout hosting and support and paid a minimal fee for them to manage it for me. They ended up closing their doors, and it left me in a position where I needed to migrate the database from their server to mine. Once I regained control, I needed to find a developer who would provide ongoing support and oversight so I didn't screw anything up. This proved to be a challenge because the monthly rate most qualified (offshore) developers wanted was more expensive than just paying for Help Scout. Fortunately, I solved my problem, but this is the biggest con for those who don't have access to developers for continuous support. While I love using Free Scout, and I don't believe I will leave them, my stress lives in the fact that I need to rely on someone else (not a company with a strong enough reputation, like Help Scout) to keep my most important mode of communication up to and running. Reasons for switching to FreeScout Help Scout ended up being too expensive, and they kept changing their pricing, even after guaranteeing we would stay at our fixed rate. Read More Frederic S. Verified reviewer Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed October 2020 Best ticketing system on the market 5 We are using Freescout for almost 2 years now and we will not change it soon... We tried other solutions but this one is the best for one reason: you are in charge of your data and application. If they disappear tomorrow, you can still use it and update it, it is an open source project. Except from the cost of the server, there is no monthly fee. Highly recommended! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: First, I love that Freescout is open source, paid modules are optional and you can pick and choose what you want to implement. Also, modules are one time fee and lifetime updates & support. FS is super easy to use for clients and support team. Clients are only using email which is perfect, no need to log into another portal and remember username and password. The support is amazing and fast. The application is fast, responsive and clean. No extra features that are not needed and bloat the app. Cons: Freescout is in constant progress and some features are missing like a knowledge base or API but they are listening and those are in the roadmap. Reasons for switching to FreeScout Cost per user, per month and owning our data. Read More AF Aaron F. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed September 2023 The ideal ticketing solution with plenty of module options 5 Freescout enables us an easy to manage self hosted ticketing system which effectively handles our ticket queue needs and quick processing of all tickets. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: Freescout is super easy to deploy, use and manage with all parts of our business using the solution and also has frequent updates keeping the solution fresher than costly alternatives. Cons: Sometimes the odd small bug and quite a few modules, would be good to have a bundle we can buy all the modules in one go but otherwise super easy to add what you need. Read More Tim S. Verified reviewer Hospitality 2-10 employees Used daily for less than 2 years Review source Reviewed October 2021 perfect fit for small businesses 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: \- open source, so it´s free - new modules - active development Cons: \- some attachments like audio, video and image files should be played or be viewed without downloading - deleting a conversation should delete all mails in the mail account Reasons for switching to FreeScout Multi user benefits Read More MO Magdalena O. Verified reviewer Health, Wellness and Fitness 2-10 employees Used daily for less than 12 months Review source Reviewed February 2023 Ok, but lacked certain aspects of paid tools 4 Was okay, would've stayed if there was some support and more dependability Ratings Breakdown 5 Ease of use 5 Value for money 1 Customer support 5 Functionality Pros: Free and easy to use, once set up was done by admins. Cons: Getting stuck and difficult to move to another platform. Reasons for switching to FreeScout One stop shop Read More SS Sam S. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Reviewed August 2020 Best alternative open source shared mailbox 5 Overall FreeScout is best open source alternative for teams to collaborate on emails with Saved Replies, Tags, Folders and many other features. It also allow workflows for automation when an email is received. Startups and business able to save a lot of cost with adopting FreeScout. Ratings Breakdown 5 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: FreeScout is best alternative to many paid shared mailbox softwares like HelpScout. It allows you to control your data in your own server rather than having it in provider server for SaaS based similar products. Cons: The developer provide free support on Github. No paid support options available. Reasons for switching to FreeScout HelpScout is very pricey for startups. Read More MY Marco Y. Verified reviewer Marketing and Advertising Self-Employed Used daily for less than 6 months Review source Reviewed April 2023 A good alternative to Zendesk 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: One client of mine has tried FreeScout, because he wanted to quit zendesk. And he is really happe with Scout. Cons: We haven't found anything yet. The client really isn't complaining. 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