All Freshservice Reviews
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Freshservice Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.5
Value for money
4.4
Functionality
4.3
Pros
"It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations."
"I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to."
"We have loved the asset management system being able to tie it to tickets a purchase orders, that's been a big help when accounting asks where assets went."
Cons
"Sometimes it takes a while for translations, especially into German, to be displayed cleanly and correctly, which can sometimes lead to confusion."
"Several apps/add-ins (such as the Intune integration) is still lacking compared to competition and appears unstable."
"As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.."
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