All Freshservice Reviews
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Freshservice Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.5
Value for money
4.4
Functionality
4.3
Pros
"It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations."
"From an admin perspective, it offers solid control over workflows, permissions, and asset management, which makes it suitable for growing environments."
"I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to."
Cons
"I miss certain features in the product, like ability to remove default status fields, and the ability to change the lay-out further than the default."
"They force you to use certain templates certain ways and refuse to let you change it and leave everything grayed out."
"Sometimes it takes a while for translations, especially into German, to be displayed cleanly and correctly, which can sometimes lead to confusion."
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