Freshservice vs GitLab
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.4 / 5
Value for Money
4.4 / 5
4.5 / 5
Customer Support
4.6 / 5
4.2 / 5
Functionality
4.3 / 5
4.6 / 5
Last Review Written
September 5, 2024
September 3, 2024
Pros/Cons
Pros
- Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.
- Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.
- Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.
Cons
- Its too expensive then other software. No other least about the software to complain about.
- Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.
- Lack of customisation on forms and categories - I cant change labels etc.
Pros
- A whole lot of great finds to fit every budget. Great when you are looking for something to help in a pinch.
- My only and “first” code versioning program ever. I really recommend it over any other solution out there, the features are top and the repositories and GUI just look so professional and awesome.
- It is one of the best and rapid solution to share code in team and preserve it. It provides all the options to pull and push a code and it is best in terms of commits.
Cons
- There are some features missing or not implemented properly in Gitlab + the lack of funding makes it ver hard to expand on Gitlab and use it full time.
- Little tough to integrate from command prompt on windows or mac. I can't find any other defects or bugs in this software.
- I would say that it is not easy to upgrade or migrate to a new server. If any function fails, the rest usually fail.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
2 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
