Lack of customisation on forms and categories - I cant change labels etc.

Easy setup, good price, works perfectly and data is easy to acces, support works great and can assist easly.

Good platform to manage incidents/problems/changes/releases as well as requests. Good CMDB for managing company assets.

Our company has implemented Freshdesk Asset management and it does a great job at storing all the relevant information in one place.

FreshService suits brilliantly in companies whose employees require help from a broad spectrum of divisions. This offers customers the freedom to search for the choices that your business makes.

User friendly, ability to setup and customize Freshservice without training, and support is outstanding.

Noticed that at times, usually in the morning hours of EST time zone, Freshservice access cuts out for 5 minutes.

Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.

Has the ability to integrate into your domain account via Single Sing-On (SSO). Good solution for storing your IT Support based knowledge base.

FreshService is a delightfully easy-to-use, easy-to-configure ITIL powered cloud-based IT desk management platform.

I really love on this product because it has a dispatcher rule and supervisor rules which helps me a lot.

Color combination and features are very appealing to use. Workflow Automator is quite user friendly with simple flowcharts.

Its too expensive then other software. No other least about the software to complain about.

Ease of use, customer support and nice layouts.

Very clean UI that is easy to navigate and find what you are looking for. Good workflow implementations and close tie-in with ITIL.

Great ITIL based service desk software. It is very easy to set up and use.

So sleek and simple to implement. Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find.

The workflow management helps get requests to the right person, and we love the parent/child ticket option.

Flexible ticketing system for an amazing price.

Because we are a small but rapidly growing IT company the free version was perfect for us. It's given our clients a great way to communicate with us without being over complicated.

Fresh service has an exemplary customer support to ensure all the required help is offered seamless. This complements the tool.

My only major complain is that the desktop version is very limited in capabilities. Constantly being online for the full product is not always an option.

Superb CRM tool for our Boutique Recruitment Consultancy, recommended to many already.

Highrise is economical and provides many good features. The program allows for ease in putting in contacts and notes.

Also ,a surprisingly complete version on mobile,which helps you make dynamic changes in real time. It is reasonably priced and easy to work it.

I like that with it you can prioritize files. The Customer Service is always quick to respond and resolve issues.

This is/was a terrific starter CRM. It even supports autosave so you don't lose notes.

Lack of updates and financial tracking. Disappointed that they are not continuing.

I appreciate how inclusive the free trial is. It does a really good job at showing you the ropes and is the main reason for me to upgrade.

It's really easy to setup and maneuver. When our business just started out, it was perfect - not complex, really simple.

Great way to track relationships and contacts.

There were no levels of permissions for our users. This meant that everyone had the capability to change or edit items accidentally.

On the rare instance I do have a question or a suggestion for improvement, the customer service is responsive, helpful, and friendly.

I would recommend this CRM for its ease of use. There were not many intricate features.

You just set it up and are good to go with using it.

It also integrates your template emails ,which is amazingly useful when planning your campaigns.

I find it somewhat difficult when I forget someone name and there's no company association, it can take some time to look through all the Bob's in the database.

Great Price and Great functionality - Hard to Navigate at first.

It used to interface with gmail but has now stopped that and will no longer receive upgrades, which is a shame.

Countless controls and functions and sections and definitions and miserable standard of support meant it was shelved within a few months.

HighRise helps me be more organized with storing essential customer data ,which makes me more efficient at work.

It works, the team do great work, features trickle in, you provide great support, easy to use, easy to share with other people.

High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on.

Easy to use and integrate with email and multiple users. A great place to keep all info on your clients.

I love the many options you get when you use the software, The emailing system could be better, but honestly it gets the job done for the price. You can save templates and store databases as well.

We love Highrise because of its user friendliness, the many features in the meantime (and this is increasing ever more!). Great support team to, very much on the ball.

US Dollar

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.


Freshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.


Freshservice also offers gamification module called "Arcade". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters.


Freshservice can be integrated with third-party apps for managing the service desk.


Freshservice is available on an annual subscription basis that includes support via email and phone.



LongDescription

Deadline Management

Cataloging/Categorization

Case Management

Surveys & Feedback

Barcoding/RFID

Status Tracking

Multi-Channel Management

Request Assignment

Mobile Alerts

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

SSL Security

Change Management

Disposal Management

Electronic Signature

Project Management

Approval Process Control

Knowledge Management

Scheduled/Automated Reports

Resource Management

Change Planning

Customizable Fields

Collaboration Tools

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Customer Complaint Tracking

Testing/QA Management

Problem Management

Email Templates

Multi-Location

Self Service Portal

Remote Monitoring & Management

Help Desk Management

Audit Trail

Content Management

Project Time Tracking

Completion Tracking

Mobile Access

Cost Tracking

Requirements Management

Survey/Poll Management

Depreciation Management

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Performance Metrics

Routing

Service Catalog

Issue Scheduling

Issue Management

Maintenance Management

Multi-Channel Communication

Configuration Management

Buy Side (Suppliers)

Support Ticket Tracking

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Percent-Complete Tracking

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Network Monitoring

Data Visualization

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Billing & Invoicing

Issue Tracking

Incident Reporting

Dashboard

Multi-Language

Patch Management

Audit Management

IT Incident Management

Alerts/Escalation

Customizable Branding

Asset Lifecycle Management

Web browser (OS agnostic)

14-day free trial, no credit card required.

Starter: $29/agent/month (billed monthly) or $19/agent/month (billed annually). 
Growth: $59/agent/month (billed monthly) or $49/agent/month (billed annually).
Pro: $115/agent/month (billed monthly) or $95/agent/month (billed annually).
Enterprise: $145/agent/month (billed monthly) or $119/agent/month (billed annually).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Freshservice

In Person

Live Online

Webinars

Documentation

Videos

Highrise is a CRM solution for small businesses with contact and task management functionality. The software allows users to track communication with clients so that teams can view the status of deals and relationships. Contacts can be imported into Highrise from Outlook, Gmail, and Excel and tagged so that they can be organized, filtered, and searched. Users can also add notes and comments to contact details and utilize custom data fields for people and companies.


Highrise task management functionality lets users create tasks, view tasks by company, contact or project, and add reminders to projects. Users can also share address books, store important emails, attach documents to projects and control the privacy settings.


Highrise provides a feature called "Good Morning," which is a virtual personal assistant that helps users organize and respond to incoming activity that needs attention. The software connects to MailChimp so that users can target and send email marketing campaigns to contacts. The software also integrates with other third party tools via API.



Internal Chat Integration

Sales Pipeline Management

Referral Tracking

Pipeline Management

Template Management

Customer Support

Subscriber Management

Contact Management

Lead Management

Email Marketing

List Management

Territory Management

Shared Contacts

Lead Segmentation

Source Tracking

CAN SPAM Compliance

Segmentation

WYSIWYG Editor

Lead Nurturing

Interaction Tracking

Reporting/Analytics

Contact Database

Lead Qualification

Quotes/Estimates

Task Management

Campaign Management

Prospecting Tools

Search/Filter

Highrise Basic:  $24/month
Up to 6 users
5,000 contacts
10 deals
5GB storage

Highrise Plus: $49/month
Up to 15 users
20,000 contacts
Unlimited deals
15GB storage

Highrise Premium: $99/month
Up to 40 users
30,000 contacts
Unlimited deals
30GB storage

Highrise Max: $149/month
Unlimited users
50,000 contacts
Unlimited deals
75GB storage

Freshservice vs Highrise

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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