# Freshservice vs Hornbill - 2026 Comparison - Software Advice > Freshservice vs Hornbill - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/freshservice-profile/vs/hornbill --- [Home](https://www.softwareadvice.com/) / [IT Service Software](https://www.softwareadvice.com/it-service/) / Freshservice vs Hornbill Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 15, 2026 # Freshservice vs. Hornbill: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 15, 2026 # Freshservice vs. Hornbill: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 733 reviews - Most common industries: IT & Software Development (23%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (26%), IT Ticketing Systems (21%) and IT Management (18%) 83% of users recommend this product [](https://www.softwareadvice.com/it-service/hornbill-profile/) [Hornbill](https://www.softwareadvice.com/it-service/hornbill-profile/) 4.7 [(30)](https://www.softwareadvice.com/it-service/hornbill-profile/reviews/) Starting Price Not provided by vendor Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Hornbill Not enough reviews 93% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) [](https://www.softwareadvice.com/it-service/hornbill-profile/) Hornbill 4.7 [(30)](https://www.softwareadvice.com/it-service/hornbill-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 733 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.6 Functionality 4.3 4.7 Based on 30 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.7 Functionality 4.2 ## User interface * * * ## Key features Features selected based on 763 reviews from IT Service * * * Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.4 Collaboration Tools 3.4 Multi-Channel Communication 4.2 Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Multi-Channel Communication N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) [ CloudflareNot enough reviews ](https://www.softwareadvice.com/cybersecurity/cloudflare-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/)[ Microsoft Visual StudioNot enough reviews ](https://www.softwareadvice.com/product/410128-microsoft-visual-studio/) ## Reviews * * * JC Jeff C.IT Assistant ManagerHealth, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 AD Akshay D.IT ManagerInformation Technology and Services, 201-500 employees "The main drawbacks are the cost of premium features, limited flexibility in some reporting options, and the learning curve associated with advanced workflow customization." Jun 10, 2026 HH Hans H.Senior Systems AdministratorInformation Services, 201-500 employees "When at first we came into contact with Hornbill we were were intrigued by their 30-day Switch-On trial where they set up your system, train you, and if you are not content you can walk out, free of charge after the 30 day trial period is over. But they really put their money where their mouth is and deliver an easily administered and stable product." Aug 17, 2020 LM Lauren M.Performance and Support AssistantLaw Enforcement, 5001-10000 employees "I find it very clunky and cumbersome to pull meaningful graphics out of the system due to not being confident or comfortable with the coding requirements to link tables and such." Jul 24, 2020 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Freshdesk vs Freshservice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice/)[ManageEngine Endpoint Central vs Hornbill](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/136309-hornbill/)[ServiceNow vs Hornbill](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/136309-hornbill/)