# Freshservice vs IT Glue - 2026 Comparison - Software Advice > Freshservice vs IT Glue - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/freshservice-profile/vs/it-glue --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / Freshservice vs IT Glue Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 11, 2026 # Freshservice vs. IT Glue: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 11, 2026 # Freshservice vs. IT Glue: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 731 reviews - Most common industries: IT & Software Development (23%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (26%), IT Ticketing Systems (21%) and IT Management (18%) 83% of users recommend this product [](https://www.softwareadvice.com/help-desk/it-glue-profile/) [IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/) 4.6 [(339)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) Starting Price $29.00per month Free trial Free version Pros: - Documentation - Client Information Cons: - Search Functionality Who uses IT Glue Based on 339 reviews - Popular among: Small businesses - Most common industry: IT & Software Development (82%) - Top use case: Managed Service Providers (MSP) (43%) 85% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) [](https://www.softwareadvice.com/help-desk/it-glue-profile/) IT Glue 4.6 [(339)](https://www.softwareadvice.com/help-desk/it-glue-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 731 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.6 Functionality 4.3 4.6 Based on 339 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.4 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 1,070 reviews from IT Management * * * Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Archiving & Retention N/A Automated Routing 4.4 Collaboration Tools 3.3 Compliance Tracking N/A Access Controls/Permissions 4.5 Alerts/Escalation N/A Archiving & Retention 4.8 Automated Routing N/A Collaboration Tools 3.8 Compliance Tracking 4.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) [ Kaseya BMSNot enough reviews ](https://www.softwareadvice.com/accounting/kaseya-bms-profile/)[ NinjaOneNot enough reviews ](https://www.softwareadvice.com/remote-support/ninjarmm-profile/)[ LucidchartNot enough reviews ](https://www.softwareadvice.com/project-management/lucidchart-profile/) ## Reviews * * * JC Jeff C.IT Assistant ManagerHealth, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 SK Sahvanna K.Product DesignerUtilities, 51-200 employees "Some of the functionality such as in-built widget for our customers is hard to use for our customers which provides a poorer experience." May 21, 2026 BA Bobby A.Technical SupportInformation Technology and Services, 2-10 employees "IT Glue is really helpful for keeping client info, passwords, documentation, and processes in one place." Jun 3, 2026 TG Thanya G.Technology Support Associate IIIInformation Technology and Services, 11-50 employees "Some features don't work well, like the browser extension, some integrations are limited and there's no way to be granular when reviewed stale configurations" May 26, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Freshdesk vs Freshservice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice/)[N-central vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/solarwinds-n-central/)[N-sight RMM vs IT Glue](https://www.softwareadvice.com/help-desk/it-glue-profile/vs/msp-rmm/)