Freshservice vs Xurrent
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.6 / 5
Value for Money
4.4 / 5
4.7 / 5
Customer Support
4.6 / 5
4.8 / 5
Functionality
4.3 / 5
4.5 / 5
Last Review Written
September 26, 2024
November 22, 2023
Pros/Cons
Pros
- The asset probe is super helpful for managing the fleet coupled with the new Procurement section makes tracking purchased assets and monthly reporting supper helpful.
- The large range of options particularly for creating custom categories and the reporting features are very useful and provide clear indications of good progress.
- The features and integrations are powerful, and the reporting engine is great for tracking the performance of your IT service delivery. The customer support is also excellent.
Cons
- Its too expensive then other software. No other least about the software to complain about.
- Lack of remote service integration unlike Freshdesk. Lack of customization for Canned Response placeholder.
- Lack of customisation on forms and categories - I cant change labels etc.
Pros
- This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.
- We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.
- Collaberation, easy implementation, great flexibility, awesome performance.
Cons
- Can be slow or unresponsive at times, which can be frustrating.
- Consequently, some functionalities are occasionally missing.
- No good connectors, configuring connection with SCCM was a struggle. No possibility to email updates from incidents to customer.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
4 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
