--- title: "Freshservice vs JIRA Service Management - 2026 Comparison - Software Advice" description: "Freshservice vs JIRA Service Management - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/help-desk/freshservice-profile/vs/jira-service-management/" page_type: "comparison" language: "en" publication_date: "2026-11-03" --- [Home](https://www.softwareadvice.com/) / [Incident Management Software](https://www.softwareadvice.com/incident-management/) / Freshservice vs JIRA Service Management Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated November 3, 2026 # Freshservice vs. JIRA Service Management: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated November 3, 2026 # Freshservice vs. JIRA Service Management: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial: Available Free version: Not available Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 805 reviews - Most common industries: IT & Software Development (27%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (29%), IT Ticketing Systems (23%) 84% of users recommend this product [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(779)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Starting Price $20.00per month Free trial: Available Free version: Available Pros: - Team Collaboration - Ticket Management Cons: - Issue Fields - Pricing Who uses JIRA Service Management Based on 779 reviews - Most common industry: IT & Software Development (42%) - Top use cases: IT Management (24%), Issue Tracking (23%) and Help Desk (22%) 77% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) [](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) JIRA Service Management 4.5 [(779)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) + Add product Add product ## Freshservice vs JIRA Service Management: At a glance * * * Product ratings at a glance | | Freshservice | JIRA Service Management | | --- | --- | --- | | Overall rating | 4.5
805 reviews | 4.5
779 reviews | | Ease of use | 4.6 | 4.2 | | Value for money | 4.4 | 4.3 | | Functionality | 4.3 | 4.5 | | Customer support | 4.5 | 4.3 | | Ease of deployment | 4.4 | 4.3 | Best in comparison ## User interface * * * ## Key features Features selected based on 1,584 reviews from Incident Management * * * Access Controls/Permissions 4.4 Alerts/Escalation 4.3 Automated Routing 4.4 Collaboration Tools 3.4 Multi-Channel Communication 4.2 Reporting/Analytics N/A - Single Sign On: 4.8 - Automated Responses: 4.7 - Support Ticket Management: 4.7 - Ticket Management: 4.6 - Real-Time Notifications: 4.6 - Incident Management: 4.6 - Service Level Agreement (SLA) Management: 4.6 - Help Desk Management: 4.6 - Customizable Branding: 4.6 - Customizable Templates: 4.5 - Support Ticket Tracking: 4.5 - Status Tracking: 4.5 - Real-Time Monitoring: 4.5 - Self Service Portal: 4.4 - Automated Routing: 4.4 - Alerts/Notifications: 4.4 - Task Management: 4.4 - Access Controls/Permissions: 4.4 - Real-Time Chat: 4.3 - Widgets: 4.3 - Change Management: 4.3 - API: 4.3 - Email Management: 4.3 - Prioritization: 4.3 - Knowledge Base Management: 4.3 - Workflow Management: 4.3 - Analytics: 4.3 - Alerts/Escalation: 4.3 - AI Copilot: 4.3 - Reporting/Analytics: 4.2 - Multi-Channel Communication: 4.2 - Problem Management: 4.2 - Document Management: 4.2 - Mobile Access: 4.2 - Activity Tracking: 4.1 - Inventory Management: 4.1 - Incident Reporting: 4.1 - Reporting & Statistics: 4.1 - Customizable Fields: 4.1 - Compliance Management: 4.1 - Asset Tracking: 4.0 - IT Asset Management: 4.0 - Full Text Search: 4.0 - Knowledge Management: 4.0 - Patch Management: 4.0 - Document Storage: 3.9 - Electronic Signature: 3.9 - Content Management: 3.8 - Configuration Management: 3.7 - Audit Trail: 3.6 - Collaboration Tools: 3.4 - Contract Drafting: 3.4 Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.3 Collaboration Tools 4.2 Multi-Channel Communication 4.3 Reporting/Analytics 4.2 - Remote Monitoring & Management: 4.9 - Support Ticket Tracking: 4.7 - For IT Project Management: 4.7 - Asset Tracking: 4.7 - Data Import/Export: 4.6 - Bug/Issue Capture: 4.6 - Status Tracking: 4.6 - Inventory Management: 4.6 - Support Ticket Management: 4.6 - Ticket Management: 4.6 - Help Desk Management: 4.6 - Real-Time Chat: 4.6 - Task Management: 4.6 - Real-Time Monitoring: 4.5 - Real-Time Reporting: 4.5 - Project Management: 4.5 - Change Management: 4.5 - Reporting & Statistics: 4.5 - Assignment Management: 4.5 - Customizable Fields: 4.4 - Problem Management: 4.4 - IT Reporting: 4.4 - Document Management: 4.4 - Incident Management: 4.4 - Alerts/Notifications: 4.4 - Prioritization: 4.4 - Multi-Channel Communication: 4.3 - Access Controls/Permissions: 4.3 - Issue Auditing: 4.3 - Automated Routing: 4.3 - Patch Management: 4.3 - Knowledge Base Management: 4.3 - Workflow Management: 4.3 - Customizable Templates: 4.3 - Email Management: 4.3 - Knowledge Management: 4.3 - Collaboration Tools: 4.2 - Alerts/Escalation: 4.2 - Service Level Agreement (SLA) Management: 4.2 - Reporting/Analytics: 4.2 - Self Service Portal: 4.2 - Commenting/Notes: 4.2 - Recurring Issues: 4.1 - Text Editing: 4.1 - Audit Trail: 4.1 - Dashboard: 4.1 - Compliance Management: 4.1 - IT Asset Management: 4.1 - API: 4.0 - Mobile Access: 4.0 - Time & Expense Tracking: 4.0 - Document Storage: 3.9 - Customizable Branding: 3.9 - Full Text Search: 3.8 - Activity Tracking: 3.8 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) - LogMeIn Rescue - miniOrange - QuickBooks Online Advanced - Salesforce Sales Cloud - Google Contacts - Google Analytics 360 - PagerDuty - SurveyMonkey - Microsoft 365 - Slack - Zapier - Freshchat - WorkflowMAX - Zight - Docusign - OneLogin - Box - Dropbox - FreshBooks - TeamViewer ONE - Microsoft Viva Engage - Google Calendar - Zoho CRM - BigQuery - SAP SuccessFactors HCM - Greenhouse - Snowflake - HubSpot CRM - Copper - Netskope One Platform - Amazon Redshift - Microsoft Entra ID - BambooHR - GitHub - monday AI Work Platform - Pipedrive - ClickUp - Smartsheet - Personio - Dynamics 365 - ManageEngine ServiceDesk Plus - Microsoft Azure - Workday HCM - Oracle PeopleSoft - Microsoft Teams - Freshdesk - JIRA Service Management - ADP Workforce Now - ManageEngine Endpoint Central - Microsoft Power BI - Microsoft Project Server Subscription Edition - Zabbix - Freshsales - Rocketlane [ DocusignNot enough reviews ](https://www.softwareadvice.com/product/367901-Docusign/)[ draw.ioNot enough reviews ](https://www.softwareadvice.com/diagram/draw-io-profile/)[ HootsuiteNot enough reviews ](https://www.softwareadvice.com/collaboration/hootsuite-profile/) - Userlane - Asana - Confluence - Jira - LiveChat - Zephyr Enterprise - Freshdesk - Toggl - Box - Dropbox - Microsoft Excel - Workplace from Meta - Usersnap - Luciq - EazyBI Cloud - ScriptRunner for Jira - Kayako - Salesforce Sales Cloud - Gliffy - GitHub - Zendesk Suite - 8x8 Contact Center - Microsoft 365 - Slack - Google Analytics 360 - Microsoft Outlook - PagerDuty - Trello - Microsoft Power BI - Zephyr Scale - Tempo Timesheets - Xray - WBS Gantt Chart for Jira - BigGantt - BigPicture - Rewind - Microsoft SharePoint - OKR for Jira - Microsoft Power BI Connector for Jira - UpRaise - Jenkins - HubSpot CRM Integration for Jira - monday AI Work Platform - Microsoft 365 for Jira - Checklist for Jira - Didit - Mermaid Chart - Bitbucket ## Reviews * * * Positive review: RP Ronak P. Development Technical Leader International Trade and Development, 201-500 employees "The workflow automations are flexible, the asset mapping links smoothly with incoming tickets, and the modern interface minimizes the learning curve for new techs joining the team." Aug 6, 2026 Negative review: AM Ajay M. Technical Architect Information Services, 201-500 employees "Pricing tiers can also get expensive once you start needing the more advanced automation and asset management features, so smaller teams might feel that jump." Jul 2, 2026 Positive review: RM Rohit M. Project Manager Retail, 10000+ employees "It provides excellent visibility into ticket status, simplifies issue tracking, and makes it easy for teams to stay updated on progress and resolutions." Jun 22, 2026 Negative review: AD Akshay D. IT Manager Information Technology and Services, 201-500 employees "The main drawbacks are the cost of premium features, limited flexibility in some reporting options, and the learning curve associated with advanced workflow customization." Jun 10, 2026 Positive review: JC Jeff C. IT Assistant Manager Health, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 Negative review: CY Chandresh Y. AVP-IT Financial Services, 51-200 employees "The least appealing aspect of Freshservice is that many of its advanced AI-powered features (like Freddy AI automation) are locked behind higher-tier enterprise plans, making them inaccessible to smaller organizations." Mar 12, 2026 [Read all reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Positive review: AG Andrew G. Devops Computer Software, 51-200 employees "It is a flexible and effective ITSM solution for SMB and mid-market teams that want service operations closely connected to engineering, security, and DevOps workflows." Sep 19, 2026 Negative review: Ajaz A. Data Engineer Package/Freight Delivery, 51-200 employees "I have experienced that the AI assistance is sometimes very slow and occasionally produces non relavant results." Sep 16, 2026 Positive review: Anit S. Enterprise Architect Computer Software, 1001-5000 employees "The knowledge base and asset information also contribute to faster resolution of recurring tickets and better storage of critical information for future reference, while the support I received when needed was adequate to justify the costs." Aug 30, 2026 Negative review: Shivam A. Account relationship manager Marketing and Advertising, 11-50 employees "The self service article's recommendation system is not that great right now, it have room for improvments." Aug 9, 2026 Positive review: Anit S. Enterprise Architect Computer Software, 1001-5000 employees "The ability to access the system from anywhere using web or mobile is essential, as is the permission and project management system that allows me to customize the tool in favor of my team’s needs." Aug 30, 2026 Negative review: VR Verified Reviewer Hr Medical Practice, 51-200 employees "Some parts of the interface are not very intuitive at first, and setup can take time without proper training." May 15, 2026 [Read all reviews](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) ## Customer support * * * Freshservice Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available JIRA Service Management Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Not available Chat: Available ## Training options * * * Freshservice In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available JIRA Service Management In Person: Not available Live Online: Available Webinars: Available Documentation: Available Videos: Available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[PDQ Deploy & Inventory vs JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/pdq-deploy-and-inventory/)