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Freshservice vs LabiDesk

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Updated February 20, 2026

Freshservice vs LabiDesk: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$29.00

per month

$79.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Status Tracking
4.75
Support Ticket Management
4.70
Incident Management
4.63
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Real-Time Chat
4.60
Customizable Branding
4.56
Multi-Channel Communication
4.33
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Integrations
OpsGenie
OpsGenie
Harvest
Harvest
Jira
Jira
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See All
Pros / Cons
  • It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations.
  • They force you to use certain templates certain ways and refuse to let you change it and leave everything grayed out.
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  • With this product, I got less expensive help desk service and also the possibility of providing tutorials to customers and being there for them when they need help.
  • you need redesign UX/UI (important), i not like color with font in app.
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Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5
4.2/ 5
Value for Money
Highest performing feature
in the comparison
4.4/ 5
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.5/ 5
4.2/ 5
Functionality
Highest performing feature
in the comparison
4.3/ 5
4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
N/A
Advisor
  Recommendations
4 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad