# Freshservice vs monday CRM - 2026 Comparison - Software Advice > Freshservice vs monday CRM - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/freshservice-profile/vs/monday-crm --- [Home](https://www.softwareadvice.com/) / [Lead Generation Software](https://www.softwareadvice.com/marketing/lead-generation-comparison/) / Freshservice vs monday CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 15, 2026 # Freshservice vs. monday CRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 15, 2026 # Freshservice vs. monday CRM: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 733 reviews - Most common industries: IT & Software Development (23%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (26%), IT Ticketing Systems (21%) and IT Management (18%) 83% of users recommend this product [](https://www.softwareadvice.com/marketing/monday-crm-profile/) [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) 4.7 [(462)](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/) Starting Price $12.00per month Free trial Free version Pros: - Ease of Use - Process and Workflow Cons: - Pricing Who uses monday CRM Based on 462 reviews - Popular among: Small businesses - Most common industries: Professional Services (23%), IT & Software Development (13%) and Retail, Consumer Goods & Services (8%) - Top use case: CRM (44%) 85% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) [](https://www.softwareadvice.com/marketing/monday-crm-profile/) monday CRM 4.7 [(462)](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 733 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.6 Functionality 4.3 4.7 Based on 462 reviews Ease of use 4.7 Value for money 4.5 Customer support 4.6 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 1,195 reviews from Lead Generation * * * Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.4 Calendar Management N/A Collaboration Tools 3.4 Email Management N/A Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Calendar Management 4.0 Collaboration Tools N/A Email Management 4.3 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) [ Google DriveNot enough reviews ](https://www.softwareadvice.com/cms/google-drive-profile/)[ ShopifyNot enough reviews ](https://www.softwareadvice.com/retail/shopify-profile/)[ StripeNot enough reviews ](https://www.softwareadvice.com/product/49509-Stripe/) ## Reviews * * * JC Jeff C.IT Assistant ManagerHealth, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 AD Akshay D.IT ManagerInformation Technology and Services, 201-500 employees "The main drawbacks are the cost of premium features, limited flexibility in some reporting options, and the learning curve associated with advanced workflow customization." Jun 10, 2026 SE Sandy E.Office AdministratorFinancial Services, 11-50 employees "I love that it links and works seamlessly with Monday.com's work management platform, so we can very easily convert leads that are won over to project management seamlessly!" Apr 20, 2026 Ashley N.Founder, Marketing and Operations SpecialistMarketing and Advertising, 2-10 employees "A few other areas that didn't work well for me initially (clicking the create contact button removed the lead from that board, but I would like to be able to see an all time number of leads for tracking and reporting)." Apr 23, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Freshdesk vs Freshservice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice/)[Salesforce Sales Cloud vs monday CRM](https://www.softwareadvice.com/compare/2764-Salesforce/vs/348745-monday-crm/)[HubSpot CRM vs monday CRM](https://www.softwareadvice.com/compare/1854-HubSpot-CRM/vs/348745-monday-crm/)