# Freshservice vs osTicket - 2026 Comparison - Software Advice > Freshservice vs osTicket - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/freshservice-profile/vs/osticket --- [Home](https://www.softwareadvice.com/) / [ITSM Software](https://www.softwareadvice.com/itsm/) / Freshservice vs osTicket Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 15, 2026 # Freshservice vs. osTicket: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 15, 2026 # Freshservice vs. osTicket: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 733 reviews - Most common industries: IT & Software Development (23%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (26%), IT Ticketing Systems (21%) and IT Management (18%) 83% of users recommend this product [](https://www.softwareadvice.com/itsm/osticket-profile/) [osTicket](https://www.softwareadvice.com/itsm/osticket-profile/) 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) Starting Price $12.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses osTicket Based on 76 reviews - Top use case: Help Desk (37%) 71% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) [](https://www.softwareadvice.com/itsm/osticket-profile/) osTicket 4.3 [(76)](https://www.softwareadvice.com/itsm/osticket-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.5 Based on 733 reviews Ease of use 4.6 Value for money 4.4 Customer support 4.6 Functionality 4.3 4.3 Based on 76 reviews Ease of use 4.3 Value for money 4.7 Customer support 4.1 Functionality 4.3 ## User interface * * * ## Key features Features selected based on 809 reviews from ITSM * * * Access Controls/Permissions 4.3 Alerts/Escalation 4.2 Automated Routing 4.4 Collaboration Tools 3.4 Macros/Templated Responses N/A Multi-Channel Communication 4.2 Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing 4.3 Collaboration Tools N/A Macros/Templated Responses 4.3 Multi-Channel Communication N/A ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) ## Reviews * * * JC Jeff C.IT Assistant ManagerHealth, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 SK Sahvanna K.Product DesignerUtilities, 51-200 employees "Some of the functionality such as in-built widget for our customers is hard to use for our customers which provides a poorer experience." May 21, 2026 VR Verified ReviewerIT Assistant ManagerHealth, Wellness and Fitness, 501-1000 employees "It also provides solid automation and email integration features that helped improve response times and overall support efficiency." May 20, 2026 KI Kir I.Network AdminComputer Networking, 11-50 employees "OS Ticket proved to have poor and outdated interface and functionality that we simply embarrassed to show to our clients." Jun 9, 2025 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[Freshdesk vs Freshservice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/freshservice/)[Zendesk Suite vs osTicket](https://www.softwareadvice.com/compare/26892-Zendesk/vs/27500-osticket/)[Freshdesk vs osTicket](https://www.softwareadvice.com/crm/freshdesk-profile/vs/osticket/)