--- title: "Freshservice vs Zluri - 2026 Comparison - Software Advice" description: "Freshservice vs Zluri - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization." source_url: "https://www.softwareadvice.com/help-desk/freshservice-profile/vs/zluri/" page_type: "comparison" language: "en" --- [Home](https://www.softwareadvice.com/) / [IT Management Software](https://www.softwareadvice.com/it-management/) / Freshservice vs Zluri Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated October 21, 2026 # Freshservice vs. Zluri: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated October 21, 2026 # Freshservice vs. Zluri: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Starting Price $19.00per month Free trial: Available Free version: Not available Pros: - Customer Support - Features Cons: - Reporting - Pricing Who uses Freshservice Based on 805 reviews - Most common industries: IT & Software Development (27%), Health & Medicine (7%) and Retail, Consumer Goods & Services (7%) - Top use cases: Help Desk (29%), IT Ticketing Systems (23%) 84% of users recommend this product [](https://www.softwareadvice.com/cloud-management/zluri-profile/) [Zluri](https://www.softwareadvice.com/cloud-management/zluri-profile/) 4.9 [(27)](https://www.softwareadvice.com/cloud-management/zluri-profile/reviews/) Starting Price Not provided by vendor Free trial: Available Free version: Not available Pros: Not enough reviews Cons: Not enough reviews Who uses Zluri Based on 27 reviews - Top use case: SaaS Management (56%) 100% of users recommend this product [](https://www.softwareadvice.com/help-desk/freshservice-profile/) Freshservice 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) [](https://www.softwareadvice.com/cloud-management/zluri-profile/) Zluri 4.9 [(27)](https://www.softwareadvice.com/cloud-management/zluri-profile/reviews/) + Add product Add product ## Freshservice vs Zluri: At a glance * * * Product ratings at a glance | | Freshservice | Zluri | | --- | --- | --- | | Overall rating | 4.5
805 reviews | 4.9
27 reviews | | Ease of use | 4.6 | 5.0 | | Value for money | 4.4 | 4.9 | | Functionality | 4.3 | 4.7 | | Customer support | 4.5 | 4.9 | | Ease of deployment | 4.4 | 4.8 | Best in comparison ## User interface * * * ## Key features Features selected based on 832 reviews from IT Management * * * Access Controls/Permissions 4.4 Alerts/Escalation 4.3 Automated Routing 4.4 Collaboration Tools 3.4 Compliance Management N/A Multi-Channel Communication 4.2 - Single Sign On: 4.8 - Automated Responses: 4.7 - Support Ticket Management: 4.7 - Ticket Management: 4.6 - Real-Time Notifications: 4.6 - Incident Management: 4.6 - Service Level Agreement (SLA) Management: 4.6 - Help Desk Management: 4.6 - Customizable Branding: 4.6 - Customizable Templates: 4.5 - Support Ticket Tracking: 4.5 - Status Tracking: 4.5 - Real-Time Monitoring: 4.5 - Self Service Portal: 4.4 - Automated Routing: 4.4 - Alerts/Notifications: 4.4 - Task Management: 4.4 - Access Controls/Permissions: 4.4 - Real-Time Chat: 4.3 - Widgets: 4.3 - Change Management: 4.3 - API: 4.3 - Email Management: 4.3 - Prioritization: 4.3 - Knowledge Base Management: 4.3 - Workflow Management: 4.3 - Analytics: 4.3 - Alerts/Escalation: 4.3 - AI Copilot: 4.3 - Reporting/Analytics: 4.2 - Multi-Channel Communication: 4.2 - Problem Management: 4.2 - Document Management: 4.2 - Mobile Access: 4.2 - Activity Tracking: 4.1 - Inventory Management: 4.1 - Incident Reporting: 4.1 - Reporting & Statistics: 4.1 - Customizable Fields: 4.1 - Compliance Management: 4.1 - Asset Tracking: 4.0 - IT Asset Management: 4.0 - Full Text Search: 4.0 - Knowledge Management: 4.0 - Patch Management: 4.0 - Document Storage: 3.9 - Electronic Signature: 3.9 - Content Management: 3.8 - Configuration Management: 3.7 - Audit Trail: 3.6 - Collaboration Tools: 3.4 - Contract Drafting: 3.4 Access Controls/Permissions N/A Alerts/Escalation N/A Automated Routing N/A Collaboration Tools N/A Compliance Management 5.0 Multi-Channel Communication N/A - Renewal Management: 5.0 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ OpsGenieNot enough reviews ](https://www.softwareadvice.com/help-desk/opsgenie-profile/)[ HarvestNot enough reviews ](https://www.softwareadvice.com/project-management/harvest-profile/)[ JiraNot enough reviews ](https://www.softwareadvice.com/project-management/atlassian-jira-profile/) - Pivotal Tracker - LogMeIn Rescue - miniOrange - QuickBooks Online Advanced - Salesforce Sales Cloud - Google Contacts - Google Analytics 360 - PagerDuty - SurveyMonkey - Microsoft 365 - Slack - Zapier - Freshchat - WorkflowMax - Zight - Docusign - OneLogin - Box - Dropbox - FreshBooks - TeamViewer ONE - Microsoft Viva Engage - Google Calendar - Zoho CRM - BigQuery - SAP SuccessFactors HCM - Greenhouse - Snowflake - HubSpot CRM - Workable - Copper - Netskope One Platform - Amazon Redshift - Microsoft Entra ID - BambooHR - GitHub - ServiceNow - monday AI Work Platform - Pipedrive - ClickUp - Smartsheet - Personio - Dynamics 365 - ManageEngine ServiceDesk Plus - Microsoft Azure - Workday HCM - Oracle PeopleSoft - Microsoft Teams - Freshdesk - JIRA Service Management - ADP Workforce Now - TrueCommerce PIM - ManageEngine Endpoint Central - Microsoft Power BI - Microsoft Project Server Subscription Edition - Zabbix - Freshsales - Rocketlane [ GitLabNot enough reviews ](https://www.softwareadvice.com/project-management/gitlab-profile/)[ GmailNot enough reviews ](https://www.softwareadvice.com/email-marketing/gmail-profile/)[ GoCardlessNot enough reviews ](https://www.softwareadvice.com/accounting/gocardless-profile/) - Google Ads - Google Analytics 360 - Google Workspace - Google Maps - Gravity Forms - Zscaler - Heroku - HubSpot CRM - Adobe Campaign - ActiveCampaign - Administrate Training Management - Asana - Aircall - Aha! - Answerbase - Aesthetic Record - AppFollow - Apptopia - AWS Config - Basecamp - Benchmark Email - BILL Accounts Payable & Receivable - Bitbucket - BNTouch Mortgage CRM - Bonusly - Document360 - BugHerd - Brex - BugSnag - Bullhorn - Calendly - Campaign Monitor by Marigold - Capsule - Caspio - Chameleon - Cisco Secure Endpoint - Cisco Meraki - Cisco Umbrella - CleverTap - Cloudflare - Club OS - Codacy - Confluence - Copper - Crunch - Luzmo - Datadog - Deputy - Dialpad - Discourse - Docusign - Dotdigital - Drift - Drip - Dropbox - Egnyte - Elastic Stack - SAP Engagement Cloud (formerly SAP Emarsys) - EnvisionNow - Eventbrite - Expensify - Meta for Business - FastSpring - Figma - Formstack Documents - FreeAgent - FreshBooks - Freshcaller - Freshchat - Freshdesk - Freshservice - Freshsales - Fullstory - Genesys Cloud CX - GetResponse - Gist - GitHub - Jamf Connect - Netskope One Platform - Jira - Jotform - Kobiton - LastPass - Less Annoying CRM - Lessonly - Lever - LinkedIn Sales Navigator - Lightspeed Retail - Looker - Lucidchart - Lusha - MailerLite - Marketo Engage - Microsoft Teams - Trakstar Learn - Miro - monday AI Work Platform ## Reviews * * * Positive review: RM Rohit M. Project Manager Retail, 10000+ employees "It provides excellent visibility into ticket status, simplifies issue tracking, and makes it easy for teams to stay updated on progress and resolutions." Jun 22, 2026 Negative review: AM Ajay M. Technical Architect Information Services, 201-500 employees "Pricing tiers can also get expensive once you start needing the more advanced automation and asset management features, so smaller teams might feel that jump." Jul 2, 2026 Positive review: DK Deep K. Marketing Manager Marketing and Advertising, 201-500 employees "Centralizes requests and offers solid collaboration through integrations, helping teams move off patchwork tools (separate ticketing, asset, and PM systems)." May 27, 2026 Negative review: AD Akshay D. IT Manager Information Technology and Services, 201-500 employees "The main drawbacks are the cost of premium features, limited flexibility in some reporting options, and the learning curve associated with advanced workflow customization." Jun 10, 2026 Positive review: JC Jeff C. IT Assistant Manager Health, Wellness and Fitness, 501-1000 employees "The reporting and workflow customization options helped improve response times and overall service quality, while the cloud-based setup made deployment and management simple." May 15, 2026 Negative review: CY Chandresh Y. AVP-IT Financial Services, 51-200 employees "The least appealing aspect of Freshservice is that many of its advanced AI-powered features (like Freddy AI automation) are locked behind higher-tier enterprise plans, making them inaccessible to smaller organizations." Mar 12, 2026 [Read all reviews](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Positive review: RV Ramesh V. Founder and CEO Information Technology and Services, 201-500 employees "The tool makes tracking of all of our contracts a lot easier as they are all stored in one place, thus preventing us from wasting money on an auto renewal of services that we no longer need." Dec 6, 2025 Positive review: AR Alejandro R. Marketing Manager Marketing and Advertising, 201-500 employees "Zluri’s integrations ensured that Zluri effortlessly connected data from the HR and finance stacks in our SaaS landscape." Apr 21, 2025 Positive review: VR Verified Reviewer Technial Lead Information Technology and Services, 10000+ employees "The moment we onboarded Zluri, little did we know that we are going to fall in love with robust operating system for SaaS. Within few minutes it analyzed our entire SaaS stack and gave us the all the insights from users, usage, costs etc of all the SaaS apps present." Feb 21, 2022 [Read all reviews](https://www.softwareadvice.com/cloud-management/zluri-profile/reviews/) ## Customer support * * * Freshservice Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Available Phone Support: Available 24/7: Available Chat: Available Zluri Email/Help Desk: Available FAQs/Forum: Available Knowledge Base: Not available Phone Support: Available 24/7: Not available Chat: Available ## Training options * * * Freshservice In Person: Available Live Online: Available Webinars: Available Documentation: Available Videos: Available Zluri In Person: Not available Live Online: Available Webinars: Not available Documentation: Available Videos: Not available ## Send this comparison chart to my inbox ## Popular Comparisons * * * [Zendesk Suite vs Freshservice](https://www.softwareadvice.com/compare/26892-Zendesk/vs/436317-freshservice/)[ManageEngine Endpoint Central vs Zluri](https://www.softwareadvice.com/compare/117339-ManageEngine-Desktop-Central/vs/413652-zluri/)