Gist vs Kaseya VSA

RATING:

4.7

(148)

Gist has 148 reviews and a rating of 4.71 / 5 stars vs Kaseya VSA which has 199 reviews and a rating of 4.07 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (148)
4.1 (199)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
3.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
December 12, 2023
October 11, 2023
Pros/Cons
  • Pros

  • There are a ton of great features. I really like how I'm able to integrate directly into my website.
  • Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it.
  • Cons

  • Whist the phone vibrates, without a sound some chats, are missed.
  • I do feel that th level of the translation to Swedish is a bit low. It could have been done in a more profesional way, some of the content is badly translated.
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  • Pros

  • It is very easy for technicians to use and provides a nice single pane of glass to see everything through. Kaseya has lots of options for you to add on to sell to your customers as well.
  • The powerful scripting agent has allowed for us to deploy software and patches quickly.
  • Cons

  • I can say no after sales customer service at all. No phone number can be contact for urgent issue.
  • Costly - But you get what you pay for. Menus - They are working to standardize the UI.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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2022

FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos