# Gist vs LiveAgent - 2026 Comparison - Software Advice > Gist vs LiveAgent - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/gist-profile/vs/liveagent --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Gist vs LiveAgent Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # Gist vs. LiveAgent: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # Gist vs. LiveAgent: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/gist-profile/) [Gist](https://www.softwareadvice.com/help-desk/gist-profile/) 4.7 [(149)](https://www.softwareadvice.com/help-desk/gist-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Gist Based on 149 reviews - Popular among: Small businesses - Most common industries: Professional Services (34%) and IT & Software Development (26%) - Top use cases: Online Help Desk Software (8%), Knowledge Management (5%) and Help Desk (4%) 90% of users recommend this product [](https://www.softwareadvice.com/crm/liveagent-profile/) [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Starting Price $15.00per month Free trial Free version Pros: - Customer Support - Live Chat Cons: - Email Management - Call Management Who uses LiveAgent Based on 1787 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (23%), Retail, Consumer Goods & Services (13%) and Professional Services (12%) - Top use cases: Live Chat (25%), Help Desk (19%) and Customer Service (19%) 88% of users recommend this product [](https://www.softwareadvice.com/help-desk/gist-profile/) Gist 4.7 [(149)](https://www.softwareadvice.com/help-desk/gist-profile/reviews/) [](https://www.softwareadvice.com/crm/liveagent-profile/) LiveAgent 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.7 Based on 149 reviews Ease of use 4.5 Value for money 4.7 Customer support 4.7 Functionality 4.6 4.7 Based on 1,787 reviews Ease of use 4.6 Value for money 4.6 Customer support 4.7 Functionality 4.6 ## User interface * * * ## Key features Features selected based on 1,936 reviews from Help Desk * * * Alerts/Escalation 4.4 Automated Routing 4.7 Autoresponders N/A Canned Responses N/A Chat/Messaging N/A File Sharing N/A Alerts/Escalation N/A Automated Routing N/A Autoresponders 4.5 Canned Responses 4.6 Chat/Messaging 4.7 File Sharing 4.6 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Shift4ShopNot enough reviews ](https://www.softwareadvice.com/ecommerce/3dcart-profile/)[ BigCommerceNot enough reviews ](https://www.softwareadvice.com/ecommerce/bigcommerce-profile/)[ ProjectManagerNot enough reviews ](https://www.softwareadvice.com/project-management/projectmanager-profile/) ## Reviews * * * Patrick F.CEOFacilities Services, Self-Employed "The thing I like the most about Gist is that it is an all-inclusive platform in which you can do both marketing and business process management." Jun 12, 2024 Teng W.Co-ownerInformation Technology and Services, 2-10 employees "A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website." Mar 18, 2023 VR Vishal R.Customer Support ExecutiveElectrical/Electronic Manufacturing, 1001-5000 employees "According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes" May 8, 2026 LD Lukáš D.CEOSecurity and Investigations, 11-50 employees "Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow." Apr 30, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [TeamViewer ONE vs Gist](https://www.softwareadvice.com/help-desk/gist-profile/vs/teamviewer/)[LiveChat vs Gist](https://www.softwareadvice.com/help-desk/gist-profile/vs/livechat/)[Salesforce Sales Cloud vs LiveAgent](https://www.softwareadvice.com/compare/2764-Salesforce/vs/109980-liveagent/)[Zendesk Suite vs LiveAgent](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)