# Gist vs LiveChat - 2026 Comparison - Software Advice > Gist vs LiveChat - See how these products stack up against each other with real user reviews, product feature comparisons and screenshots. Find out which one is best for your organization. Source: https://www.softwareadvice.com/help-desk/gist-profile/vs/livechat --- [Home](https://www.softwareadvice.com/) / [Online Help Desk Software](https://www.softwareadvice.com/category/3529-online-help-desk/) / Gist vs LiveChat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Updated June 8, 2026 # Gist vs. LiveChat: 2026 Comparison Skip hours of research. Get your top 5 matches from an expert in 15 minutes, 100% free. Free Expert Guidance Real Human Advice 1M + Businesses Helped Updated June 8, 2026 # Gist vs. LiveChat: 2026 Comparison Skip hours of research. 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Free Expert Guidance Real Human Advice 1M + Businesses Helped Product comparison Compare up to 3 products side-by-side + Add product [](https://www.softwareadvice.com/help-desk/gist-profile/) [Gist](https://www.softwareadvice.com/help-desk/gist-profile/) 4.7 [(149)](https://www.softwareadvice.com/help-desk/gist-profile/reviews/) Starting Price $19.00per month Free trial Free version Pros: Not enough reviews Cons: Not enough reviews Who uses Gist Based on 149 reviews - Popular among: Small businesses - Most common industries: Professional Services (34%) and IT & Software Development (26%) - Top use cases: Online Help Desk Software (8%), Knowledge Management (5%) and Help Desk (4%) 90% of users recommend this product [](https://www.softwareadvice.com/help-desk/livechat-profile/) [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Starting Price $25.00per month Free trial Free version Pros: - Ease of Use - Customer Support Cons: - Performance and Speed - Pricing Who uses LiveChat Based on 1724 reviews - Popular among: Small businesses - Most common industries: IT & Software Development (17%), Retail, Consumer Goods & Services (14%) and Professional Services (11%) - Top use cases: Live Chat (25%), Customer Service (16%) and Help Desk (9%) 80% of users recommend this product [](https://www.softwareadvice.com/help-desk/gist-profile/) Gist 4.7 [(149)](https://www.softwareadvice.com/help-desk/gist-profile/reviews/) [](https://www.softwareadvice.com/help-desk/livechat-profile/) LiveChat 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) + Add product Add product ## User satisfaction * * * 4.7 Based on 149 reviews Ease of use 4.5 Value for money 4.7 Customer support 4.7 Functionality 4.6 4.6 Based on 1,724 reviews Ease of use 4.6 Value for money 4.5 Customer support 4.6 Functionality 4.5 ## User interface * * * ## Key features Features selected based on 1,873 reviews from Online Help Desk Software * * * Alerts/Escalation 4.4 Automated Routing 4.7 Autoresponders N/A Canned Responses N/A Chat/Messaging N/A File Sharing N/A Alerts/Escalation N/A Automated Routing N/A Autoresponders 4.4 Canned Responses 4.4 Chat/Messaging 4.7 File Sharing 4.4 ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ### Wondering if these products fit your needs? Skip the manual research. Talk to a real advisor like Lexi to get a 100% free, personalized shortlist in 15 minutes. LexiAdvisor for 8 years ## Integrations * * * [ Benchmark EmailNot enough reviews ](https://www.softwareadvice.com/marketing/benchmark-profile/)[ GrasshopperNot enough reviews ](https://www.softwareadvice.com/voip/grasshopper-profile/)[ LeadSquaredNot enough reviews ](https://www.softwareadvice.com/crm/leadsquared-profile/) ## Reviews * * * Patrick F.CEOFacilities Services, Self-Employed "The thing I like the most about Gist is that it is an all-inclusive platform in which you can do both marketing and business process management." Jun 12, 2024 Teng W.Co-ownerInformation Technology and Services, 2-10 employees "A few times, the platform is slow to send notifications to us when there's a lead/customer using LiveChat on our website." Mar 18, 2023 CP Colleen P.Director of ProgrammingNon-Profit Organization Management, 11-50 employees "LiveChat makes real-time communication easy, ChatBot helps with quick answers and after-hours support, and Helpdesk keeps our team coordinated and efficient." Apr 10, 2026 MD Max D.Night AuditHospitality, 51-200 employees "One downside is that someadvanced features require higher-tier plans, which can get expensive over time." Mar 25, 2026 ## Customer support * * * Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 Chat ## Training options * * * In Person Live Online Webinars Documentation Videos In Person Live Online Webinars Documentation Videos ## Popular Comparisons * * * [TeamViewer ONE vs Gist](https://www.softwareadvice.com/help-desk/gist-profile/vs/teamviewer/)[Zoho Assist vs Gist](https://www.softwareadvice.com/help-desk/gist-profile/vs/zoho-assist/)[Slack vs LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/vs/slack/)[LiveAgent vs LiveChat](https://www.softwareadvice.com/crm/liveagent-profile/vs/livechat/)