There are a ton of great features. I really like how I'm able to integrate directly into my website.

Whist the phone vibrates, without a sound some chats, are missed.

Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it.

Easy to setup, clean user interface, excellent customer support, help documents, and the automation flows helps my visitors to connect with me.

They have been adding features at a rapid pace over the past year. The new visual workflow tool is really impressive.

I like their super cool chat widget and user interface also their knowledgebase. Gist knowledgebase reduces customer ticket submission a lot.

The current product is super easy to use and integrate into the site. Live Chat is especially impressive as I can respond to clients easily from email, desktop, and mobile app and it syncs seamlessly.

Their live chat is top notch, but I've recently been using their Twitter chats integrations - which is quite good. Drip emails also looking good.

What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours.

So far I'm very happy with Gist and their support team was outstanding.

Overall my experience of Gist is great. They have a quality product and whenever I need support their team is there to help me.

I do feel that th level of the translation to Swedish is a bit low. It could have been done in a more profesional way, some of the content is badly translated.

The one thing that we absolutely love is how stunning the live chat component looks on our website and how easy it was to install and set up.

I pasted some code on my site and now the conversation bubble is active. I really appreciate how I can customize which pages it appears on.

There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements.

The trial/princing was a bit confusing and we had to redo the internal process due to that.

That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help.

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation.

Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation.

I like all the options to set up the system the way you work best and get information fast on the reports page.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them.

It is helping us a lot with our customer support. Turning our visitors into leads is simply awesome.

A fantastic team, committed to the product - already great and getting better every day.

The limited features, functionality and the overall feel of the product.

An all in one marketing software that is far better than the competition and at half the price. It does all sorts of marketing automation.

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew.

Overall it is a good product. Better than most of the products available, considering the cost and other factors.

Easy to use, easy to implement and gives our customers easy access to us.

The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link.

The overall experience has been great so far and the Gist's customer support has been helpful and friendly every time we needed their assistance.

The admin console can view all connected sessions, admin user can join any session or monitor any tech. Reporting system is amazing re connected sessions or the techs performance.

There are alternatives that are significantly less expense, however, you get what you pay for.

I'd go to say it's 100% one of the best remote support software money can buy.

There is only a few things that were difficult with the product. My main concern was with the UX.

It has different products for different usage. For serious Helpdesk support, this is a true product to look into it.

Quite frankly, it is the most important software I use.

LogMeIn Rescue has a lightweight interface and is quite easy to use. I used it when it was free and also when it came at a cost, but it was a great tool overall.

If we exclude price then this is the best remote software I have ever used with clients, it provided everything we are looking for.

Great app, helpful for remote IT troubleshooting, it has been quite easy to use.

Overall the experience with LogMeIn Rescue was positive. Couldn't be more positive.

We have had trouble getting to the bottom of these issues.

There are a lot of options for delivering the connection info. There is good reporting, and the ability to capture screens, as long as we are working from the office, and strong APIs.

I have used LogMeIn for sometime, overall, it is a solid product. The LogMeIn Rescue is a good Support/Help Desk product and does not need to be pre-installed on client machines.

Effective and efficient solution to resolve our customers issues via secure remote access.

I love that this is a great software that can be used and is user friendly.

There is too much control over my PC preventing me from working in parallel and also has a negative effect on my privacy.

Even we can have more than one remote sessions. Simple process and easy to understand the requirements of clients due to reliability and security of the communication protocol.

With the LogMeIn Rescue platform, we can easily connect remotely with our customers all over the world within few seconds. It saves our time and money.

It was missing features and just needed more ummph.

I did not deal with the licensing so I can't speak to that. I used this as a support technician and it is a solid product.

My IT team uses LogMeIn Rescue to remotely connect to our PCs and resolve IT issues, it is easy to use, i can easily grant remote access to them.

Good solid remote support product and the mobile phone element is very useful.

This is a great tool for any IT Professional that will be supporting customers remotely.

Great for remoting into machines and troubleshooting.

Sometimes the prompts and such seem scary to customers since they have to give direct access to control their machines.

Very easily integrated into an already established support team and takes almost no time at all to set up.

Secure chat is here and you can have multiple session at the same time and use integrated secure file transfert when needed. There are many connectors available ( servicenow. salesforce... ).

US Dollar

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. 


Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed.


Gist facilitates integration with various third-party applications such as Zapier, WooCommerce, Stripe, Google Calendar and more. The solution is available for free and on monthly subscriptions. Support is extended via documentation, email and other online measures.



LongDescription

Workflow Configuration

Automated Routing

Multi-Channel Communication

Social Media Integration

Email Management

Ticket Management

Knowledge Base Management

Real-Time Chat

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Full Text Search

Web browser (OS agnostic)

Pricing for the Support package is $9/mo per user. Our Growth suite is $24

24/7 (Live Rep)

Self-Employed

2-10

11-50

Gist

Live Online

Webinars

Documentation

LogMeIn Rescue by GoTo is a cloud-based remote support tool that helps organizations provide technical support to their customers. The product caters to businesses of all sizes. Key features include remote support, mobile support, video support, security, integration and API, administration, reporting, customization and branding.


The remote support feature helps users reboot and reconnect during troubleshooting, even if the devices are unattended. Troubleshooting performance can be monitored through remote diagnostics, which show a summary of all processes and services.


The video support feature enables users to perform virtual walkthroughs. The system integrates with services such as ServiceNow and Salesforce to facilitate customer engagement and track help requests.



Surveys & Feedback

Softphone

Meeting Management

Real Time Screen Sharing

Screen Capture

Session Recording

Video Chat

Contract/License Management

Change Management

Electronic Signature

IVR/Voice Recognition

Automatic Call Distribution

Project Management

Blended Call Center

Call Recording

Call Logging

Screen Recording

Collaboration Tools

Targeted/Locked Screen Sharing

File Transfer

Problem Management

Self Service Portal

Screen Sharing

Unattended Access

Inbound Call Center

Annotations

Diagnostic Tools

Configuration Management

Queue Management

Desktop/Browser Sharing

Mobile Screen Sharing

Predictive Dialer

Video Support

Asset Tracking

File Sharing

Activity Dashboard

Computer Telephony Integration

Screen Mirroring

Chat/Messaging

Availability Management

Presenter Control Management

Real-time Consumer-facing Chat

Time Zone Tracking

Audit Management

Remote Access/Control

Employee Activity Monitoring

Video Conferencing

Incident Management

Remote Support

Session Transfer

Third-Party Integrations

Multi-Participant Screen Sharing

Task Management

Release Management

Live Chat

Campaign Management

For MSPs

Access Controls/Permissions

GoTo Rescue Yearly: $1,299.00	
GoTo Rescue Monthly: $108.25
Add support for Smartphone devices: $450.00

Gist vs LogMeIn Rescue

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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