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Spiceworks

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Ratings & Reviews

Overall Rating

4.77 / 5 (101)

4.37 / 5 (473)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 20, 2020

February 12, 2020

Pros/Cons

  • Pros

  • Love the chat feature. Everything works well, notifications are reliable, works great!

  • I like this product. Very easy to install and configure. The team is also pleased with the interface and management. Cool new features: - Live View - Message Sneak Peak - AutoCapture

  • Cons

  • Most things are good... only thing is the branding on the scheduling widget i'm sure will be rectified soon

  • The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

  • Pros

  • This is a great helpdesk product for free! I tried other free solutions but none were as complete as this. I highly recommend to all those on a budget

  • Feature Set is amazing - there are plugins to do things if you want to do more than is built in but the built in is plent for us. Price is right (free) and it works amazingly well!

  • Cons

  • There isn't a lot of features, and while the plug-ins work very well and there are many of them, there aren't any being made recently.

  • It was a little difficult to navigate through the program but once you get used to it you will be fine.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

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Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots