Gist vs SysAid

RATING:

4.7

(148)

Gist has 148 reviews and a rating of 4.71 / 5 stars vs SysAid which has 440 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (148)
4.5 (440)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 12, 2023
March 12, 2024
Pros/Cons
  • Pros

  • There are a ton of great features. I really like how I'm able to integrate directly into my website.
  • Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it.
  • Cons

  • Whist the phone vibrates, without a sound some chats, are missed.
  • I do feel that th level of the translation to Swedish is a bit low. It could have been done in a more profesional way, some of the content is badly translated.
Read all user reviews
  • Pros

  • With SysAid, we like the AD integration, Asset Inventory and cost.
  • Superior, Best, easy to use, the better, like no other.
  • Cons

  • The main disadvantage is the insane price, because of which the product is simply not available to small teams.
  • But the problem comes when get tons of unneeded email. For example, I will close out a ticket (and get a message that the ticket is closed).
Read all user reviews
Pricing Range
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$
$
$
$
$
$
$
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$
Product Demo
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2022

FrontRunners

2024

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9 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos