--- title: "Giva Software Reviews, Demo & Pricing - 2026" description: "Review of Giva Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/giva-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Medical Practice Management Software](https://www.softwareadvice.com/medical/practice-management-software-comparison/) / Giva Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/giva-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/giva-profile/alternatives/) # Giva Review From $69-$89/month Free trial 2 plans Wondering if Giva is right for your practice? Our Medical Practice Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Giva 4.9 [(57)](https://www.softwareadvice.com/crm/giva-profile/reviews/) Pricing Starting at $69.00 per user per month ### About Giva Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releas... es every 3 weeks using Agile software development. Pricing is per technician. Do you work for Giva? [Manage this product listing](https://www.g2.com/products/giva/claim_requests/new?auto=true) Wondering if Giva is right for your practice? Our Medical Practice Management Software selection experts can help you in 15 minutes or less. ## Giva User Interface ## Popular Giva Alternatives Main Product Giva 4.9 [(57)](https://www.softwareadvice.com/crm/giva-profile/reviews/) Ratings Breakdown - 4.89Ease of use - 4.82Value for money - 4.86Customer support - 4.51Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(19024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price ## Giva Pricing and Plans Giva has two plans. Professional is $69.00/user/mo billed monthly. Enterprise is $89.00/user/mo billed monthly. Free trial Professional $69.00 per user, per month Billed annually Professional plan includes: - 3 Service Desks and 3 Email Inboxes for Converting Emails Into Tickets - Up to 1500 End Users or Customers - Unlimited Storage - Unlimited usage of AI Copilot - Unlimited routine technical support - Unlimited set-up assistance with product experts - HIPAA & HITECH compliance - Advanced data center security for healthcare, banking, legal, & governments or any nonregulated industry - SSAE 18 SCO 2 Type 2, GDPR (EU), PIPEDA (Canada) & SOX compliance - Cyber Liability insurance policy Enterprise $89.00 per user, per month Billed annually Enterprise plan includes: - Unlimited service desks - Unlimited email inboxes for converting emails into service requests - Concurrent & Floating License Tokens available to reduce cost for less active agents and senior personnel. - Unlimited Storage - Unlimited usage of AI Copilot - Unlimited routine technical support - Unlimited set-up assistance with product experts - HIPAA & HITECH compliance - Advanced data center security for healthcare, banking, legal, & governments or any nonregulated industry - SSAE 18 SCO 2 Type 2, GDPR (EU), PIPEDA (Canada) & SOX compliance - Cyber Liability insurance policy Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### How does Giva pricing compare to alternatives? Giva's starting price is $69.00/user/month. Explore how its pricing and plan options compare with top alternatives below. | Product | Starting price | Free trial | Free version | Value for Money | | --- | --- | --- | --- | --- | | Giva4.9[(57)](https://www.softwareadvice.com/crm/giva-profile/reviews/) | $69.00 /user/mo | Available | Not available | 4.8 | | [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) | $25.00 /user/mo | Available | Not available | 4.0 | | [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) | $55.00 /user/mo | Available | Not available | 4.2 | | [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) | $25.00 /user/mo | Available | Not available | 4.5 | | [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) | $15.00 /user | Available | Not available | 4.6 | Giva4.9[(57)](https://www.softwareadvice.com/crm/giva-profile/reviews/) * * * Starting price $69.00 /user/mo Free trial Available Free version Not available Value For Money 4.8 - [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/)4.4[(19,024)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.0 - [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)4.4[(4,116)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) * * * Starting price $55.00 /user/mo Free trial Available Free version Not available Value For Money 4.2 - [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/)4.6[(1,729)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) * * * Starting price $25.00 /user/mo Free trial Available Free version Not available Value For Money 4.5 - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)4.7[(1,788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) * * * Starting price $15.00 /user Free trial Available Free version Not available Value For Money 4.6 ## Giva Features - Popular features found in Medical Practice Management Appointment Management Charting Claims Management EMR/EHR E-Prescribing HIPAA Compliant Medical Billing Patient Intake Patient Portal Patient Scheduling Physician Scheduling - More features of Giva Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI Summarization Alerts/Escalation Alerts/Notifications API Approval Workflow Asset Lifecycle Management Assignment Management Audit Trail Automated Responses Automated Routing Autoresponders Call Center Management Catalog Management Change Management Change Planning Change Tracking Chatbot Chat/Messaging Collaboration Tools Commenting/Notes Compliance Management Configurable Workflow Configuration Management Contact Database Content Library Conversation Intelligence CRM Customer Database Customer Portal Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Data Security Decision Making Document Management Document Storage Drag & Drop Drag & Drop Editor Email Alerts Email Management Email Templates Event Logs Feedback Management Full Text Search Generative AI Help Desk Management Inbox Management Incident Management Interaction Tracking Issue Auditing Issue Management Issue Scheduling Issue Tracking IT Asset Management Key Performance Indicators Knowledge Base Management Knowledge Management Learning Management Live Chat Macros/Templated Responses Mobile Access Mobile Alerts Mobile App Monitoring Multi-Channel Communication Multi-Language Multiple Data Sources Performance Metrics Personalization Pre-built Templates Predictive Analytics Prioritization Problem Management Projections Project Management Queue Management Real-Time Chat Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Issues Release Management Reporting/Analytics Reporting & Statistics Rich Text Editor Role-Based Permissions Rules-Based Workflow Search Secure Data Storage Self Service Portal Service Catalog Service Level Agreement (SLA) Management Service Reporting Single Sign On Social Media Integration SSL Security Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Automation Task Management Task Progress Tracking Templates Text Editing Third-Party Integrations Ticket Management Training Management Web Notifications Website Integration Widgets Workflow Automation Workflow Management WYSIWYG Editor ## Giva Integrations Azure AI Search Integration rated undefined from -1 review ## Giva User Reviews ## Giva customer ratings - Overall rating: 4.9/5 - Total reviews: 57 ### Rating distribution - 5 stars: 52 reviews (91%) - 4 stars: 5 reviews (9%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.8/5 - Customer support: 4.9/5 - Functionality: 4.5/5 --- ### Longtime Giva User - Overall rating: 5/5 - Reviewer: william L. - Industry: Law Practice - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered After decades of daily use, I can honestly say that Giva has played a big role in helping our helpdesk deliver consistent, quality support to our firm. It’s a platform—and a team—that I truly trust and recommend. Working with [sensitive content hidden] and his team has always been a great experience. They genuinely care about their customers and are always quick to respond when we have questions or suggestions. That kind of responsiveness and personal attention is rare, and it speaks volumes about their commitment to long-term partnerships. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I appreciate most about Giva is its stability, simplicity, and ease of use. It allows my team to stay organized, track issues efficiently, and maintain our high level of customer service. Over the years, we’ve seen Giva evolve to stay current with changing technology needs while still keeping the interface clean and intuitive. #### Cons The reporting tools in Giva are solid, but I’d love to see expanded analytics or more customizable reports. --- ### GIVA is GREAT! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered GIVA is a useful tool that enables request tracking, reporting, and efficient process flow across our large organization (5K plus employees). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stands out most with GIVA is the centralized location that all request come through, that we can quickly route to the various departments and track their performance and turn-around-times. #### Cons There really are no dislikes when it comes to GIVA! There are monthly updates on new features and our account rep is always available if needed. --- ### Since 2017 Giva Supports Our Complex CS Workflow w/ Best Reporting & Copilot - Overall rating: 5/5 - Reviewer: Kristin W. - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We’ve been using Giva since 2017 and our organization continues to rely on this robust service desk platform for managing our complex customer service/support needs. As a healthcare billing clearinghouse serving the many different industries, we require a HIPAA-compliant solution that can handle sensitive medical data while maintaining operational efficiency. The platform's HIPAA compliance features are essential for our healthcare operations, ensuring all sensitive patient information remains secure throughout the support process. Giva's customizable dashboards and real-time reporting have dramatically improved our visibility into critical issues, enabling faster resolution times and higher first-contact resolution rates. The 24/7 USA-based technical support has been consistently responsive, typically addressing our queries within an hour. After almost a decade of partnership, we confidently recommend Giva to other healthcare organizations seeking a scalable, secure, and user-friendly service desk solution that grows with your business needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Giva has proven invaluable for supporting our diverse technology product ecosystem, which includes over a dozen different software products ranging from our BankingQ product to our Prior Authorization platform. Giva’s intuitive ticket management system allows our team to efficiently track and resolve customer issues across multiple healthcare applications while serving more than 200 employees. What particularly impresses us is Giva's staff performance reporting capabilities, which provide actionable insights into our team's productivity and response times without penalizing staff for factors beyond their control. We intend to build out our knowledge base to leverage Giva’s powerful AI Copilot that is included as standard and it’s private and covered under our BAA. #### Cons The new releases are very rapid and we have to read the release notes every 3 weeks, but no reconfiguration necessary. Not a serious complaint/we are pleased using Giva since 2017. Our customers are very happy...Giva helps us every day meet the high demands of a healthcare/HIPAA environment. --- ### Great Business Partners - Overall rating: 5/5 - Reviewer: Diane A. - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Excellent! Team is very helpful and responsive to questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros “Giva's integration with OpenAI, aptly named "Giva Copilot," is helping the IT Service Desk and about 500 IT staff harness the power of artificial intelligence to enhance the efficiency and effectiveness of our healthcare organization. The integration significantly boosts productivity, allowing Agents and Managers to understand complex tickets more effectively, ultimately leading to increased customer satisfaction. By utilizing Microsoft Azure, Giva Copilot ensures that all customer data remains private and HIPAA compliant, offering a secure AI solution for sensitive environments like ours. Our Managers particularly like Giva Copilot's innovative ticket summary feature which simplifies the understanding of complex issues by generating concise summaries, which include customer sentiment and proposed next steps. The ease of use is evident as anybody can quickly generate these summaries with a simple click on the 'Summarize Ticket' button, making the integration very user-friendly.” #### Cons Not able to move tickets from one Service Desk to another and not able to copy NOR questionnaires. --- ### Bank with Customers in 40 States Loves Giva-Increased Team Productivity 60% - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Banking - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Giva ease of use, quickly getting up and running and reporting are its big differentiators. The reports are really good. Giva really hit the nail on the head by providing reports right out-of-box that my senior leadership ask me for. My monthly presentation is usually about 12 slides based on the information I pull from Giva. It only takes me one hour to prepare, but with other systems it took me up to three hours or more to get the same information. We especially love the “Quick Tickets” feature because we're a fast-growing organization and do a lot of onboarding of new employees. We also configured twenty “Schedule Tasks” which automatically create tickets in the future for server patching, monthly and daily report generation, etc. The asset management module is fantastic because it allows us to track all our assets and they can be linked to tickets. We also use the knowledge base and about 40% of our end users log into the self-help portal. It's very, very easy to use. There are not a lot of buttons that you must click to get things done. So again, very simple to use. We plan to use the change management app soon. The dashboard really helps us increase our productivity and it is easy to customize. The SLA warnings provide a clear, precise overview of what's going on in my organization. Our facilities department is also using Giva in their own service desk to track what they're doing which is very beneficial to the Bank to leverage a single ticketing system. We striv #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Bank of George is a fast-growing Bank in the state of Nevada with customers in more than 40 states nationwide. I've been in the IT industry for over 20 years, so I've used a lot of other IT service desk applications like BMC Track-It!, BMC FootPrints, ServiceNow, CA Unicenter, etc. Giva has many similarities to these other systems. With Giva my team has increased our productivity by 60%. We are resolving issues 40% faster. Our customer satisfaction has increased approximately 30%. Measured on a weekly basis, we close approximately 84% to 94% of new tickets each week up from only 55%. In addition to our internal team, we also have an outsourced Managed Service Provider that uses their own ticketing system. Using Giva, we have a four to one ticket ratio as compared to our MSP. This means that my team gets 75% more work done so we’re adding a lot of value to the Bank. BMC Footprints from an Administrative standpoint is more cumbersome to get around in. Giva Administration has just been phenomenal. It only took me two days to get Giva up and running. From a navigation standpoint, one of my coworkers said that it’s the easiest system she’s ever used. The Giva set-up was very, very easy and now I can go in and add new it #### Cons Nothing now I can think of now. Giva is a 22 year old company so a lot of work has gone into the product. --- ### Love the Giva dashboard! It makes my job so much easier. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Giva is very intuitive and I never get stuck like with other systems I used in the past. Giva is a breath of fresh air! It was easy to set up Giva since it came with the most commonly used defaults and it also had draft severity levels, etc. to allow us to quickly evaluate it. We use the self-service portal to manage 40 vendors and it’s helped us to more efficiently manage 3rd parties. Now we receive well documented cases since we configured Giva to ask different questions for each item in the self-service category menu. This eliminates a ton of back and forth with customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I’ve increased my productivity by 30% using Giva. The KPIs widgets on the dashboard allow me to quickly see where issue are at. It’s a great visual warning system. It helps all of us plan our workload and prioritize with little effort. Giva is very simple to learn and use. We all use the tools offered in Giva to stop “reinventing the wheel” by easily leveraging and reusing information in cases. There are lots of warnings and visuals to make sure we are using the system correctly. #### Cons I love Giva so nothing to write about. --- ### Since 2016 our 100 Agents Distributed Globally Love Giva- It’s a 9 out of 10 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered We are a healthcare organization providing radiology services to our patients all over the USA. We’ve been using Giva’s HIPAA compliant Customer Service software since 2016. I lead the back-office teams which numbers about 100 agents globally and provide support to several hundred thousand patients each month. Giva provides an efficient and user-friendly ticketing system that has significantly improved our productivity. We love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The email-to-ticket conversion functionality has been a game-changer, allowing us to easily track and validate patient requests and get them automatically routed to the right person. These features have streamlined our workflow and reduced duplicate requests, ultimately enhancing our overall efficiency. On overall functionality we rate Giva a 9 out of 10. One of its standout features is macro functionality, which has increased our productivity by approximately 30-40%. These pre-set response templates ensure consistency in our communications and have significantly reduced the number of follow up requests we receive. It not only saves time but also improves the patient’s experience by providing prompt and standardized responses. #### Cons We give Giva a very positive review so we don't have any negative feedback. The Giva SaaS customer service product is a real standout. --- ### Impressed with Giva Dashboard, Friendly Design & Artificial Intelligence (AI) Copilot - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Giva’s friendly design and interface has proven to be a significant upgrade from our previous communication tools like Slack, especially for our businesses which is experiencing growth and increased ticket volumes. Despite being new to dedicated ticketing systems, our teams greatly appreciate Giva's focused approach to mastering the art of ticket management. We find Giva to be a very valuable tool for streamlining operations and improving customer service satisfaction. Our customers are also very happy using Giva! The AI-powered text rewriting and ticket summary features, while not yet widely utilized by us, offers excellent potential for enhancing communication and maintaining a consistent tone across all customer interactions. We are also looking forward to using the Knowledgebase AI Copilot so our teams will start developing knowledge articles. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are a specialized national pharmacy licensed in 45 states providing customized prescriptions to telemedicine, digital health systems and other healthcare organizations. Giva is a tool that we use to provide customer service. Our people and our customers both log into Giva to access a completely secure and HIPAA compliant environment. Giva's customer service ticketing system and knowledgebase has impressed us with its intuitive organization of information, allowing our teams to efficiently navigate through tickets and gain a comprehensive view of their workload. The dashboard's presentation is exceptional, featuring customizable widgets that provide real-time insights into ticket statuses, VIP options, and team performance. Giva's robust reporting capabilities, including various layout options and the ability to easily export data to Excel, enable us to generate detailed analytics and create pivot tables for in-depth analysis. #### Cons We need some enhancements to optimize. Get new releases every 3 weeks so it's coming. --- ### Support 10 Healthcare Entities with Giva-Easy Onboarding & Unique Features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered As a children's mental health agency supporting an electronic health record (EHR) and 10 affiliate organizations, Giva has provided us with a centralized platform to manage all customer tickets efficiently. The ability to track the time spent on tickets, add private notes, and access all customer information from one location has significantly improved our productivity. Furthermore, Giva's reporting features have allowed us to demonstrate our team's productivity to senior management effectively over the last 6 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of Giva's standout features is its customizable dashboard, which allows each team member to tailor their view according to their specific needs. The email notification function has been particularly beneficial for our affiliate organizations, as it keeps them informed about ticket updates without requiring constant login to the Giva system. We've also found the video tutorial library to be an excellent resource for continuous learning and feature exploration. These tools have contributed to a seamless onboarding process, with new users typically becoming proficient with the system within an hour. #### Cons As evident from this review I have no complaints. --- ### Giva is Superior to ServiceNow, Remedy, Freshdesk, Jira, and ZenDesk - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Giva's customizable Dashboard and Reporting features have been particularly beneficial for our HIPAA auditing purposes. The ability to easily create and manage custom forms has allowed us to tailor the system to our specific needs, enhancing our compliance with HIPAA and HITRUST (Health Information Trust Alliance). We appreciate the flexibility to rearrange dashboard elements, providing each team member with a personalized view that focuses on their specific responsibilities. The search functionality and ticket organization make it simple to locate and present relevant information during audits, saving us valuable time and effort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve been using Giva for over five years and it’s to be an invaluable IT service management tool. Giva is a simple, beautiful, intuitive, and aesthetically pleasing design that’s significantly improved our productivity, especially when it comes to onboarding and offboarding processes. We know it must sound odd, calling an IT tool, “beautiful, aesthetically pleasing”, but use Giva for a while and you may come to feel the same. It’s also highly functional. We currently use three independent and uniquely configured service desks for different departments: IT service desk, Human Resources and Auditing. By utilizing Giva's parent-child ticket functionality, we've streamlined our workflows and increased efficiency by approximately 50%. Once we fully update our Giva administration config, we expect this efficiency gain to reach up to 75%, as most custom fields will be auto-filled, requiring minimal manual input. #### Cons We like everything about Giva and don't have any feedback to this question. --- Showing 1 - 10 of 57 Reviews [See All Reviews](https://www.softwareadvice.com/crm/giva-profile/reviews/) ## Giva Popular Comparisons [Salesforce Sales Cloud vs Giva](https://www.softwareadvice.com/compare/2764-Salesforce/vs/61303-giva/)[Zendesk Suite vs Giva](https://www.softwareadvice.com/compare/26892-Zendesk/vs/61303-giva/)[LiveChat vs Giva](https://www.softwareadvice.com/crm/giva-profile/vs/livechat/)[LiveAgent vs Giva](https://www.softwareadvice.com/crm/giva-profile/vs/liveagent/)[Milvus vs Giva](https://www.softwareadvice.com/crm/giva-profile/vs/milvus/)[HelpDesk vs Giva](https://www.softwareadvice.com/crm/giva-profile/vs/helpdesk/)[Tidio vs Giva](https://www.softwareadvice.com/crm/giva-profile/vs/tidio-chat/)[JIRA Service Management vs Giva](https://www.softwareadvice.com/crm/giva-profile/vs/jira-service-management/) [Compare All Alternatives](https://www.softwareadvice.com/crm/giva-profile/alternatives/) ## Other Top Recommended Medical Practice Management Software [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (514) Recently recommended **314** times [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) **4.0** (1392) Recently recommended **245** times [TotalMD](https://www.softwareadvice.com/medical/totalmd-profile/) **4.4** (66) Recently recommended **166** times [Populate](https://www.softwareadvice.com/medical/populate-profile/) **5.0** (1) Recently recommended **120** times Stuck Between Options? 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