Giva is easy to learn and use, very visual, and the dashboard is amazing.

We are very happy with Giva and highly recommend it to our colleagues in healthcare and other security minded and demanding industries.

We can immerse ourselves in the data and quickly see key information and trends. We had some very big issues with onboarding new employees and customers due to our rapid growth.

Awesome homepage dashboard with lots of functions that help us focus and on top. Very nice interface, not cluttered and easy on my eyes.

Low TCO and high ROI on our labor and money invested in Giva. Great Tsunami Ticket to help consolidate issues in a major outage.

In my opinion, it excels when being extensible with a good API to integrate with current business processes and user management.

The technical support is excellent, very responsive and they always provide thoughtful answers.

The ROI generated has been tremendous. Giva has given us operational transparency and allows our teams to better collaborate.

Excellent Dashboards and Reports; Fantastic Customer Service.

We use the Knowledgebase a great deal. It is easy to use and allows us keep a very high first call resolution.

We never heard of Giva before, but we were very impressed when we did a deep dive and thorough 30-day trial.

Giva helps IT deliver excellent customer satisfaction to our users.

We like the multiple independent service desk function and may deploy it to other departments like Customer Service and HR to get the same benefits that we’ve realized in IT.

I don't like change, and when new releases come out (about once per month), I weep a bit while I adjust. However, the releases are all backward-compatible have never caused us a problem.

We compared Giva to KACE 1000 by Quest, Spiceworks, AutoTask and others. Giva’s user interface is considerably more elegant, well designed and easy to look at all day.

When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.

Our IT and Facilities staff and 400 employees are very happy with Giva.

It is super easy to get up and running right “out of the box. There is depth to the configuration options, but it’s presented in a way that’s incremental and easy to understand.

Superb Service Desk for a very large retailer. Excellent dashboard and Reports.

We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met.

There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month.

Well maybe one item but not a major concern of mine. It's the fact they don't have a customer support line.

We looked at many different options and were happy to learn that we could do so much customization with Giva. It’s easy to get actionable information out of Giva; other systems have a lot of friction.

We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.

The HIPAA compliant application is very user friendly which allowed us to quickly roll out the employee self-service portal to 900 people with limited training.

There is so much value in Giva that it was easy to get it approved.

The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.

It is a good, stable, basic help desk software application that is not over-burdened with complex configuration and setup.

There wasn't anything I found that I dislike so far. But it can take some time to figure everything out.

It's easy to install, and the support team is helping. The user interface is nice.

Good solid connections with customers. Feel comfortable to know they have received some information.

Sometimes it's unclear for me how my customers see my messages after they've left the chat. But I should probably look more into this myself.

I can't think of anything that I dislike at this time.

It's been a really good experience so far, so we're excited to continue.

Sometimes it fails to notify on my phone that a user texted.

The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.

From my experience with HelpCrunch I can say that it has been great. It has all the features we've been looking for and most importantly the support team is GREAT.

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I honestly stayed because of the awesome customer service that I received before I was a customer, and after.

I like that it allows me to interact with our customers from my mobile phone through the app and that it has a Slack integration.

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app.

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

Simple to use & integrate, makes customers happy.

HelpCrunch was my choice after a long search, and I am so glad I did. The ease of use is extraordinary, and I am thrilled with the help I have received.

HelpCrunch has a fantastic customer service team. Thumbs up particularly to Constantine, a great guy who is always on hand to assist at anytime.

I've done a research and found out HelpCrunch would be the best fit for us. Their pricing is absolute fair.

I love the ease of use and how organised it is. Using helpcrunch has helped me organise customer inquiries and I can easily navigate and look for conversations with the filter search function.

Ease of use and the ability to support our product and be able to market it using the same platform.

Its simplicity, the way it allows your customers to reach you for help.

I love how seamless and intuitive the product was for setup and use. Any quirk to our process was available as an option to  customize.

It's affordable & the customer service was excellent. I had all my questions answered within 24 hours even though I was only on a free trial version.

The price is great considering the features that it have. The support team is amazing.

It is a shame that you guys just stopped offering the free plan.

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom.

The tool is also easily customizable, which is important when you integrate a chat box on your website or app.

Excellent platform and customer service. The platform is very robust and complete.

Zapier workflow integrations missing, but the team is working on it now.

The Chatbot runs in a few minutes at a awesome price performance.

US Dollar

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. 


Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. 


Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.



LongDescription

Support Ticket Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Change Management

Project Management

Approval Process Control

Communication Management

Customer Database

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Problem Management

Self Service Portal

Help Desk Management

Audit Trail

Dashboard Creation

Compliance Management

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Workflow Management

Email Management

Website Integration

Ticket Management

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Customizable Forms

Incident Management

Approval Workflow

Drag & Drop

Issue Auditing

Third-Party Integrations

Task Management

Release Management

Live Chat

Document Management

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Team: $29/month 
Business: $39/month 
Professional: $69/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Giva

In Person

Live Online

Webinars

Documentation

Videos

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.


Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.


Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.


The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.


Pricing is tiered, based on the number of agents and emails.

Cataloging/Categorization

Email Alerts

Transfers/Routing

Customer Segmentation

Customer Service Analytics

Knowledge Management

Offline Form

Full Text Search

Data Import/Export

File Transfer

Email Templates

Content Management

Mobile Access

Proactive Chat

Transcripts/Chat History

Performance Metrics

Text Editing

Social Media Integration

Event Triggered Actions

File Sharing

Network Monitoring

Decision Support

Website Visitor Tracking

Geotargeting

Real-time Consumer-facing Chat

Multi-Language

Feedback Management

Appointment Management

Auto-Responders

Customer History

Tagging

Canned Responses

Virtual Assistant

Search/Filter

Contact Management

Lead Management

Chatbot

For Startups

Try HelpCrunch for Free for 14 days. Visit helpcrunch.com/pricing.html to get more details or a custom quote.

Giva vs HelpCrunch

User Ratings & Reviews

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Product Demo & Screenshots

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