Giva is easy to learn and use, very visual, and the dashboard is amazing.

We are very happy with Giva and highly recommend it to our colleagues in healthcare and other security minded and demanding industries.

We can immerse ourselves in the data and quickly see key information and trends. We had some very big issues with onboarding new employees and customers due to our rapid growth.

Awesome homepage dashboard with lots of functions that help us focus and on top. Very nice interface, not cluttered and easy on my eyes.

Low TCO and high ROI on our labor and money invested in Giva. Great Tsunami Ticket to help consolidate issues in a major outage.

In my opinion, it excels when being extensible with a good API to integrate with current business processes and user management.

The technical support is excellent, very responsive and they always provide thoughtful answers.

The ROI generated has been tremendous. Giva has given us operational transparency and allows our teams to better collaborate.

Excellent Dashboards and Reports; Fantastic Customer Service.

We use the Knowledgebase a great deal. It is easy to use and allows us keep a very high first call resolution.

We never heard of Giva before, but we were very impressed when we did a deep dive and thorough 30-day trial.

Giva helps IT deliver excellent customer satisfaction to our users.

We like the multiple independent service desk function and may deploy it to other departments like Customer Service and HR to get the same benefits that we’ve realized in IT.

I don't like change, and when new releases come out (about once per month), I weep a bit while I adjust. However, the releases are all backward-compatible have never caused us a problem.

We compared Giva to KACE 1000 by Quest, Spiceworks, AutoTask and others. Giva’s user interface is considerably more elegant, well designed and easy to look at all day.

When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.

Our IT and Facilities staff and 400 employees are very happy with Giva.

It is super easy to get up and running right “out of the box. There is depth to the configuration options, but it’s presented in a way that’s incremental and easy to understand.

Superb Service Desk for a very large retailer. Excellent dashboard and Reports.

We worked together on the AD integration and found the support team quite helpful and eager to ensure our needs were met.

There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month.

Well maybe one item but not a major concern of mine. It's the fact they don't have a customer support line.

We looked at many different options and were happy to learn that we could do so much customization with Giva. It’s easy to get actionable information out of Giva; other systems have a lot of friction.

We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.

The HIPAA compliant application is very user friendly which allowed us to quickly roll out the employee self-service portal to 900 people with limited training.

There is so much value in Giva that it was easy to get it approved.

The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.

It is a good, stable, basic help desk software application that is not over-burdened with complex configuration and setup.

My only major complain is that the desktop version is very limited in capabilities. Constantly being online for the full product is not always an option.

Superb CRM tool for our Boutique Recruitment Consultancy, recommended to many already.

Highrise is economical and provides many good features. The program allows for ease in putting in contacts and notes.

Also ,a surprisingly complete version on mobile,which helps you make dynamic changes in real time. It is reasonably priced and easy to work it.

I like that with it you can prioritize files. The Customer Service is always quick to respond and resolve issues.

This is/was a terrific starter CRM. It even supports autosave so you don't lose notes.

Lack of updates and financial tracking. Disappointed that they are not continuing.

I appreciate how inclusive the free trial is. It does a really good job at showing you the ropes and is the main reason for me to upgrade.

It's really easy to setup and maneuver. When our business just started out, it was perfect - not complex, really simple.

Great way to track relationships and contacts.

There were no levels of permissions for our users. This meant that everyone had the capability to change or edit items accidentally.

On the rare instance I do have a question or a suggestion for improvement, the customer service is responsive, helpful, and friendly.

I would recommend this CRM for its ease of use. There were not many intricate features.

You just set it up and are good to go with using it.

It also integrates your template emails ,which is amazingly useful when planning your campaigns.

I find it somewhat difficult when I forget someone name and there's no company association, it can take some time to look through all the Bob's in the database.

Great Price and Great functionality - Hard to Navigate at first.

It used to interface with gmail but has now stopped that and will no longer receive upgrades, which is a shame.

Countless controls and functions and sections and definitions and miserable standard of support meant it was shelved within a few months.

HighRise helps me be more organized with storing essential customer data ,which makes me more efficient at work.

It works, the team do great work, features trickle in, you provide great support, easy to use, easy to share with other people.

High rise is extremely straightforward, clean, and user friendly. The tasks are extremely easy to manage and team leaders get great insight into what everyone is working on.

Easy to use and integrate with email and multiple users. A great place to keep all info on your clients.

I love the many options you get when you use the software, The emailing system could be better, but honestly it gets the job done for the price. You can save templates and store databases as well.

We love Highrise because of its user friendliness, the many features in the meantime (and this is increasing ever more!). Great support team to, very much on the ball.

US Dollar

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. 


Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. 


Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.



LongDescription

Support Ticket Management

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

IT Asset Management

Real-Time Monitoring

Workflow Configuration

Change Management

Project Management

Approval Process Control

Communication Management

Customer Database

Change Planning

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Template Management

Problem Management

Self Service Portal

Help Desk Management

Audit Trail

Dashboard Creation

Compliance Management

Service Catalog

Training Management

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Workflow Management

Email Management

Website Integration

Ticket Management

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Change Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Remote Access/Control

Customizable Forms

Incident Management

Approval Workflow

Drag & Drop

Issue Auditing

Third-Party Integrations

Task Management

Release Management

Live Chat

Document Management

Windows XP

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Team: $29/month 
Business: $39/month 
Professional: $69/month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Giva

In Person

Live Online

Webinars

Documentation

Videos

Highrise is a CRM solution for small businesses with contact and task management functionality. The software allows users to track communication with clients so that teams can view the status of deals and relationships. Contacts can be imported into Highrise from Outlook, Gmail, and Excel and tagged so that they can be organized, filtered, and searched. Users can also add notes and comments to contact details and utilize custom data fields for people and companies.


Highrise task management functionality lets users create tasks, view tasks by company, contact or project, and add reminders to projects. Users can also share address books, store important emails, attach documents to projects and control the privacy settings.


Highrise provides a feature called "Good Morning," which is a virtual personal assistant that helps users organize and respond to incoming activity that needs attention. The software connects to MailChimp so that users can target and send email marketing campaigns to contacts. The software also integrates with other third party tools via API.



Internal Chat Integration

Sales Pipeline Management

Referral Tracking

Pipeline Management

Data Import/Export

Customer Support

Subscriber Management

Contact Management

Lead Management

Email Marketing

List Management

Performance Metrics

Territory Management

Shared Contacts

Lead Segmentation

Source Tracking

CAN SPAM Compliance

Segmentation

WYSIWYG Editor

Lead Nurturing

Lead Qualification

Quotes/Estimates

Campaign Management

Prospecting Tools

Search/Filter

Highrise Basic:  $24/month
Up to 6 users
5,000 contacts
10 deals
5GB storage

Highrise Plus: $49/month
Up to 15 users
20,000 contacts
Unlimited deals
15GB storage

Highrise Premium: $99/month
Up to 40 users
30,000 contacts
Unlimited deals
30GB storage

Highrise Max: $149/month
Unlimited users
50,000 contacts
Unlimited deals
75GB storage

Giva vs Highrise

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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