Giva

Zoho Desk

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Ratings & Reviews

Overall Rating

4.89 / 5 (18)

4.50 / 5 (1,604)

Ease-of-Use

5.0 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

May 5, 2020

June 1, 2020

Pros/Cons

  • Pros

  • It is Mobile friendly. Works on iPhone and android. It is Web based. I can login anywhere from my browser and process the ticket. Easy to use and fast.

  • It is simple! You log in and boom you are up and running. GIVA is direct and succinct. That's all for now...

  • Cons

  • scrolling to enter data. from field to field (this is only happens when you enter lots of data that you will really need to scroll down to go to another field. )

  • It was very easy to get up and running on Giva and many other products were so more difficult. So, no "Cons" for GIva.

  • Pros

  • It's really easy to use and with a great price.

  • This software is very easy to use. The new format released looks nice and handles our support needs in a very seamless manner.

  • Cons

  • Initially, UI was confusing. Gets a little time for initial setup. Once the setup is done, it becomes easy to use.

  • With the simplicity of Zoho Desk came a lack of more advanced tools. Otherwise, no complaints.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots