Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.

Great to manage issues with customers. Can check status easy for client and for me.

The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.

A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.

From there we expanded the possibility of using the solution to other municipal public administration agencies that needed a solution for the systematization of Call and IT Asset Management.

All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.

I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.

Manage your requests, problems, incidents and projects from a Global platform.

GLPI easy to use and very capable for a single or multiple organizations.

There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.

The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.

All the assets are once updated into the system, It has helped to track assets in and out.

Very extensive functional modules, regular system updates, good product support. Intuitive system operation.

I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.

They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.

Integrates well with RSS feeds for real time updates.

The truth that has allowed me to optimize operating costs since with the free version I can have breadth when managing the entire area of ​​network operations and administration of IT services.

For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.

I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.

The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.

The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.

Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

Euro

GLPI is an IT Service Management software based on open source technologies. It is a great solution for helpdesk, project, financial, assets and user management thanks to core features and numerous plugins. GLPI is recommended for companies of any size, and offers both on-premises and cloud (SaaS) solutions.

LongDescription

Support Ticket Management

User Management

Customizable Reports

Access Controls/Permissions

Contract/License Management

Change Management

Customizable Fields

Data Import/Export

Problem Management

Self Service Portal

Cost Tracking

Dashboard Creation

Inventory Tracking

Maintenance Management

Configuration Management

Support Ticket Tracking

Role-Based Permissions

Asset Tracking

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Data Visualization

Service Level Agreement (SLA) Management

Customizable Branding

Asset Lifecycle Management

Reporting/Analytics

Monitoring

Supplier Management

Customizable Forms

Incident Management

IT Asset Tracking

Third Party Integrations

Task Management

Inventory Management

Email/Help Desk

FAQs/Forum

Knowledge Base

2-10

11-50

51-200

201-500

501-1000

1000+

GLPi

Live Online

Webinars

Documentation

US Dollar

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



Commenting/Notes

Whiteboard

Surveys & Feedback

Personalization

Meeting Management

Presentation Tools

Session Recording

Remote Printing

Video Management

Communication Management

Calendar Management

Collaboration Tools

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

File Sharing

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Prioritization

Troubleshooting

Remote Access/Control

Video Conferencing

Drag & Drop

Session Transfer

Live Chat

Document Management

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

Web browser (OS agnostic)

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


GLPi vs TeamViewer Remote

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Product Demo & Screenshots

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