# Gnatta Software Reviews, Demo & Pricing - 2026 > Review of Gnatta Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/gnatta-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Gnatta Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Gnatta 2026: Benefits, Features & Pricing Wondering if Gnatta is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Gnatta 4.7 [(3)](https://www.softwareadvice.com/help-desk/gnatta-profile/#reviews) Pricing Starting at £49.00 per month ### About Gnatta Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control. Wondering if Gnatta is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Gnatta User Interface ## Popular Gnatta Alternatives Main Product Gnatta 4.7 [(3)](https://www.softwareadvice.com/help-desk/gnatta-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 4.0Functionality Pricing Starting at £49.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price ## Gnatta Pricing and Plans Starting price: £49.00 per month Free Trial Free Version Gnatta AI Agents Pricing available upon request No plan information available Gnatta Core £49.00 per user, per month No plan information available Gnatta Plus £89.00 per user, per month No plan information available Gnatta Ultimate £129.00 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Gnatta Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Gnatta Activity Tracking Agent Interface Alerts/Notifications API Automated Responses Autoresponders Batch Communications Call Center Management Call Disposition Call Logging Call Monitoring Call Recording Call Reporting Call Routing Call Tracking Call Transfer Canned Responses Chatbot Chat/Messaging Communication Management CRM Customer Communication Customer Database Customer Engagement Customer Experience Management Customer History Customizable Branding Customizable Reports Dashboard Data Import/Export Email Management Engagement Tracking Feedback Management Inbox Management Interaction Tracking IVR Key Performance Indicators Knowledge Base Management Knowledge Management Live Chat Monitoring Multi-Channel Data Collection Multi-Language Offline Form On-Demand Communications Performance Metrics Personalization Queue Management Real-Time Analytics Real-Time Chat Real-Time Data Real-Time Monitoring Real-Time Reporting Reporting & Statistics Search/Filter Sentiment Analysis Single Sign On Social Media Integration Support Ticket Management Survey/Poll Management Surveys & Feedback Template Management Third-Party Integrations Ticket Management Transcripts/Chat History Transfers/Routing Trend Analysis Widgets Workflow Automation Workforce Management ## Gnatta Integrations Shopify Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Recurly Integration rated undefined from -1 review See all 14 integrations ## Gnatta User Reviews Overall Rating 4.7 Ratings Breakdown 5 67% 4 33% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 5.0 Functionality 4.0 Have you used Gnatta and would like to share your experience with others? FA Fiona A. Verified reviewer Food & Beverages 11-50 employees Used daily for less than 2 years Review source Reviewed October 2020 Data Rich- Superb Support 4 Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both. Cons: It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines) Reasons for switching to Gnatta Zendesk was costly for function that it should automatically include. The integrations were always clunky and you end up paying a fortune for something that you can get with Gnatta (with better user experience for the agent) Read More MB Martin B. Used unspecified for unspecified Review source Reviewed July 2015 Great software to combine social and non social customer service 5 We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback. Their support guys are great and I understand they are adding multiple language support soon? Give them a try - very good indeed. Ratings Breakdown 5 Ease of use 5 Customer support Vendor Response Thanks for the response Martin! Replied July 2015 Read More TJ Tom J. Used unspecified for unspecified Review source Reviewed July 2015 Everything I need 5 Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media). Ratings Breakdown 5 Ease of use 5 Customer support Vendor Response Thanks Tom! Replied July 2015 Read More Showing 1 - 3 of 3 Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **12** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Gnatta with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice