Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

I like the ease of use of the product. It is easy to guide end users to get connected. The support tool works great and I like the mobile remote support tool as well.

The pre installed version of GoTo Resolve does not always work and sometimes I have to start a manual session rather than just click and start a session to the PC I need to connect to.

Provides a tool to support customers remotely and transfer large files directly between users.

File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.

Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.

Ability to transfers files, record sessions, connect more than one end-user, chat option to take notes for the issues and much more

Go to Assist offers a wide variety of feature, First; with unlimited live end-user support- with one click i am able to convert a phone session with a customer into an online support session. Secondly, Session Reporting where i am able to jot down notes during the session, track my time spent, and more importantly record my session and download them for archiving and training purposes. Third, I am able to transfer files securely to my customer's pc and diagnose the issue. Fourth, GoToAssist has a dynamic remote support, where it enables multi-sessions for up to eight customers at a single time, transfer, files and reboot/reconnect if need be. Last but not Least, GoToAssist offers a trail version for users who want to test the software.

The lack of support, There were times when i had questions about the new features or even basic support for GoToAssist but thier customer support isn't sufficient to respond back in time, or it takes time for them to return to my messages via email.

I have been using GoToAssist to provide technical support to my clients mostly and it helps me a lot in resolving all the issues in real time as it's a cloud based remote desktop tool. I was using this tool since 2012 and as of now resolved nearly more than 5000 customer and clients technical issues without any delay. Thanks a lot to this tool as it's always helps me a lot in delivering customer's business on time :)

The Most I like in GoToAssist is: 1. We can easily connect using remote desktop and secure 2. We can Access and Control unattended computers 3. Can Send files using this tool 4. Can Control PC and Apple MAC computers 5. Inbuilt Chat option 6. Real time customer Support

If I can get it for free for a lifetime then there'll be no dislikes about this tool :D

No lag, no bugs, just a great piece of software that looks and feels just like a Windows RDP session. And the setup process is simple for the admin and the user.

Of all of the remote software I've used, including Teamviewer, VNC, and Webbex support, this makes it easiest for the end user to join a session and has the nicest user interface for the supporter. You can either direct the user to a simple URl where they will be asked to enter the session code to join a session or, you can send them the direct Url to your session where they simply install the agent and relax. Nothing much to go wrong in the setup process. The sessions feel just like sitting at the computer and mimic the Windows RDP experience. No lag, no bugs, just a great piece of software.

The price is a bit higher than other solutions and you don't need this if you have a windows environment that is all on the same network or routable via VPN.

I have a good experience with LogMeIn. I think it is one of the best softwares for remote connection

Its capability to seemlessly connect after rebooting the end machine. Also it can collect a lot of info from the console regarding the end machine

It should have a feature to connect to a machine whenever we want. Like a utility that can be installed on a machine then we can connect to the end machine without need of a user to run anything there.

Overall very happy with GoTo Resolve and will continue using it in the near future. Pricing and features included could be communicated out more clearly.

GoTo Resolve is quickly adding features and expanding it's product offering, remote support and remote PowerShell tools work very well.

As an early adopter we have experienced a few bugs which resulted in temporarily dipping back to a previous GoTo product for remote support. Layout changes are also happening very frequently which may become a nuisance.

Go To Resolve is a good remote control tool, simple, easy and does the task. However, trying to manage the licenses in what is a fluid environment is a challenge, we have scenarios such as on going hardware refresh, devices breaking, new devices being rolled out to replace another, making this license process easier would be a huge plus.

The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device. Also, seeing device resources in the Go To Resolve admin portal is useful.

Reporting is limited and a feature which auto cleans up devices, freeing up licenses if they have not been seen for "x" amount of days(to be dictated by the customer).

Quick way to repair systems remotely that are not on the domain (Field techs mostly), it gets the job done in most cases.

IT's fast, can easily share sessions between other technicians to complete a job, and it's reliable on reboot

Lacks some of the logging/advanced features of other remote software, such as log me in rescue which allows you to customize it a bit more.

With this program, I can help install and repair, plus train associates remotely from any desktop. This includes my laptop when I am away from the office, or even my android phone.

Full control over a PC/Thin Client/Server I use this software daily for support on any level where seeing what the associate is describing is important to find a quick resolution. Unattended support setup, allows a computer to be left on at work, where updates or repairs are necessary after hours. I have Unattended support set up on all of our servers, and I do updates and adjustments remotely with ease. Any computer that needs help that is not set up for unattended support may be assisted with the user allowing the browser to install the assist program quickly and easily. I am able to assist associates that are using their own equipment when necessary.

There is a box that pops up when you attempt to use the unassisted support, and many times a user will click no, do not allow by mistake. If you already have the hardware set up for unattended support, why the delay to connect.

The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors, and use the chat while in the session.

When remoting into Macs, the first session doesn't work 50% of the time, it gets stuck connecting. To get around this, I always start a session, end that session, start a 2nd session, and then send that invite to the user. By doing this, I have no issues.

GoToAssist by Citrix is a cloud-based remote support and mobile device support solution. The service is easy to set up, and fast and comfortable to use; anyone with some troubleshooting skills can provide assistance in minutes. It's an excellent solution for companies looking for inexpensive remote IT support.

This software product has a easy to use GUI. It allows to connect to remote devices. It also allows to do screen sharing and remote control the devices. Moreover, it also allows to share or transfer files. It is very intuitive and cloud based application. There is also recording feature included in this product.

It is not a cheap software. It is a subscription based application. It could be difficult for non-computer savvy or normal average users.

Overall, it is a good experience, it works for what it was created, but it has a room for improvement to raise the customer experience and the user experience as well.

It works perfectly for the purpose created, supporting the customers remotely. One of the main things I like is when you restart the customer's computer, this tool let you stay connected when the computer boot up again.

Sometimes the connection is not so stable. This is an app that must be installed in customer's computer and insert password. With other similar tools goes smoother because there are web app options with no passwords whatsover.

All Good Exeperience

Best Tool for remote support, for chat and sending files

We can take remote session with admin upgrade, Chat, share files.

Deployment and easy to use. Can see active users if they are on their computer and easy to connect with users to support them remotely.

easy to deploy. Easy to use. Can see if a user is active before connecting.

The only con I can think of is that users can uninstall the tool. This should have a password to uninstall.

Great program. Would recommend to other companies looking for remote assistance software.

We use GoToAssist everyday for remote support to our branch offices all over the United States. It works great for us. The ability to remote into any machine we need to and control, monitor or install software/updates makes this software a life saver.

Better support for mobile devices. We use a lot of iPads out in the field and would love to be able to remote in and grab information or troubleshoot issues for the non technical sales reps.

I have really enjoyed using GoToAssist and prefer it over other screen-sharing programs. It is critical for me to use this program when I need to confer with coworkers on an issue and also when I need to file transfer during new builds.

I like that this software does everything I need it to and it isn't hard to find the tools I need.

The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect and reconnect to the customer because for some reason logging back into the admin profile goes to a reconnecting screen that never connects. This only happens when switching between profiles.

GoToAssist is a great product for menial tasks. It does what I needed it for, but nothing extra.

I like that this program allows my help desk technicians to use remote capabilities when assisting their caller. This prevents frustration with the caller and allows efficient resolution..

This program tends to have slow connection and can take a while when uploading or transferring files.

Excellent, from the demo to the implementation it has been great. I feel so much stress has been taken form just by being able to manage every user and device without having to put on steel toes and walk to them, or get on a Zoom Call and try to walk someone through my troubleshooting process

It puts everything I need in 1 dashboard. I can monitor, update, scan all from one place. I can quickly login remotely and support employees wherever they are working

That I didn't purchase it sooner, now I walk the warehouse floor for exercise not because I have to run to the back to find out they don't need me or that the issue was something so miniscule it took less that a minute to resolve.

It helped our company to become more efficient when providing technical support to our clients.

This software has everything I need to login and troubleshoot all of my client's computers. It helps us to be way more efficient when providing technical support to clients.

Occasionally the connection is slow and the remote computer doesn't respond as fast as I would like it to.

I am able to help my customer remotely to fix issues rather than them bring the computer to me

I have been using this for over 15 years. I use this daily and am able to help all my customers remotely to fix issues

There is no issue with this software, been using it for years and years, and plan on using it for more years.

Unpolished. Core remote support functionality needs work.

The web interface is better than previous goto assist product, and the user-side prompting is better than before. Remote command line access is very nice. The core loop of "IT sends link, user clicks link, IT has remote access" is very nice.

The remote support feature is slower and laggier than GoToAssist, sometimes to the point where I switch back to the GoToAssist to finish a session. Getting local admin allowed on a remote machine is rough, sometimes it just doesn't work and you've wasted everyone's time. Deployment is rough. No way to automatically place machines in groups with an install flag. AI is not needed, please spend time fixing other issues first.

Sometimes the customer cannot explain correctly the problem or you cannot explain them how do the things, GoToAssist can help you to create a remote connection and fix the computer remotely.

You can have the FULL control of the machine (User must run the software like admin) and you can troubleshoot the machine for BSOD, driver installation, Office Activation, etc You can chat directly with the user using the software you can share the clipboard, useful to share links or commands Easy to connect, just send a link, customer open the link and run the software, done! You are now connected.

User must run the software like admin Sometimes has connection problems

Secure help from different techs from many different programs. It assist with long term learning for me to better run my clinic

Software allows for tech support to remote into my computer or server and address issues over a secure connection. It is only a temporary download, so with that it helps to minimize any security threats. I am able to watch and work with techs this way and even learn how to fix things myself long term

The only thing that can be liked least about this software is that you have to take the extra few minutes to download it each time. That being said it's 100% necessary for security which definitely comes first