# Guru Software Reviews, Demo & Pricing - 2026 > Review of Guru Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/guru-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Guru Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/guru-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/guru-profile/alternatives/) # Guru 2026: Benefits, Features & Pricing Wondering if Guru is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Guru 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Pricing Pricing available upon request ### About Guru Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research directly in the tools you already use. Connect document repositories, chat tools, CRMs, and project systems to make trusted knowledge instantly accessible in Slack, Teams, and your browser. Every answer is cited and inherits existing permissions for compliance and confidence. Guru continuously improves by identifying missing or outdated content, verifying updates once, and propagating the right information everywhere automatically. The result: a single, governed knowledge layer that connects everything your company knows, makes it accessible everywhere, and keeps it accurate—automatically. Wondering if Guru is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Guru User Interface ## Popular Guru Alternatives Main Product Guru 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5283)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3692)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18786)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price ## Guru Pros and Cons We analyzed 639 verified reviews for Guru to find out what actual users really think. Select to learn more Intuitive And User-Friendly Design Guru offers a clean, visually appealing interface that is easy to navigate for all users. Its simple layout and clear organization help new and experienced users quickly access tools and information without confusion. Efficient Keyword And Ai Search Guru's search makes finding information quick and easy, using keywords, tags, filters, and AI-powered queries. The intuitive design lets users locate answers without switching tabs, and integrations expand searchable resources for faster results. Centralized And Editable Knowledge Base Guru keeps all information in one place, making it simple to find, edit, and verify content. Features like favorites, announcements, and version history help users stay updated and access accurate, relevant details across topics. Card Layout And Usability Issues Guru's card system can be difficult to manage, with large cards, clunky navigation, and limited customization. Users report challenges updating, finding, and organizing cards, especially in large collections or when editing existing content. ## Guru Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version AI Source of Truth Platform Pricing available upon request Plan includes: - AI Knowledge Platform - Knowledge Quality & Automation - Enterprise Governance & Security - AI Stack Integration - Audit logs & compliance controls - Advanced governance & permissions - Implementation & Expertise Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Guru Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Guru Activity Dashboard Activity/News Feed Activity Tracking AI Copilot AI/Machine Learning Alerts/Notifications Analytics API Assignment Management Audio/Video Messaging Behavior Tracking Calendar Management Chatbot Chat/Messaging Communication Management Compliance Management Content Library Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Capture and Transfer Decision Support Document Storage Drag & Drop Drag & Drop Editor Email Alerts Employee Activity Monitoring Employee Communities Employee Directory Employee Engagement Employee Onboarding Event Calendar Faceted Search/Filtering Feedback Management File Management File Sharing For Enterprises Full Text Search Fuzzy Search Generative AI Indexing Knowledge Base Management Knowledge Management Live Chat Mass Notifications @mentions Mobile Access Mobile Interface Multi-Channel Communication Multi-Language Multiple Data Sources Natural Language Search Newsletter Management Personalization Pre-built Templates Productivity Tools Progress Tracking Project Management Query Suggestions Read Receipts Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Reminders Remote Access/Control Remote Support Reporting/Analytics Reporting & Statistics Rich Text Editor Scheduled Messaging Search/Filter Secure Data Storage Semantic Search Sentiment Analysis Single Sign On Social Media Integration SSL Security Surveys & Feedback Tagging Task Management Templates Text Analysis Third-Party Integrations To-Do List User Management Visual Notifications Widgets Wiki Workflow Management WYSIWYG Editor ## Guru Integrations Slack Integration rated 4.9 from 52 reviews Okta Integration rated 4.9 from 14 reviews Zendesk Suite Integration rated 5.0 from 12 reviews Freshdesk Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review See all 40 integrations ## Guru User Reviews Overall Rating 4.8 Ratings Breakdown 5 87% 4 12% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.8 Functionality 4.8 ER EVANGELISTA, R. Verified reviewer Retail 5001-10000 employees Used daily for less than 2 years Review source Reviewed March 2026 Excellent Knowledge Base Tool 5 It was perfect its my life saver makes my cases more easier and accurate in just one search all information you need is there. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Guru is more informative tool that we are using to resolve my everyday cases. Its very helpful because all answer is their you just need to familiarize to it. Cons: A lot of information you need to be specific with the information you need in order for you to get the correct answer you need Read More CB Chris B. Verified reviewer Financial Services 1001-5000 employees Used daily for less than 2 years Reviewed January 2025 Guru has been great 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Ease of use, templates, keyword tagging, etc Cons: N/A - but I am required to type at least 40 characters here Reasons for switching to Guru Unsure I was not part of the decision to change Read More JG Jenna G. Verified reviewer Telecommunications 501-1000 employees Used daily for more than 2 years Review source Reviewed January 2026 Goodbye, confusing folders. Hello, Guru. 5 I’ve had a top notched experience with Guru for almost 3 years now! When I first started, I was overwhelmed with all the information I had to learn, but with Guru, everything was easy, without feeling like I was annoying my team lead and co-workers from time to time. It’s super simple to search, and I love that I can see exactly when a piece of info was last updated so I know I'm not looking at an outdated info. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I just started a new role from my company and Guru has been a lifesaver. Instead of bothering my team lead every 3 minutes, I just search on Guru first. It’s really straightforward and honestly feels like having a cheat sheet for work. Cons: Guru will really force you to be organized! You can't just be messy with your files like you can in Google Drive. LOL Read More AV Alyssa V. Verified reviewer Telecommunications 1001-5000 employees Used daily for less than 2 years Reviewed September 2024 My Guru Experience 5 I enjoy reading through Guru and would honestly recommend it to colleagues and workmates. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It helps us get more information regarding the processes in order to deliver high quality service to our clients and process their requests efficiently. And I also like how easy it is to navigate on Guru, by just searching keywords and phrases that will help the case that we are working on. Cons: It's not a dislike but room for improvement I guess, sometimes articles are not showing up when I search for keywords and it has to be the exact article page. Reasons for switching to Guru Because of Guru's focus on knowledge management, its card-based organization, and the ability to verify information made it easier to access and maintain up-to-date content. It felt more intuitive for my team's collaboration needs. Read More NT Natalie T. Verified reviewer Accounting 51-200 employees Used daily for less than 6 months Reviewed January 2025 Thanks Guru! 5 My experience with Guru has been nothing but fantastic. We got it implemented within our Go To Market team recently and its so easy to navigate. I use the Google extension a lot while working. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how easy it is to find relevant information. Also the plug in's slack and google are great and easy to use. Cons: Nothing, it's a great tool for navigating company information. Reasons for switching to Guru Notion was hard to navigate, not user friendly and documents easily got lost. Read More PY Patricia Anne Y. Verified reviewer Telecommunications 501-1000 employees Used daily for more than 2 years Reviewed September 2024 Easy-to-use knowledge base 5 Guru serves as an internal information exchange platform for all team members. Every department has a set of cards to read and use in their collection. Prior to Guru, it was difficult to organize and ensure consistency in knowledge because most knowledge exchange depended on specific persons. It is now simpler. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A platform that enables our team to obtain the information we require and to answer our clients' inquiries, to gain knowledge about our tools and processes, and other types of client communication. Cons: I have no dislikes at all. There are instances where the search bar doesn't display the exact article that I need to process our client's request. Reasons for switching to Guru For upgrade and convenience.We switched from Notion to Guru for a more simplified knowledge management solution that prioritizes accessibility and real-time collaboration. Guru's user-friendly interface and features like full text search and real-time notifications enhance communication and help keep information up-to-date. Its organized classification and focus on integrating knowledge into workflows make it a better fit for our needs, ultimately boosting productivity and ensuring the team has access to the right information. Read More JT Jericho T. Verified reviewer Consumer Services 1001-5000 employees Used daily for less than 2 years Reviewed September 2024 Simple-to-use Knowledge Base 5 We use Guru as a platform for internal knowledge sharing among all team members. Every department has an article of cards to read and utilize in their own collection. Prior to Guru, it was challenging to organize and guarantee consistency in knowledge because most knowledge exchange was dependent on certain individuals. It's simpler now. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other types of client communications. Cons: I have absolutely no major dislikes. Sometimes the search bar is not showing the exact article I need for processing the request of our client.  Reasons for switching to Guru Travelperk team decision and due to platform outdated interface. Read More RG Rafael G. Verified reviewer Banking 1001-5000 employees Used daily for more than 2 years Reviewed September 2024 Really worth 5 Real life saver and every single day it saves a lot of time in comparison to our previous company. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Guru has an intuitive interface, it can separate the knowledge cards into libraries or domains, and separate each section inside a specific matter. Cons: Guru has an amazing search tool, but sometimes it offers me pieces of knowledge that are not fully appropriate. Reasons for switching to Guru Guru is more effective when it comes to make searches and saving time on critical piece of knowledge. Read More GB Graham B. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Reviewed August 2024 Ease of Use 5 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Ease of use across a large number and wide variety of authors and readers. Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable. Integrates well with Slack, keeping information and updates where our team spends most of their time and attention. Cons: It can be overwhelming for authors when a lot of resources need verificition at the same time. Would be nice to automate an optimized schedule. Reasons for switching to Guru More built in features, analysis and capabilities Read More MO Marlon O. Verified reviewer Outsourcing/ Offshoring 1001-5000 employees Used daily for less than 6 months Reviewed September 2024 Guru For Everyone 5 My experience with Guru is refreshing, since the knowledge based I've used in the past is far different. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: VERY user friendly. It's easy to get used to unlike the other system I've tried in the past. Cons: Some cards are quite confusing, but give it a little time and you'll get used to it. Reasons for switching to Guru I switched company and what we use here is Guru, and I like it! Read More Showing 1 - 10 of 639 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) ## Guru Popular Comparisons [Connecteam vs Guru](https://www.softwareadvice.com/hr/connecteam-profile/vs/guru/)[Confluence vs Guru](https://www.softwareadvice.com/project-management/confluence-profile/vs/guru/)[Document360 vs Guru](https://www.softwareadvice.com/crm/document360-profile/vs/guru/)[Salesforce Sales Cloud vs Guru](https://www.softwareadvice.com/compare/2764-Salesforce/vs/103160-guru/)[Helpjuice vs Guru](https://www.softwareadvice.com/help-desk/guru-profile/vs/helpjuice/)[KnowledgeOwl vs Guru](https://www.softwareadvice.com/help-desk/guru-profile/vs/knowledgeowl/)[Elium vs Guru](https://www.softwareadvice.com/collaboration/elium-profile/vs/guru/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/guru-profile/alternatives/) ## Other Top Recommended Knowledge Management Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **16** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **9** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (824) Recently recommended **3** times Stuck Between Options? 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