




Guru collections





Supported Operating System(s):
Web browser (OS agnostic)About Guru
Guru is a knowledge management software that helps businesses capture information across applications, communications, documents and more and store in a centralized repository for future reference. The platform includes a content editor, which allows users to create new documents or import and format files.
Guru enables administrators to organize information using various collections, groups or cards such as customer support, sales, engineering, marketing and operations. Features include data synchronization, commenting, content tracking, search capabilities, browser extension, API access and more. Additionally, the system utilizes artificial intelligence (AI) technology to automatically detect duplicate content and provide real-time suggestions during chats....
Guru collections
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
May 2020
Rob from Plastic Bank
Company Size: 51-200 employees
Industry: Renewables & Environment
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
May 2020
The Company Brain
Guru helps us get new hires up to speed quickly and helps our fast growing organization keep everyone on the same page. Stops interruptions and the frustration of trying to find the right and most recent information. Solves the huge timezone challenges with teams working globally and it is impossible to connect to head office easily.
Pros
There is lots to like in this knowledge management platform. New hires absolutely love being able to find the information then need and trust it once they have found it. 1) Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content 2) Great search function and AI 3) Validation of information so users know what they are reading is current.
Cons
layout tools of the individual cards is a bit weak. It has an export to PDF function that we will never use because you can't create nice looking cards.
November 2019
Anonymous
Company Size: 11-50 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
November 2019
Amazing Business Knowledge App
It really helps me quite my teammates quite educated on what's new in the company and this saves a LOT of of talking or explaining. I'm really glad Guru exists.
Pros
I really like the fact that every knowledge card can be easily organized into boards and the level of permission configuration is so high and reliable. I really dig its design and language too.
Cons
The last update make the whole page a bit slower and the side menu is a bit crammy. The search tool speed was never great either. And the most complicated of all is the card text editor ā when it sticks to a certain format, forget it, you are never going to be able work around unless you delete it all. It's really a pain when you need to edit already existing cards. Oh, the Chrome extension is not really responsive and also quite slow. I ended up removing it and sticking with the site instead.
April 2020
Roman from Piper's Corner
Company Size: 1 employee
Industry: Information Technology and Services
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
April 2020
Guru for Users
so far so good while am still learning how to maximize this platform
Pros
I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks
Cons
the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training
March 2020
Jeremy from Conductor
Company Size: 201-500 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
March 2020
Best Knowledge Management
Overall I'm very happy with my experience with Guru. We use it across our whole organization to keep everyone informed on new feature updates and decks to be accessed - super useful tool!
Pros
This is the first company where I've worked where they have a knowledge management software - I wish I knew about this earlier! The interface is incredibly intuitive and extremely useful.
Cons
The software is only as useful as the content you have inside it. Sometimes there is outdated content in our system although this is no fault to Guru.
September 2018
Jonathan from Axosoft
Company Size: 11-50 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2018
Saves time for support, sales, and onboarding
I was introduced to Guru at the Elevate Summit conference, and my team has enjoyed it ever since. Our sales and support team rely on it heavily for saved responses to common issues and questions, and for communicating existing issues or procedures. We also use it for "tribal knowledge" which has made it much easier to onboard new hires. Overall, this tool has saved my team time and nurtured communication between ourselves and with our own selves from the past!
Pros
+ Easy, fast search for information through Chrome browser extension + Integration with Slack makes sharing or creating cards a breeze
Cons
- Verifying cards becomes daunting if you don't regularly groom the knowledge base