Guru

RATING:

4.8

(315)

About Guru

AI-powered enterprise search, intranet, and knowledge base in one. Search for content across all your knowledge sources (Gdrive, Onedrive, Box, Dropbox, Sharepoint) Create, improve, or synthesize verified content and translate it to over 100 languages. Access that information anywhere (Chrome Extension, Slack, Teams, Outlook, Salesforce, Zendesk) and let Guru help you effortlessly improve your knowledge by identifying knowledge gaps, duplicate knowledge, or by connecting folks to experts...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Guru Pricing

Guru is offered across several pricing plans, outlined below. A free trial is available for our paid plans.

Starting price: 

$15.00 per year

Free trial: 

Available

Free version: 

Available

Generative AI-powered search across all your knowledge sources (for ex. GDrive, OneDrive, Box, Dropbox, and Sharepoint)
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Guru Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Guru

1 - 5 of 305 Reviews

John

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2022

the more you put in the more you get out!

User Profile

Sanmeet Singh

Verified reviewer

Telecommunications, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

The Best KMS out there.

AWESOME is the only word I can use to describe the experience with GURU, it could've been perfect if we still had Light users.

PROS

1) Ease of Making knowledge cards2) Users can ask questions for topics where the knowledge isn't available3) Verification of the knowledge cards in a timely manner and on preset intervals.

CONS

The discontinuing of the Light users as we had the perfect use case for these users and now paying a full value for the entire org is not viable.

Reason for choosing Guru

It fit right into our plan of things and how we envisioned Knowledge Management

Wildred

Consumer Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

I love using Guru it makes it easy for me.

I love that Guru is a straightforward app to use, it's effortless to navigate, and you can access it easily.

PROS

- Organization ( every article is very organized and makes sense throughout the reading process) -If you heart an article it automatically will prompt you to save it under your favorites and you can decide whether to add in to a singular folder or with the rest of the favorites articles. -It shows the last time the article was updated, which is a plus when working in customer services to find out when it became effective. -It has asked Guru, which works really well when you remember the name of the article. -the display of the app is user-friendly and makes it easy to understand. -You could add comments to the Guru card r for you to notify the person who posted the article in case it needs updates. - you can share the Guru link easily

CONS

When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should be a feature where it still shows you the name of the article showing it was deleted.

User Profile

Roman

Verified reviewer

Information Technology and Services, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2020

Guru for Users

so far so good while am still learning how to maximize this platform

PROS

I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks

CONS

the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training

Pearl

E-Learning, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

You will never get behind with Guru!

My whole experience with Guru has been excellent. It greatly improved our team's knowledge management and collaboration operations. Guru's user-friendly design and powerful capabilities make it simple to generate, organize, and distribute information effectively.

PROS

What I love about Guru is its ease of use. It's not complicated to navigate and is easy to access which is important for someone who works in Support. I use Guru daily to check on our FAQs especially when I speak with my customers to make sure that I am giving the right information about the product they are inquiring about. It has also helped our whole team to store the SOPs that we can use as a reference when we need to restudy different processes.

CONS

I just hope there's an option to send a notification to your email if you fail to verify a document you created after X days.

Reasons for switching to Guru

It's cheaper and Guru has more functions we can take advantage of compared to Confluence. It is much easier to use and has clearer UX.