About Guru

Guru organizes information and makes it accessible everywhere you work, keeping your teams connected, confident, and engaged. With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Share product information, streamline internal communication, and onboard employees faster than ever with Guru.

Guru lets managers gain insight into content usage, popular topics, adoption rate and trust score via analytics. It supports integration with various third-party applications such as Slack, Zendesk, Dropbox, Google Drive, SharePoint and more. Pricing includes monthly/annual subscriptions and support is extended via phone, ema...


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Supported Operating System(s):

Web browser (OS agnostic)

72 Reviews of Guru

Average User Ratings

Overall

4.61 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(53)

53

4 stars

(22)

22

3 stars

(3)

3

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 72 results

January 2021

User Profile Picture

Nate from Gong.io

Verified Reviewer

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

January 2021

Simple to use, easy to update, and way better than Google Drive

I've talked to our head of enablement and she's a big fan. It's not as powerful as a Seismic or ThoughSpot, but not sure if that's really an apple to apple comparison. If you need a better way to organize sales material, important internal employee info, (i.e. equity FAQs, or ERG information, etc.) than this is much more seamless and easily searchable way for your team. It will save them time vs. going down the rabbit hole in DRive, Dropbox or Box.

Pros

We use Guru from everything to HR, Finance and Sales. The "cards" are easy to set-up, they're time-stamped so you know they're up to date, and you can give a set of people admin access to make updates. For everyone else, they can leave comments and make suggestions so your data stays fresh and can be crowdsourced. I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for. One thing I also like is you can download the card content to PDF< this comes in handy when the content is customer facing, just 1-click and fire it out off in an email or copy the content and paste.

Cons

Like anything, the cards can get a bit out of control, it can be hard to update and integrations are limited. It's still much easier and simpler UI than just creating a bunch of folders in Drive. I personally like it much more than Concur as well.

March 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2021

More engaging than Confluence.

Overall, guru was able to Help share and disperse information to our entire organization. This also reduce the amount of repeat question asking.

Pros

Knowledge alerts. These allowed us to share information with the rest of the organization through guru and kept them updated with products announcements and support questions.

Cons

Set up was a bit labor-intensive but once you put the effort in it pays off and you’re well on your way. The dashboard layout could use some experience changes but for the most part it is intuitive and easy to use.

Reasons for Switching to Guru

We need a day more engaging way to notify internal users. The pricing was also more affordable.

November 2021

Vino from KOHO

Company Size: 201-500 employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2021

Guru - great solve for knowledge gaps!

Pros

I love that you can categorize all the different types of knowledge, which is especially important in an industry such as banking. Knowledge alerts can be sent, information needs to be verified on a set basis to ensure accuracy!

Cons

Sometimes the vast amount of knowledge can be intimidating to find specific knowledge cards.

April 2020

User Profile Picture

Roman from Piper's Corner

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2020

Guru for Users

so far so good while am still learning how to maximize this platform

Pros

I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks

Cons

the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training

August 2021

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2021

High performance, reliable and comprehensive feature set

We switched to Guru haven been impressed with the user interface , ease of organising content and speed. We had previous issues with loading times for searches or easily finding content. Guru has solved these issues and given our company a platform that everyone enjoys using.

Pros

With a few integrations available, we can for example see new articles created in our Helpdesk be automatically available in Guru. The integrations also include Zapier, which we allows a great deal of potential for automating.

Cons

For some elements of card (article) creation, the editor has certain limitations, there is no anchor for text so you can't quickly link from one section in an article to another.

Reasons for Choosing Guru

We switched to Guru haven been impressed with the user interface , ease of organising content and speed. We had previous issues with loading times for searches or easily finding content. Guru solved these issues

Reasons for Switching to Guru

Speed and Reliability