--- title: "Guru Software Reviews, Demo & Pricing - 2026" description: "Review of Guru Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/guru-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / Guru Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/guru-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/guru-profile/alternatives/) # Guru Review Custom quote Free trial 1 plan Wondering if Guru is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Guru 4.8 [(640)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) FrontRunner 2026 Pricing Pricing available upon request ### About Guru Guru is the AI Source of Truth that unifies your company’s data and delivers cited, permission-aware answers, chat, and research directly in the tools you already use. Connect document repositories, chat tools, CRMs, and project systems to make trusted knowledge instantly accessible in Slack, Teams, and your browser. Every answer is cited and inherits existing permissions for compliance and confidence. Guru continuously improves by identifying missing or outdated content, verifying updates once, and propagating the right information everywhere automatically. The result: a single, governed knowledge layer that connects everything your company knows, makes it accessible everywhere, and keeps it accurate—automatically. Wondering if Guru is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## Guru User Interface ## Popular Guru Alternatives Main Product Guru 4.8 [(640)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.76Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5306)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3712)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.28Value for money - 4.28Customer support - 4.37Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(790)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.44Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18803)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price ## Guru Pros and Cons We analyzed 640 verified reviews for Guru to find out what actual users really think. Select to learn more Intuitive And User-Friendly Design Guru offers a clean, visually appealing interface that is easy to navigate for all users. Its simple layout and clear organization help new and experienced users quickly access tools and information without confusion. Efficient Keyword And Ai Search Guru's search makes finding information quick and easy, using keywords, tags, filters, and AI-powered queries. The intuitive design lets users locate answers without switching tabs, and integrations expand searchable resources for faster results. Centralized And Editable Knowledge Base Guru keeps all information in one place, making it simple to find, edit, and verify content. Features like favorites, announcements, and version history help users stay updated and access accurate, relevant details across topics. Card Layout And Usability Issues Guru's card system can be difficult to manage, with large cards, clunky navigation, and limited customization. Users report challenges updating, finding, and organizing cards, especially in large collections or when editing existing content. ## Guru Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version AI Source of Truth Platform Pricing available upon request Plan includes: - AI Knowledge Platform - Knowledge Quality & Automation - Enterprise Governance & Security - AI Stack Integration - Audit logs & compliance controls - Advanced governance & permissions - Implementation & Expertise Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Guru Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of Guru Activity Dashboard Activity/News Feed Activity Tracking Adaptive Learning AI Agent Configuration AI Copilot AI/Machine Learning Alerts/Notifications Analytics API Assignment Management Audio/Video Messaging Autonomous Task Execution Behavior Tracking Calendar Management Chatbot Chat/Messaging Communication Management Compliance Management Content Library Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Capture and Transfer Decision Support Document Storage Drag & Drop Drag & Drop Editor Email Alerts Employee Activity Monitoring Employee Communities Employee Directory Employee Engagement Employee Onboarding Event Calendar Faceted Search/Filtering Feedback Management File Management File Sharing For Enterprises Full Text Search Fuzzy Search Generative AI Indexing Integration into Third Party Applications Knowledge Base Integration Knowledge Base Management Knowledge Management Live Chat Mass Notifications @mentions Mobile Access Mobile Interface Multi-Channel Communication Multi-Language Multiple Data Sources Natural Language Processing Natural Language Search Newsletter Management Personalization Pre-built Templates Productivity Tools Progress Tracking Project Management Query Suggestions Read Receipts Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Reminders Remote Access/Control Remote Support Reporting/Analytics Reporting & Statistics Rich Text Editor Scheduled Messaging Search/Filter Secure Data Storage Security & Compliance Semantic Search Sentiment Analysis Single Sign On Social Media Integration SSL Security Surveys & Feedback Tagging Task Management Templates Text Analysis Third-Party Integrations To-Do List User Management Visual Notifications Widgets Wiki Workflow Automation Workflow Management WYSIWYG Editor ## Guru Integrations Slack Integration rated 4.9 from 52 reviews Okta Integration rated 4.9 from 14 reviews Zendesk Suite Integration rated 5.0 from 12 reviews Freshdesk Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review See all 40 integrations ## Guru User Reviews Overall Rating 4.8 Ratings Breakdown 5 87% 4 12% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.8 Functionality 4.8 ER EVANGELISTA, R. Verified reviewer Retail 5001-10000 employees Used daily for less than 2 years Review source Reviewed March 2026 Excellent Knowledge Base Tool 5 It was perfect its my life saver makes my cases more easier and accurate in just one search all information you need is there. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Guru is more informative tool that we are using to resolve my everyday cases. Its very helpful because all answer is their you just need to familiarize to it. Cons: A lot of information you need to be specific with the information you need in order for you to get the correct answer you need Read More NT Natalie T. Verified reviewer Accounting 51-200 employees Used daily for less than 6 months Reviewed January 2025 Thanks Guru! 5 My experience with Guru has been nothing but fantastic. We got it implemented within our Go To Market team recently and its so easy to navigate. I use the Google extension a lot while working. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how easy it is to find relevant information. Also the plug in's slack and google are great and easy to use. Cons: Nothing, it's a great tool for navigating company information. Reasons for switching to Guru Notion was hard to navigate, not user friendly and documents easily got lost. Read More JG Jenna G. Verified reviewer Telecommunications 501-1000 employees Used daily for more than 2 years Review source Reviewed January 2026 Goodbye, confusing folders. Hello, Guru. 5 I’ve had a top notched experience with Guru for almost 3 years now! When I first started, I was overwhelmed with all the information I had to learn, but with Guru, everything was easy, without feeling like I was annoying my team lead and co-workers from time to time. It’s super simple to search, and I love that I can see exactly when a piece of info was last updated so I know I'm not looking at an outdated info. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I just started a new role from my company and Guru has been a lifesaver. Instead of bothering my team lead every 3 minutes, I just search on Guru first. It’s really straightforward and honestly feels like having a cheat sheet for work. Cons: Guru will really force you to be organized! You can't just be messy with your files like you can in Google Drive. LOL Read More TR Tori R. Verified reviewer Restaurants 501-1000 employees Used daily for more than 2 years Reviewed October 2025 Positive Experience 5 Very positive- especially useful when joining a new organization. The search experience is very functional and makes things easy as well. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: The ability to create pages easily and find cards is very useful. I use Guru very often in my day-to-day. Cons: It would be nice to be able to sort cards by type/category more easily. My organization has had an influx of new cards made and it can be difficult to sift through them. Read More Ricardo V. Verified reviewer Consumer Services 1001-5000 employees Used daily for less than 2 years Reviewed August 2025 GURU, a great tool! 5 Allow for a great database of support/project database, making life easy for the team and collaborators. Ratings Breakdown 5 Ease of use 4 Functionality Pros: Reliable, with lots of possibilities in the documentation creation process, never saw it getting it's service down for any reason. Easy to update and share new information with the team. A incredible source for documentation, as we primarily use it on Support. Cons: The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted. Read More Fernanda M. Verified reviewer Consumer Services 501-1000 employees Used daily for more than 2 years Reviewed July 2025 Employee Guru overview 5 Ratings Breakdown 5 Ease of use 3 Value for money 5 Functionality Pros: AI-driven, context-aware search integrated into tools like Slack, Chrome, Salesforce, and Teams. Instead of relying on keyword matches, it understands the intent and delivers relevant, accurate answers within your workflow. Cons: The limited feature set and user allowance in the free plan make it less viable for larger teams or use cases requiring more advanced functionality Read More KD Kerri D. Verified reviewer Information Technology and Services 11-50 employees Used weekly for less than 2 years Reviewed October 2025 Give Guru a try, you will like it! 5 I've had a great experience with guru and my clients like it too, both internal and external. It saves me time from having to explain myself multiple times or have to create something manually each time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is easy to learn and even easier to begin using! The simplicity of the software and being able to share it in different formats has been very helpful. Friendly user interface. Cons: Nothing really, except that I really can get confused saving the newly created guru in the right space to be found by others. Very minor item. Read More Keri H. Verified reviewer Real Estate 201-500 employees Used daily for less than 2 years Reviewed January 2025 Guru = Gamechanger 5 Unlocking knowledge silos: Before Guru, my team would be nearly blind to the knowledge held by other departments, and we had to message individual people to get answers, often resulting in being redirected to other people before finally finding the right answer. Making reliable information quick and easy to find: Before Guru, my team relied on a clunky knowledge base that was rarely used and even more rarely updated. Because we are a rapidly evolving startup, that made it so difficult to find current, accurate information that it was basically useless and we had to rely on memorizing information, asking others for institutional knowledge, or a "best guess" system. Seamlessly navigating conversations with clients: Because Guru is directly integrated in our daily tools, rapidly pulling up information and sharing it while on a call with a client is seamless and gives the impression that we know everything, which makes us look good! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Guru is intuitive, easy to learn and use, and simple to implement. My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job. Every person on my team uses Guru every single day, and I don't think we could survive without it at this point! It has been fully integrated into our daily tasks. Cons: We have not run into any downsides of the product itself, except for the cost per user. Read More TD Thomas D. Verified reviewer Insurance 51-200 employees Used daily for less than 6 months Review source Reviewed September 2025 Easy and efficient. 5 Guru is state of the art. It is quick and easy to use and makes sharing information within your company very easy. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Guru in very easy to use and takes little to no training. It is very east to share files and links through Guru and it can integrate with many popular CRM programs. Cons: I haven't ran into any issues yet but I will be sure to update my review if we do run into any issues. Read More JR John R. Verified reviewer Health, Wellness and Fitness 51-200 employees Used monthly for less than 2 years Reviewed October 2025 Simple and Straightforward 4 It's pretty good. I don't really have any complaints. It has a clean interface and a simple set of features. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: It's useful for sharing information internally. We use Guru Cards as a secure source of truth for pricing, feature availability, and more. Cons: I want it to be more customizable and interconnected from one card to another. I prefer using Google Sites. Read More Showing 1 - 10 of 640 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) ## Guru Popular Comparisons [Connecteam vs Guru](https://www.softwareadvice.com/hr/connecteam-profile/vs/guru/)[Confluence vs Guru](https://www.softwareadvice.com/project-management/confluence-profile/vs/guru/)[Document360 vs Guru](https://www.softwareadvice.com/crm/document360-profile/vs/guru/)[Salesforce Sales Cloud vs Guru](https://www.softwareadvice.com/compare/2764-Salesforce/vs/103160-guru/)[Helpjuice vs Guru](https://www.softwareadvice.com/help-desk/guru-profile/vs/helpjuice/)[KnowledgeOwl vs Guru](https://www.softwareadvice.com/help-desk/guru-profile/vs/knowledgeowl/)[Elium vs Guru](https://www.softwareadvice.com/collaboration/elium-profile/vs/guru/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/guru-profile/alternatives/) ## Other Top Recommended Knowledge Management Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **9** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (790) Recently recommended **7** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4089) Recently recommended **4** times [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) **4.5** (826) Recently recommended **1** times Stuck Between Options? 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