When used properly, this is a killer app for internal documentation. It's incredibly easy to add, edit, and search for information with this tool. Within our support organization, it saves a toon of time when someone needs process info or how-tos... a quick search with basic keywords almost always gets what you need.

No so far... it's been stable and rock solid for us.

It really helps me quite my teammates quite educated on what's new in the company and this saves a LOT of of talking or explaining. I'm really glad Guru exists.

I really like the fact that every knowledge card can be easily organized into boards and the level of permission configuration is so high and reliable. I really dig its design and language too.

The last update make the whole page a bit slower and the side menu is a bit crammy. The search tool speed was never great either. And the most complicated of all is the card text editor – when it sticks to a certain format, forget it, you are never going to be able work around unless you delete it all. It's really a pain when you need to edit already existing cards. Oh, the Chrome extension is not really responsive and also quite slow. I ended up removing it and sticking with the site instead.

so far so good while am still learning how to maximize this platform

I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks

the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training

Seamless: Guru fit right into our company needs seamlessly. We needed a centralized and organized hub for company and product knowledge and we able to, within a couple weeks, deploy it to everyone in the company. Company-wide Adoption: Everyone in the company uses GURU, from the CEO down to the sales team and support reps. We've reduced white noise and chatter in Slack by creating an easy way to access cross-team knowledge and specific/esoteric knowledge. Chrome Extension: The Chrome Extension cranks up this software to an 11. Having quick info at your fingertips to use on the fly for phone calls is incredibly useful. Ease of Use: Navigation, the UI/UX, the card editor, organization is all incredibly well thought out and put together. I see small improvements are still ongoing, but it all points towards the same goal of increasing product use and adoption. I've yet to be disappointed with feature deployment from GURU.

Too many cooks in the kitchen: One of the things I've already seen in the past few months is what I call "too many cooks in the kitchen" syndrome. GURU allows you to set up product experts and card "verifiers" which allows for someone else in the organization to sign off that the GURU card you created contains accurate information. However, sometimes there are too many competing voices to sign off on that card with different ideas and expectations for what should be inside of that card. We are still creating documentation for what information we want to house inside of GURU cards and it is coming along. This is just one thing to be careful of; who controls the knowledge; who controls access to that knowledge?