The Company Brain

Guru helps us get new hires up to speed quickly and helps our fast growing organization keep everyone on the same page. Stops interruptions and the frustration of trying to find the right and most recent information. Solves the huge timezone challenges with teams working globally and it is impossible to connect to head office easily.

Pros

There is lots to like in this knowledge management platform. New hires absolutely love being able to find the information then need and trust it once they have found it. 1) Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content 2) Great search function and AI 3) Validation of information so users know what they are reading is current.

Cons

layout tools of the individual cards is a bit weak. It has an export to PDF function that we will never use because you can't create nice looking cards.

Amazing Business Knowledge App

It really helps me quite my teammates quite educated on what's new in the company and this saves a LOT of of talking or explaining. I'm really glad Guru exists.

Pros

I really like the fact that every knowledge card can be easily organized into boards and the level of permission configuration is so high and reliable. I really dig its design and language too.

Cons

The last update make the whole page a bit slower and the side menu is a bit crammy. The search tool speed was never great either. And the most complicated of all is the card text editor – when it sticks to a certain format, forget it, you are never going to be able work around unless you delete it all. It's really a pain when you need to edit already existing cards. Oh, the Chrome extension is not really responsive and also quite slow. I ended up removing it and sticking with the site instead.

Guru for Users

so far so good while am still learning how to maximize this platform

Pros

I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks

Cons

the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training

Best Knowledge Management

Overall I'm very happy with my experience with Guru. We use it across our whole organization to keep everyone informed on new feature updates and decks to be accessed - super useful tool!

Pros

This is the first company where I've worked where they have a knowledge management software - I wish I knew about this earlier! The interface is incredibly intuitive and extremely useful.

Cons

The software is only as useful as the content you have inside it. Sometimes there is outdated content in our system although this is no fault to Guru.

Saves time for support, sales, and onboarding

I was introduced to Guru at the Elevate Summit conference, and my team has enjoyed it ever since. Our sales and support team rely on it heavily for saved responses to common issues and questions, and for communicating existing issues or procedures. We also use it for "tribal knowledge" which has made it much easier to onboard new hires. Overall, this tool has saved my team time and nurtured communication between ourselves and with our own selves from the past!

Pros

+ Easy, fast search for information through Chrome browser extension + Integration with Slack makes sharing or creating cards a breeze

Cons

- Verifying cards becomes daunting if you don't regularly groom the knowledge base