--- title: "Guru Software Reviews, Demo & Pricing - 2026" description: "Review of Guru Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/guru-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / Guru Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/help-desk/guru-profile/reviews/)[Alternatives](https://www.softwareadvice.com/help-desk/guru-profile/alternatives/) # Guru Review Custom quote Free trial 1 plan Wondering if Guru is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Guru 4.8 [(640)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) FrontRunner 2026 Pricing Pricing available upon request ### About Guru Guru is a governed knowledge management platform that helps mid-market and enterprise organizations in technology, healthcare, financial services, retail, manufacturing, education, and other industries structure, verify, and distribute company knowledge across teams and AI tools. The software is cloud-based, accessible via a web application, browser extension (Chrome and Edge), Slack, Microsoft Teams, mobile app, and AWS Marketplace. Core features include AI-powered Knowledge Agents that deliver cited, permission-aware answers inside Slack, Teams, and browsers; Auto-Documentation that drafts content from meetings and tickets for expert review; and Quality Automation that handles the majority of content verification without manual effort. Duplicate and Conflict Detection identifies redundant content across connected sources. Proactive Knowledge Delivery surfaces relevant answers before users ask. Guru connects to 100-plus enterprise tools including Salesforce, Zendesk, Confluence, SharePoint, Google Drive, Jira, and GitHub, and can power external AI assistants via its MCP API. Organizations managing compliance across regulated industries benefit from centralized permissions enfor... cement, audit trails, SOC 2 Type II certification, and GDPR and HIPAA crosswalks. Support is available via a knowledge base, with additional options through the vendor's support channels. Wondering if Guru is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. ## Guru User Interface ## Popular Guru Alternatives Main Product Guru 4.8 [(640)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.76Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5309)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3716)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.28Value for money - 4.28Customer support - 4.37Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(794)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18807)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price ## Guru Pros and Cons We analyzed 640 verified reviews for Guru to find out what actual users really think. Select to learn more Intuitive And User-Friendly Design Guru offers a clean, visually appealing interface that is easy to navigate for all users. Its simple layout and clear organization help new and experienced users quickly access tools and information without confusion. Efficient Keyword And Ai Search Guru's search makes finding information quick and easy, using keywords, tags, filters, and AI-powered queries. The intuitive design lets users locate answers without switching tabs, and integrations expand searchable resources for faster results. Centralized And Editable Knowledge Base Guru keeps all information in one place, making it simple to find, edit, and verify content. Features like favorites, announcements, and version history help users stay updated and access accurate, relevant details across topics. Card Layout And Usability Issues Guru's card system can be difficult to manage, with large cards, clunky navigation, and limited customization. Users report challenges updating, finding, and organizing cards, especially in large collections or when editing existing content. ## Guru Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version AI Source of Truth Platform Pricing available upon request Plan includes: - AI Knowledge Platform - Knowledge Quality & Automation - Enterprise Governance & Security - AI Stack Integration - Audit logs & compliance controls - Advanced governance & permissions - Implementation & Expertise Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Guru Features - Popular features found in Knowledge Base Feedback Management Multi-Language Rich Text Editor Self Service Portal - More features of Guru Access Controls/Permissions Activity Dashboard Activity Tracking Adaptive Learning AI Agent Configuration AI Copilot AI/Machine Learning Alerts/Notifications Analytics API Autonomous Task Execution Behavior Tracking Calendar Management Catalog Management Chatbot Collaboration Tools Commenting/Notes Communication Management Compliance Management Content Library Content Management Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Capture and Transfer Data Import/Export Decision Support Discussions/Forums Document Management Document Storage Drag & Drop Drag & Drop Editor Email Alerts Faceted Search/Filtering File Management For Enterprises Full Text Search Fuzzy Search Generative AI Indexing Integration into Third Party Applications Knowledge Base Integration Knowledge Base Management Knowledge Management Live Chat Mobile Interface Multi-Channel Communication Multiple Data Sources Natural Language Processing Natural Language Search Personalization Pre-built Templates Query Suggestions Real-Time Analytics Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Search/Filter Security & Compliance Semantic Search Sentiment Analysis Single Sign On Social Media Integration SSL Security Surveys & Feedback Tagging Task Management Templates Text Analysis Text Editing Third-Party Integrations User Management Widgets Wiki Workflow Automation Workflow Management WYSIWYG Editor ## Guru Integrations Slack Integration rated 4.9 from 52 reviews Okta Integration rated 4.9 from 14 reviews Zendesk Suite Integration rated 5.0 from 12 reviews Microsoft Outlook Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Confluence Integration rated undefined from -1 review See all 14 integrations ## Guru User Reviews ## Guru customer ratings - Overall rating: 4.8/5 - Total reviews: 640 ### Rating distribution - 5 stars: 555 reviews (87%) - 4 stars: 78 reviews (12%) - 3 stars: 3 reviews (0%) - 2 stars: 1 reviews (0%) - 1 star: 3 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.8/5 - Customer support: 4.8/5 - Functionality: 4.8/5 --- ### Excellent Knowledge Base Tool - Overall rating: 5/5 - Reviewer: EVANGELISTA, R. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was perfect its my life saver makes my cases more easier and accurate in just one search all information you need is there. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guru is more informative tool that we are using to resolve my everyday cases. Its very helpful because all answer is their you just need to familiarize to it. #### Cons A lot of information you need to be specific with the information you need in order for you to get the correct answer you need --- ### Thanks Guru! - Overall rating: 5/5 - Reviewer: Natalie T. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with Guru has been nothing but fantastic. We got it implemented within our Go To Market team recently and its so easy to navigate. I use the Google extension a lot while working. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to find relevant information. Also the plug in's slack and google are great and easy to use. #### Cons Nothing, it's a great tool for navigating company information. #### Reasons for switching to Guru Notion was hard to navigate, not user friendly and documents easily got lost. --- ### Goodbye, confusing folders. Hello, Guru. - Overall rating: 5/5 - Reviewer: Jenna G. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I’ve had a top notched experience with Guru for almost 3 years now! When I first started, I was overwhelmed with all the information I had to learn, but with Guru, everything was easy, without feeling like I was annoying my team lead and co-workers from time to time. It’s super simple to search, and I love that I can see exactly when a piece of info was last updated so I know I'm not looking at an outdated info. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I just started a new role from my company and Guru has been a lifesaver. Instead of bothering my team lead every 3 minutes, I just search on Guru first. It’s really straightforward and honestly feels like having a cheat sheet for work. #### Cons Guru will really force you to be organized! You can't just be messy with your files like you can in Google Drive. LOL --- ### GURU, a great tool! - Overall rating: 5/5 - Reviewer: Ricardo V. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Allow for a great database of support/project database, making life easy for the team and collaborators. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Reliable, with lots of possibilities in the documentation creation process, never saw it getting it's service down for any reason. Easy to update and share new information with the team. A incredible source for documentation, as we primarily use it on Support. #### Cons The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted. --- ### Employee Guru overview - Overall rating: 5/5 - Reviewer: Fernanda M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros AI-driven, context-aware search integrated into tools like Slack, Chrome, Salesforce, and Teams. Instead of relying on keyword matches, it understands the intent and delivers relevant, accurate answers within your workflow. #### Cons The limited feature set and user allowance in the free plan make it less viable for larger teams or use cases requiring more advanced functionality --- ### Give Guru a try, you will like it! - Overall rating: 5/5 - Reviewer: Kerri D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with guru and my clients like it too, both internal and external. It saves me time from having to explain myself multiple times or have to create something manually each time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to learn and even easier to begin using! The simplicity of the software and being able to share it in different formats has been very helpful. Friendly user interface. #### Cons Nothing really, except that I really can get confused saving the newly created guru in the right space to be found by others. Very minor item. --- ### Guru = Gamechanger - Overall rating: 5/5 - Reviewer: Keri H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Unlocking knowledge silos: Before Guru, my team would be nearly blind to the knowledge held by other departments, and we had to message individual people to get answers, often resulting in being redirected to other people before finally finding the right answer. Making reliable information quick and easy to find: Before Guru, my team relied on a clunky knowledge base that was rarely used and even more rarely updated. Because we are a rapidly evolving startup, that made it so difficult to find current, accurate information that it was basically useless and we had to rely on memorizing information, asking others for institutional knowledge, or a "best guess" system. Seamlessly navigating conversations with clients: Because Guru is directly integrated in our daily tools, rapidly pulling up information and sharing it while on a call with a client is seamless and gives the impression that we know everything, which makes us look good! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guru is intuitive, easy to learn and use, and simple to implement. My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency exponentially and made us better at our job. Every person on my team uses Guru every single day, and I don't think we could survive without it at this point! It has been fully integrated into our daily tasks. #### Cons We have not run into any downsides of the product itself, except for the cost per user. --- ### Great program for support agents! - Overall rating: 5/5 - Reviewer: Peter J. H. - Verified reviewer: Yes - Industry: Photography - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use Guru daily as part of a growing tech support team at an industry-leading volume photography platform. I am a content creator, custodian, and regular contributor/editor of existing cards on my team as a liaison between customer care and the dedicated knowledge team. I have used it for almost 4 years now and can't see myself using anything else! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Guru makes it easy to maintain an internal knowledge base for a growing tech support team. It's user-friendly and has great support resources to help you and your team save time and maximize agent efficiency. #### Cons My only gripe is a minor one, and not something I'd call a complaint. Guru can have a steep learning curve if you're just starting, as a very feature-rich program. Power users of other knowledge base software should migrate here no issue. However, once you get past that initial hump it's smooth sailing. --- ### Guru - my new best friend! - Overall rating: 5/5 - Reviewer: Candy A. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The Guru experience and the updates are smooth. Its like a google, where all knowledge base related to my work there and its responding according to my preference. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how it respond swiftly on every question I asked. #### Cons The responses provided by Guru is accurate on what I am looking for. --- ### Simple and Straightforward - Overall rating: 4/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's pretty good. I don't really have any complaints. It has a clean interface and a simple set of features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's useful for sharing information internally. We use Guru Cards as a secure source of truth for pricing, feature availability, and more. #### Cons I want it to be more customizable and interconnected from one card to another. I prefer using Google Sites. --- Showing 1 - 10 of 640 Reviews [See All Reviews](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) ## Guru Popular Comparisons [Connecteam vs Guru](https://www.softwareadvice.com/hr/connecteam-profile/vs/guru/)[Confluence vs Guru](https://www.softwareadvice.com/project-management/confluence-profile/vs/guru/)[Document360 vs Guru](https://www.softwareadvice.com/crm/document360-profile/vs/guru/)[Salesforce Sales Cloud vs Guru](https://www.softwareadvice.com/compare/2764-Salesforce/vs/103160-guru/)[Helpjuice vs Guru](https://www.softwareadvice.com/help-desk/guru-profile/vs/helpjuice/)[KnowledgeOwl vs Guru](https://www.softwareadvice.com/help-desk/guru-profile/vs/knowledgeowl/) [Compare All Alternatives](https://www.softwareadvice.com/help-desk/guru-profile/alternatives/) ## Other Top Recommended Knowledge Base Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18807) Recently recommended **60** times [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **44** times [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **32** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **31** times Stuck Between Options? 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