All Guru Reviews

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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

John

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed January 2022

the more you put in the more you get out!

Vasili

Automotive, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Updating teams across channels

PROS

Allows for swift sharing of info across all teams

CONS

nothing comes to mind, it is a useful solution

User Profile

Roman

Verified reviewer

Information Technology and Services, 1 employee

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2020

Guru for Users

so far so good while am still learning how to maximize this platform

PROS

I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks

CONS

the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training

Juihsin

Internet, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2024

Incredibly convenient and user-friendly!

Overall, I have a good experience about Guru

PROS

Easy to use, powerful keywords search function

CONS

Hope the font size of the interface can be adjusted larger

Masego

Consumer Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Review of guru and answers.

My overall experience with Guru "I enjoyed my work and it was very convenient.

PROS

I like that you can find anything and everything that you need to answer any question you have.

CONS

Guru is getting overly populated with information that you don't need which is sometimes outdated and is not of use any longer.

Wilhelmina

Outsourcing/Offshoring, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Guru feedback

PROS

Guru is the main source when it comes to processes and it's user friendly

CONS

There's nothing that I don't like about Guru

Raj

Marketing and Advertising, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Awesome Experience

It was amazing experience to follow guru card.

PROS

I like the categorization, favorites and tags. Also, the ask a question feature which is basically an AI driven by database of Guru Card.

CONS

The search feature as it gives an ambiguous answer.

Jeremiah

Education Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Guru is a great knowledge management tool.

Overall it;s ease of use and user friendly cards make it an essential part of business.

PROS

It is easy to use and helpful when sharing information.

CONS

Sometimes it conflicts with other programs internally because we also use Notion.

Anonymous

501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Awesome platform for centralising knowledge

PROS

Ease of use and search, seamless integrations, excellent customer support

CONS

the new Answers AI feature sometimes struggles with providing correct answers when used in Slack

Amanda

Insurance, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Knowledge Management for the Future

PROS

Guru has been such a benefit to our company, it's ability to connect and intergrate with other common work programs has made it much easier to implement. As someone who edits and creates resources within Guru there are a lot of wonderful features when building these cards to help share information in different and visually appealing ways. The Guru support teams are also always very responsive and open to feedback within their forum. Many features have been implemented just in the time we've been using it that have only served to improve the product.

CONS

It would be nice if the search function was more intuitive, right now you have to have a good idea of what you're looking for when searching, and if you don't type it in exactly you're unlikely to get a decent result. The implementation of "Answers" has helped this tremendously, but it would be nice to have in the search functionality.

Shawn

Education Management, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2023

Useability of GURU

Overall, the experience with Guru has been good for our organization. It has helped us achieve most of what we were looking for when searching for a solution. However, there is definitely some room for improvement in an enterprise environment.

PROS

Guru is an excellent way to maintain and adjust current procedures, guides, instructions for users. It's pretty straightforward for people who are creating the Guru cards.

CONS

1. The Text editing is a bit limiting and nuanced... you'll have to play with formatting to figure out how or if you can make your card look like you want it to. 2. You can't target card permissions very well. It's either open to the team creating cards, or the public. You can't target to specific groups of company users, or even "only" to people within your organization. Not finely tuned to work in an enterprise environment.3. There is no mechanism that you can give viewers to search cards unless they are part of the group creating them. A search window for all users would be fantastic. We've tried to create a table of contents card which is helpful, but it's a very clunky solution.

Reason for choosing Guru

At the time, Guru seemed to fit our primary goal of maintaining up-to-date procedures. However, expanding that to organization users has been more challenging.

Reasons for switching to Guru

FAQs for staff were often in PDF format and were more difficult to keep up to date.

Matthew

Information Technology and Services, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Completely change how your team works together and searches

Guru has been a great help to us in many ways; its many features have allowed us to streamline our research and communication with one another; the fact that we can keep all of our relevant data in one central location and have easy access to it has saved us countless hours of work. Its cutting-edge artificial intelligence search tools have helped us find exactly what we need in record time.

PROS

We use it to conduct enterprise-level searches and handle large amounts of data using AI. Its intuitive interface and extensive feature set have allowed us to significantly improve the efficiency with which we share and retrieve information. The entire team has very well accepted this platform's ability to integrate with others because it allows everyone to work with the same data set without switching between different applications. Guru's powerful search algorithms and user-friendly interface make it easy to locate specific pieces of information even if we don't know their precise location.

CONS

Guru is expensive; however, the platform's many advantages outweigh its price, making it a wise financial investment.

Sumbul

Human Resources, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2023

Knowledge management made easy by a versatile well-managed tool

PROS

The learning process is shirt as there is a good backup of training videos, most features are intuitive, and the ability to collect knowledge from various users and make them keep it verified is important too.

CONS

Folder management can be better, analytics have gone in a very different direction than what is required. We need to know who is creating content individually, team-wise, and learn about gaps. I would like admins to have this functionality on their dashboards and not have to dig around to find that the team features do not really reflect performance. I would also like to reward my top performers with badges.

Rachel

Real Estate, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

Excellent Knowledge Base

Overall, great! Would recommend to others.

PROS

My favorite thing about guru is its search capability. The fact that I can just think of a keyword or specific topic that was on a card allows me to pull up all cards that are relevant to that search. It is extremely helpful to quickly identity the card I was thinking of and needed to find.

CONS

It was hard to find certain editing options when you're trying to update the collection, verification cadence, or where the board lives for a card that is already made. The editing options could be little bit more obvious and user facing.

Gabriella

Transportation/Trucking/Railroad, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Great tool for storing useful knowledge tools!

We use it to store our policies and procedures. Users can check here for updated info and remind themselves on a specific policy. If they need to they can star the card for future reference and leave comments to gain clarity.

PROS

Makes it easy for us to keep an information database for our staff to access on demand. It’s easy for admins to add edits and also allows users to comment and tag themselves in information that may need updating.

CONS

Nothing, it provides everything we would require in an info database and more. We switched from a different software for its ability to allow users to track and comment on cards

User Profile

Rob

Verified reviewer

Renewables & Environment, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2020

The Company Brain

Guru helps us get new hires up to speed quickly and helps our fast growing organization keep everyone on the same page. Stops interruptions and the frustration of trying to find the right and most recent information. Solves the huge timezone challenges with teams working globally and it is impossible to connect to head office easily.

PROS

There is lots to like in this knowledge management platform. New hires absolutely love being able to find the information then need and trust it once they have found it. 1) Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content 2) Great search function and AI 3) Validation of information so users know what they are reading is current.

CONS

layout tools of the individual cards is a bit weak. It has an export to PDF function that we will never use because you can't create nice looking cards.

Meghan

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

Love for Guru

We solve lots of avoidance of miscommunication and easy places to find simple learnings which saves our team lots of time.

PROS

The Guru extension is my favorite feature. It follows the website well and everything you need to see is visible and it rarely has any slow downs or update issues. The constant updates on our cards is crucial as we always change processes in sales and this tool helps our team stay on the same page.

CONS

The knowledge trigger features usually dont work too well for my team it might be a temporary issue but we never seem to use the feature anyway.

Biswajit

Leisure, Travel & Tourism, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Guru in a true sense

When dealing with a customer's query if I am unsure of a process, I have to check the relevant Guru card instead of looking for a subject matter expert or a supervisor, which saves a lot of time.

PROS

Guru is the go-to tool for any questions I have regarding the process. It comes in handy while dealing with customer queries and helps me provide accurate and relevant information to our members. Information on Guru is easy to access and the navigation is smooth and efficient.

CONS

The keyword search criteria can be improved.

Danicelis

Consumer Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Guru is an awesome helper!

Guru is a really helpful software where you can save your sensitive and internal data at work and just selected people can have it. Guru is the best!

PROS

I really like using Guro, it is great to have it. I use Guru every day at work and it helps me with many internal and sensitive data that the company has. I worked remotely and Guro has been an awesome helper in my work daily activities.

CONS

So far, I do not have anything I do not like from Guru. I use it daily at work and it is really good.

Thea

Outsourcing/Offshoring, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

An honest review of the Guru as a Knowledge Base

PROS

The overall performance of this platform is magnificent. The graphics are engaging, the appearance is well thought of and the proper emphasis on important tabs is a big help. One feature that I admire the most is the cards, since being in the CSR industry for over 4 years already you dont get to see an overview for the articles you want to refer to. It's like having a preface on a book. You can also add the most useful articles on your home page which is a huge plus on convenience.

CONS

One small improvement I hope was present is that the links for the articles can be viewed on the same home page. I hope that you can maximize scrolling through the same page without having to open on a new tab because that's pretty confusing especially once you're in the middle of a call.

User Profile

Cole

Verified reviewer

Computer Software, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Thank you from Guru COO email - review

PROS

The ease of searching cards and the new AI-powered "Ask a question" feature. It would be great to keep improving on this to leverage for searching existing resources for information/answers.

CONS

The opening and closing of different cards instead of being able to "tab" them like when searching an internet browser. Would make going between cards and copying multiple cards when having to reference multiple resources easier.

Najat

Hospitality, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Excellent Knowledge App

Great

PROS

Guru is very helpful. I use it everyday to search information. I do like how easy it is to use and find information. It saves me lots of time as finding all the job resources under one platform.

CONS

I actully like everything. It's an excellent App

Marry Ann

Accounting, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed November 2023

Using Guru as an employee working in an Accounting firm.

Guru addresses two key issues: access to information and convenience. As an employee at an accounting firm, we often encounter numerous queries, and Guru effectively streamlines our workflow by providing quick access to information, reducing the need to ask our colleagues for answers.

PROS

What I appreciate most about Guru is its invaluable assistance within our company. It serves as our primary resource for obtaining information regarding the company, our processes, and the services we provide.

CONS

I do not have any dislike using Guru but I think there are features that Guru can use for convenience.

Alfazar

Business Supplies and Equipment, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Best tool

Over all experince with guru a 100% satisfaction highly recommended

PROS

Highly recommended because very useful and very detailed i remember that when i first navigate this toll i didn't experience kind of stress because very useful and easy

CONS

Guru is perfect for me i will recommend this this guru is the best for me because very helpful and easy

Joey

Retail, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Guru - my favourite knowledge management tool

PROS

Guru's formatting options mean it's easy to take a complex matter and break it down into highlighable points, as well as contain enough information for those not just looking for a quick answer to gain in-depth context on card topics. Team permissions mean people who only need entry level access to certain subject matters don't get swamped with context that can become overwhelming when trying to sort out customer issues. I also love how easily searchable information is, with boards, tags and content! Guru's AI feature is also fantastic at finding cards with synonymous words which wouldn't otherwise show in search, and answering questions directly. It integrates exceptionally well into the daily work of frontline support, as well as internal teams, and is easy to implement new information into boards by making use of the drafting features.

CONS

Most things I can think about being a slight issue with Guru has been solved in recent updates - some cards used to be huge and tough to read while on live interactions, but now AI can summarize a card, or answer questions directly about the point being discussed. The table of contents used to be manual, but now Guru has that feature built in. Devs are obviously super responsive to the needs of users. It's an ideal tool for shared knowledge management. The only thing left is being able to request permissions for a single card if referenced in another and you don't need permission to view the entire board, but you have a topic that needs the deeper knowledge, from the T2 cards when you're a T1 for example.

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