Halp customizable forms
Supported Operating System(s):
Web browser (OS agnostic)About Halp
Halp is a cloud-based information technology (IT) service desk solution that helps small to large enterprises resolve employee queries with an internal ticketing system. The centralized platform comes with a workflow engine, which enables employees to convert direct messages on Slack into trackable tickets and categorize them using customizable forms.
Halp allows administrators to configure system settings, assign tickets to agents and add new admins on the platform. Employees can submit issues via email and add managers' email addresses to tickets for streamlining approval processes. Additionally, customer service agents can receive notifications on ticket updates and utilize the knowledge base to automatically retrieve multiple suggested res...
2 Reviews of Halp
Overall rating
5 / 5 stars
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July 2021
Victor from Anser Advisory
Verified Reviewer
Company Size: 201-500 employees
Industry: Construction
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2021
Halp: filling the gap between the helpdesk@ email and a full helpdesk
Halp has been a great transition for us from a basic helpdesk@ shared mailbox. It's great value for money and inexpensive for what it does--we look forward to seeing how the product grows and how we will end up using it as we grow.
Pros
Halp made it super easy to set up our team to start processing tickets and most importantly helping our internal customers. The Microsoft Teams interface is slick, and since we're all on it, people are enjoying being able to directly interact with helpdesk resources through Teams. It was quick to setup and intuitive for us and our end users. We like the search interface's speed for helping us find similar issues and get up to speed quickly.
Cons
It's still pretty basic: reassigning a ticket in Teams isn't possible (use the web interface), it handles message attachments poorly, and sometimes we still have to dig out the original email that came into our helpdesk account to figure out what the request is about. No macro/frequently used text support.
January 2020
Randy from ClassPass
Company Size: 501-1,000 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2020
Great Product, Great People.
Every single person I have interacted with at Halp is passionate about the product and how it can help me. They are super supportive and knowledgeable, so not only do they listen to my feedback, but they have great ideas of how to use Halp fully with the other tools I have.
Pros
I am in an environment with Slack and Zendesk used heavily. I love that I now have these tied together in an easy way to be able to quickly push tickets without even having to go back to the web interface. There own ticketing system backend is ever improving and I fully intend to move my IT team off of Zendesk and over to Halp fully, hopefully within this next year. Also, the BetterCloud integration to be able to kick off workflows is AWESOME.
Cons
They did originate as BubbleIQ and have grown into what they are now. Because of this, the feature set it still growing. That is not a horrible Con, as they are actively growing the feature set and constantly seek input from customers to determine the best roadmap.
Reasons for Choosing Halp
While I already had Halp before the feature was added, the BetterCloud integration alone is a massive stand out over other products.