We've used a number of ticket systems and found Helpscout best meets our needs. The integration options are easy to set up and increases the value we get from the software.

I hate its search because it is ridiculously stupid. You can't find what you need, keywords don't work etc.

Help scout is very user friendly , customer support is very efficient and feels like one to one interaction. The chat option is the best feature for real time support.

A very Nice clean board that is very functional. Have used it for multiple aspects of the business and it does a solid job of it all.

It was great that we could have used it without having to spend money on it, but it's soo good that it's definitely worth every penny.

As a help desk software, Help Scout is at the top of the list when it comes to implemention & integration.

Cute prompts for cycling through work flow- nice feel and intuitive. Great overall ease of use and design.

We love that it brings all the communication into one central place to help answer clients back.

I have used other similar tools but Help Scout is hands down the best on the market. Their team is friendly and helpful as well.

It's really difficult to spice things up for the customer.

Help Scout is incredibly easy to use. If it's ever confusing or difficult, their support team is amazing and gets back to you quickly with a complete answer.

Very responsive and easy to use Web app console which I am making use of on a daily basis.

It's excellent working with a team who really care what their customers and their customers' customers think.

We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible.

M so glad I started using helpscout, it’s easy to integrate with other apps we’re already using and our whole team loves it.

A fantastic, low cost chat tool, with email connection AND ability to provide support documentation.

I have nothing to say about Help Scout's services, it does an excellent job, hands down. Though it's lacking some features and the pricing is a little bit high based on what features they offer.

It's a great timesaver that way, especially when the people on the other end are using it for the same reason.

Help Scout is very satisfying to use, it helps manage support tickets efficiently and integrates well with other tools such as Slack. We love it for all of these reasons.

I thought the website design was clean and attractive.

I currently use Help Scout with a client and it is a great tool for staying connected and helping each other respond more quickly to her clients.

Great for customer service and internal requests.

I absolutely love the templates, and tagging features. Also the knowledge base was super easy to set up.

Ease of use, improved customer support, great feedback from cusomters.

No way to merge several tickets at once. You can't make a note/reply and keep the ticket open, you have to re-open it.

Merging tickets is a nightmare: hard to remember how to, requires the same customer email. Contacts management is convoluted and limited; no integration with external contact providers.

When copying in a new email to an existing chain (or when the HelpScout email is adding to an existing chain), attachments are usually lost and have to be reattached.

This tool is very versatile and really snappy, I love how easy you can reply to incoming tickets and keep great analytics of it at the same time.

Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start.

As a person that learns how to use apps on my own, the first days with Help Scout were sort of catastrophic.

The lack of integrations. They just rolled out with a Salesforce integration, but lack integrations in other areas.

It was a great experience, definitely worth the investment since it allowed us to measure and create KPIs for the satisfaction of our internal service.

I had to get help to reconfigure it. After that, it has been easy to use, and has a pretty interface that makes working with tickets very nice.

Tracker is great, the system is highly customizable and very user friendly. It does a lot of CRM functionalities and email campaigns,  the reporting and searching functionalities are also great.

What I like most about the product is the UI. Not only does the product look nice but it also is user friendly.

It was good overall, some tabs can be polished to use it in a better way.

Colourful, easy, great with reporting and automation.

What goes in is what comes out. Not having everyone be as conscientious of their data entry is the source of my frustration as an admin.

Calm, knowledgeable, patient, with great client focus. Very happy with the sales and integration (so far).

It also effectively organizes candidates for easy access and quick searches on skill sets.

I like the layout - very easy to read and user friendly. Just need to get better at navigating it and realizing all its potential.

Beats most vendors hands down. Great functionality, great price great team supporting it.

Patient and problem solving during conversion from another horrible ATS.

Very poor, use Airtable or find an alternative.

I like everything about this program, it makes it very easy for workflow and process.

And provided comprehensive functionality with an affordable and fixed total cost of ownership. We evaluated 60 different products in total - Tracker RMS was the hands down winner.

I love TrackerRMS and look forward its continued growth in popularity.

I reviewed several systems before settling on Tracker and it stacked up as the best in terms of ease of use, scalability, and cost effectiveness.

Very good implementation and client support team. They're responsive when we have issues or want to make a change to the system.

Great visibility between users. Great, user-friendly integration with MS Outlook.

TrackerRMS came as a shock to me when we implemented it in our organization.

The FAQs, orientation videos, and support via the account management and success teams make learning the functionality easier than most systems. The trick is actually to focus on the material, though.

This product is super intuitive, very user-friendly, and highly customizable.

Customer support rep provided us top quality service & is always there to help. Tracker is super easy to use, keeps everything in one place and is time efficient.

The system can be a little sluggish at times. Tends to not always catch duplicate candidates that are added in.

The ease and functionality of this product is very reassuring. However the best review I can give is in regards to my customer service.

I appreciate how TrackerRMS offers many ways to accomplish the same result. It doesn't force me to do any activity using a singular approach.

I was very productive within the first day of using Tracker: it was very easy to integrate with our business processes too.

GUI, layout, easy of accessing Customers, Jobs, Leads, Contacts and Candidates.

Fantastic, the whole team is extremely happy. The customer service is great, especially Simone.

For the price you pay, its not only affordable, but the product is very good and easy to use.

To many tabs, and does not work very well when it comes to general search option.

As a new user the vendor is very responsive and assisting in facilitating our customization. The ease of entry is a great function.

US Dollar

Help Scout is a dedicated customer support platform built for growing teams to deliver best-in-class customer service. When you sign up you get access to an entire suite of tools, all optimized specifically for customer support.

Help Scout's shared inbox includes features like private notes and @mentions to improve team collaboration, and collision detection helps reduce duplicate work by showing when an agent is actively working on a specific conversation. You can automate routine tasks like conversation sorting with workflows and get additional context with customer profiles.

If you’re looking to create a powerful customer knowledge base, Docs is right up your alley. The intuitive editor makes creating help center content a breeze, and built-in search functionality and organization features ensure customers can find the content they need. Docs-specific reports show which content is doing best and the most helpful areas for you to expand.

You also get access to Beacon, which offers live chat capabilities and proactive support options through an embeddable widget. Customers can search help documentation or submit a question to your support team right from the widget, helping them get answers when and where they need them most.

Help Scout also comes loaded with pre-built performance dashboards. Reports help you better understand individual and team performance, and you can create custom views to have a snapshot of the metrics most important to you.

Last, but certainly not least, you get access to Help Scout’s world-class support team who are available by email 24/6 to answer any questions you may have.

LongDescription

Support Ticket Management

Signature Management

Cataloging/Categorization

Surveys & Feedback

Email Monitoring

Multi-Channel Management

Performance Management

Document Storage

Access Controls/Permissions

Shared Inboxes

Real-Time Monitoring

Workflow Configuration

SSL Security

Voice Mail

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Full Text Search

Call Center Management

Template Management

Data Import/Export

Email Templates

Self Service Portal

Contact Management

Help Desk Management

Content Management

Configurable Workflow

Mobile Access

Performance Metrics

Routing

Historical Reporting

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Social Media Integration

Workflow Management

Real-time Updates

Email Management

Ticket Management

Event Triggered Actions

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Response Management

Inbox Management

Macros/Templated Responses

Spam Blocker

Alerts / Escalation

Real Time Reporting

Customizable Branding

Reporting/Analytics

Prioritization

Feedback Management

Customer History

Tagging

Archiving & Retention

Third-Party Integrations

Multiple User Accounts

Canned Responses

Live Chat

Document Management

Search/Filter

Interaction Tracking

Employee Management

Customizable Reports

Customer Service Analytics

Single Sign On

Rules-Based Workflow

Process/Workflow Automation

Real-Time Notifications

Mobile App

Multi-Language

Contact Database

Auto-Responders

Real-time Consumer-facing Chat

Customer Communication

Lead Management

For Startups

Mac OS

Web browser (OS agnostic)

Windows 8

Free trial available. Standard pricing starts at $20 per user per month.

Standard: $25 user / month, or $20 user / month billed annually

Plus: $40 user / month, or $35 user / month billed annually

Company: $60 user / month billed annually


Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams.

All Plans include 24x7 support, unlimited volume & storage, and 40+ third party integrations.

Email/Help Desk

Knowledge Base

Chat

11-50

51-200

201-500

Help Scout

Live Online

Documentation

Videos

Tracker is a web-based, integrated recruitment ATS and CRM designed for recruiting and staffing firms across industries. The solution allows businesses to manage entire recruitment workflows, right from candidate sourcing and placement to employee onboarding.


The integrated solution can be used to manage sales, CRM, recruiting, marketing, operations and onboarding activities from any browser on various systems, laptops, mobiles and tablets.


Tracker offers one platform to manage your candidates, client contacts and leads, job and placement records, and everything in between. This allows you to easily see what is going on in your recruitment and sales pipelines, in one comprehensive system.


The goal of the Tracker team is to help recruitment and staffing firms grow their businesses by using Tracker to build better relationships and to run their operations more effectively--the end result being the ability to build better businesses by building better relationships. 



Jobs Board

Forecasting

Status Tracking

Internal Chat Integration

Employee Onboarding

Application Management

Interview Management

Resume Database

Activity Tracking

Internal HR

Candidate Tracking

Job Application Management

Sales Pipeline Management

Referral Tracking

Reference Checking

Calendar/Reminder System

Applicant Tracking

Recruiting Firms

Pipeline Management

Social Recruiting

Talent Acquisition

Resume Storage

Job Management

Calendar Management

Sales Trend Analysis

Lead Generation

Assessment Management

Email Marketing

Compliance Management

Real Time Data

Recruitment Management

Background Screening

With Tracker, you can build a better recruitment tool for your firm with all of the features you need. Please inquire for a custom quote and demo.

Help Scout vs Tracker

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