Help Sumo

RATING:

5.0

(15)

About Help Sumo

Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement (SLA) policy management. Help Sumo’s email ticketing module allows users to reply, change, print and resolve multiple emails at once with triaging and mass action features. Email merging, cloning, splitting and smoothing are also offered. Emails are automatically monitored to determine ticket frequency and question type, which can help users to develop a knowledge base. Users can build customized FAQs and knowledge bases. Help Sumo tracks the articles clients use, as well as questions that are not answered by available articles. It also of...

Help Sumo Pricing

4 pricing tiers ($19, $29, $49, $79) dependent upon features.

Starting price: 

$14.99 per month

Free trial: 

Available

Free version: 

Available

Email ticketing
Slide 1 of 5

Help Sumo Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

5

Most Helpful Reviews for Help Sumo

1 - 5 of 15 Reviews

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2019

Easy and cost-effective support system

An easy-to-use and cost-effective helpdesk solution that you can use without any training.

PROS

Help Sumo is a perfect support system for startups, bloggers, and small businesses. It offers you with almost everything that you’d get from a big support system like Zendesk but it is way too cheap. It offers email ticketing, live chat, self-service, data encryption, unlimited storage, and much more. The best part is that it is a hosted helpdesk tool which makes it a perfect choice for small businesses.

CONS

It needs regular updates and the team needs to add more advanced features that are suitable for medium-sized businesses.

Gangadhar

Entertainment, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Impressive and Reliable Approach for Customer Enhancement

PROS

Help Sumo creates a dynamic option, that allows firms to have a navigable customer control and listen to their customers.

CONS

Help Sumo gives a powerful aspect of communication, and help is well shared.

Gestione

Maritime, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2024

Conventional Approach for Customer Help

PROS

Help Sumo makes the process of ticket building effective, and there are helpdesk solutions that are immediate.

CONS

Help Sumo is flawless, and impeccable in making all businesses functional.

Annex

Medical Practice, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Intelligent Customer Help for Businesses

PROS

Help Sumo makes ticketing the best organization form to manage issues that customers have.

CONS

Help Sumo has captured every customer request and answers are timely and no mistake.

selva

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

4

Reviewed July 2014

Very flexible and makes managing a lot of support data easy

Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers.