--- title: "Help Sumo Software Reviews, Demo & Pricing - 2026" description: "Review of Help Sumo Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/help-desk/help-sumo-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Help Sumo Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Help Sumo Review From $14.99/month Free version Free trial 1 plan Wondering if Help Sumo is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Help Sumo 5.0 [(15)](https://www.softwareadvice.com/help-desk/help-sumo-profile/#reviews) Pricing Starting at $14.99 per month ### About Help Sumo Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement (SLA) policy management. Help Sumo’s email ticketing module allows users to reply, change, print and resolve multiple emails at once with triaging and mass action features. Email merging, cloning, splitting and smoothing are also offered. Emails are automatically monitored to determine ticket frequency and question type, which can help users to develop a knowledge base. Users can build customized FAQs and knowledge bases. Help Sumo tracks the articles clients use, as well as questions that are not answered by available articles. It also offers tools to create a self-service help desk for clients. Users can also document SLAs and distribute them to clients. Help Sumo is available on a per agent per month basis. Wondering if Help Sumo is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Help Sumo User Interface ## Popular Help Sumo Alternatives Main Product Help Sumo 5.0 [(15)](https://www.softwareadvice.com/help-desk/help-sumo-profile/#reviews) Ratings Breakdown - 4.80Ease of use - 5.0Value for money - 4.73Customer support - 5.0Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3471)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(792)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Help Sumo Pricing and Plans Starting price: $14.99 per month Free Trial Free Version Basic $14.99 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Help Sumo Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Help Sumo Knowledge Base Management Live Chat Real-Time Chat Social Media Integration Ticket Management ## Help Sumo User Reviews ## Help Sumo customer ratings - Overall rating: 5/5 - Total reviews: 15 ### Rating distribution - 5 stars: 15 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 5/5 - Customer support: 4.7/5 - Functionality: 5/5 --- Have you used Help Sumo and would like to share your experience with others? ### Easy and cost-effective support system - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. An easy-to-use and cost-effective helpdesk solution that you can use without any training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Help Sumo is a perfect support system for startups, bloggers, and small businesses. It offers you with almost everything that you’d get from a big support system like Zendesk but it is way too cheap. It offers email ticketing, live chat, self-service, data encryption, unlimited storage, and much more. The best part is that it is a hosted helpdesk tool which makes it a perfect choice for small businesses. #### Cons It needs regular updates and the team needs to add more advanced features that are suitable for medium-sized businesses. --- ### Conventional Approach for Customer Help - Overall rating: 5/5 - Reviewer: Gestione P. - Verified reviewer: Yes - Industry: Maritime - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Help Sumo makes the process of ticket building effective, and there are helpdesk solutions that are immediate. #### Cons Help Sumo is flawless, and impeccable in making all businesses functional. --- ### Intelligent Customer Help for Businesses - Overall rating: 5/5 - Reviewer: Annex L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Help Sumo makes ticketing the best organization form to manage issues that customers have. #### Cons Help Sumo has captured every customer request and answers are timely and no mistake. --- ### Impressive and Reliable Approach for Customer Enhancement - Overall rating: 5/5 - Reviewer: Gangadhar D. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Help Sumo creates a dynamic option, that allows firms to have a navigable customer control and listen to their customers. #### Cons Help Sumo gives a powerful aspect of communication, and help is well shared. --- ### Very flexible and makes managing a lot of support data easy - Overall rating: 5/5 - Reviewer: selva k. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered Help sumo allows us to manage a ton of support, developer and product backlog data in one place and is very open ended so that we can add whatever data we see fit. It has made it possible to run a lean support team while experiencing large company growth and not let anything go overlooked. We switched to their help center for all product documentation, which was much easier than building out our own site, and it allows for quick addition of new content. Also, helpsumo as an organization is very receptive of feedback and will turn around and build what people ask for. They truly listen to customers. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### Good feature set, meets basic needs, easy to use. - Overall rating: 5/5 - Reviewer: karthick r. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product is solid and meets our needs. We went live with our internal help desk concept using issuetrak and i have no regrets. It is a great solution for the price. Basic features are easy to configure and you can almost go live with defaults. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Every day is a cool day with helpsumo - Overall rating: 5/5 - Reviewer: aaidy n. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered With Helpsumo I'm finally managing my email, instead of letting it manage me. The benefits are the ability to automatically find that 20% of one's email that when resolved, takes care of 80% of your daily workload. All of this while leaving plenty of time during the day for those projects that I'd never have time for otherwise! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Possibly the best customer service management tool, depending on your needs - Overall rating: 5/5 - Reviewer: john w. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered Reduce customer support, improve the support experience for customers, and make the agents more efficient at solving their tickets. We went from 80% customer satisfaction to 98% customer satisfaction within a year and helpsumo was a huge part of this customer delight project that made this shift possible. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### Best Support Software Out there - Overall rating: 5/5 - Reviewer: aaidy n. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered Help Sumo allows you to automate everything, which is amazing. We handled all of our support with 4 full-time people handling over 200 requests per day. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Simple to use - Overall rating: 5/5 - Reviewer: amia l. - Product usage: Used unspecified for unspecified - Reviewed: July 2014 - Review source details: This review was submitted organically. No incentive was offered Finding and being able to show the business the users and processes that seem to require most of the IT staffs time. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- Showing 1 - 10 of 15 Reviews Load More Reviews ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **9** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (792) Recently recommended **6** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Help Sumo with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice