Helpjuice 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Helpjuice

4.7

(102)

Pricing

Starting at $120.00 per month

About Helpjuice

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains.

Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced.

Helpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis.

Helpjuice Screenshots

Helpjuice Pricing and Plans

Starting price: $120.00 per month

Free Trial

Free Version

Starter (✅ AI Included)

$120.00

flat rate, per month

Plan includes:

Access Restrictions
Article History and Restore
Branding/Customization
Categories/Folders
Collaboration Tools
Content Analytics
Content Authoring
Content Formatting
Decision Trees
Drag & Drop Files

Run-Up (✅ AI Included)

$200.00

flat rate, per month

Plan includes:

Access Restrictions
Article History and Restore
Branding/Customization
Categories/Folders
Collaboration Tools
Content Analytics
Content Authoring
Content Formatting
Decision Trees
Drag & Drop Files

Premium Limited (✅ AI Included)

$289.00

flat rate, per month

Plan includes:

Access Restrictions
Article History and Restore
Branding/Customization
Categories/Folders
Collaboration Tools
Content Analytics
Content Authoring
Content Formatting
Decision Trees
Drag & Drop Files

Premium Unlimited (✅ AI Included)

$659.00

flat rate, per month

Plan includes:

Access Restrictions
Article History and Restore
Branding/Customization
Categories/Folders
Collaboration Tools
Content Analytics
Content Authoring
Content Formatting
Decision Trees
Drag & Drop Files

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Helpjuice Features

Popular features found in Knowledge Base
Feedback Management
Multi-Language
Rich Text Editor
Self Service Portal
More features of Helpjuice
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Catalog Management
Chatbot
Collaboration Tools
Commenting/Notes
Communication Management
Content Library
Content Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions/Forums
Document Management
Document Storage
Drag & Drop
Drag & Drop Editor
Email Alerts
Employee Onboarding
Full Text Search
Knowledge Base Management
Knowledge Management
Pre-built Templates
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
SEO Management
Single Sign On
SSL Security
Surveys & Feedback
Tagging
Templates
Text Editing
Third-Party Integrations
User Management
Web Notifications
Website Integration
Widgets
Workflow Management
WYSIWYG Editor

Helpjuice Integrations

Microsoft Teams

Contact Cloud

AUDITWorks

Freshdesk

Microsoft SharePoint

Olark

See all 15 integrations

Helpjuice User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

22%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.4

Alessandro C.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Reviewed January 2024

Helpjuice Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is fast and very kind.

Cons:

authorizhation management is managed by user, not by group.

Trisha D.

Verified reviewer

Printing

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed September 2022

HelpJuice- a win win for any sized business!

Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

Cons:

-Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s)

Reasons for choosing Helpjuice

The pricepoint matched up with what is offered as part of the HelpJuice subscription: Excellent editor, great customer service, customizations galore.

Raychel J.

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2016

We need to add more features

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

clean design

Cons:

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

Andrew N.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Helpjuice is a Knowledge Base Champion!

We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers.

Cons:

The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too!

Reasons for choosing Helpjuice

Biggest aspect was price. Bloomfire was much too expensive for our needs and Helpjuice had everything we needed for less. Zendesk would have made us have to switch our entire support software which was not something we were ready to do. We just wanted a knowledge base and Helpjuice made that option easily available and affordable.

Sparsh C.

Verified reviewer

Financial Services

51-200 employees

Used other for free trial

Review source

Reviewed June 2021

Great product overall, but scope for improvement

Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys.

Cons:

Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved.

Reasons for choosing Helpjuice

Pricing, features and the relationship manager.

Myr B.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 12 months

Reviewed January 2024

Easy to manage and outstanding customer care and support.

Excellent experience. A team you can count on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helpjuice is a software that is incredibly easy to get used to, to manage and customize. The support from the team who helps with customizations requests is super kind and expedite. If you know something about web design, most of the customizations you can manage by yourself. If you don´t they can assist you. You can start from a template, and if your later discover it is not really the best, you can ask for help and quickly get it changed by their team. Very happy to have chosen Helpjuice.

Cons:

There are a few edition features for articules that are still not available. Formatting tables or copying and pasting styles are not yet there, but we trust these are upcoming improvements. Same case with Jira integration, which is in plans.

Reasons for choosing Helpjuice

Cost, automatic translation, UX, Analytics included in license.

Reasons for switching to Helpjuice

Cost, UX, Analytics suite not included in the standard license.

David M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

Amazing product

My team was impress. No more document all over the network hard to find to share knowledge.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use Friendly Interface. The content is indexed so fast

Cons:

The editor might gain a few more feature in future Some search option can be optimise

Reasons for choosing Helpjuice

I like the fact that we deal with a small team. Amazing service.

Rasa J.

Verified reviewer

Automotive

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed July 2025

Intuitive Platform with Top-Notch Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the standout aspects of Helpjuice is their excellent customer support - they’re always responsive, helpful, and genuinely invested in making sure you're set up for success. The platform itself is very intuitive and easy to use, even for team members who aren’t tech-savvy. I also appreciate the wide range of customization options available, which allow us to tailor the knowledge base to fit our brand and structure. That said, it’s worth noting that some of the more advanced customization features come with additional costs. Still, overall, Helpjuice provides a clean, flexible, and user-friendly experience backed by a great support team.

Cons:

Perhaps they could offer us an option to disable some of the functionalities (such as contact form). Although it's not possible to do this at the moment, the Helpjuice team is always open to feedback and I'm sure it's something they will improve in the future.

Yair S.

Verified reviewer

Higher Education

51-200 employees

Used daily for less than 6 months

Reviewed January 2024

I'm very happy with Helpjuice

Easy to set up and great array of features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up and quickly update, amazing customer service.

Cons:

Haven't found anything yet so I can't say

Reasons for choosing Helpjuice

Great features at a comparably more reasonable price.

Jason R.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Help Juice is amazing

I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website.

Cons:

really nothing. the software just works and it does the job

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