# Helpjuice Software Reviews, Demo & Pricing - 2026 > Review of Helpjuice Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/helpjuice-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / Helpjuice Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/helpjuice-profile/alternatives/) # Helpjuice 2026: Benefits, Features & Pricing Wondering if Helpjuice is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Helpjuice 4.7 [(104)](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/) Pricing Starting at $120.00 per month ### About Helpjuice Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains. Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced. Helpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis. Wondering if Helpjuice is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. ## Helpjuice User Interface ## Popular Helpjuice Alternatives Main Product Helpjuice 4.7 [(104)](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.70Value for money - 4.82Customer support - 4.42Functionality Pricing Starting at $120.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5270)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3690)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Document360](https://www.softwareadvice.com/crm/document360-profile/) 4.7 [(292)](https://www.softwareadvice.com/crm/document360-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.46Value for money - 4.81Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price ## Helpjuice Pricing and Plans Starting price: $120.00 per month Free Trial Free Version Starter (✅ AI Included) $120.00 flat rate, per month Plan includes: - Access Restrictions - Article History and Restore - Branding/Customization - Categories/Folders - Collaboration Tools - Content Analytics - Content Authoring - Content Formatting - Decision Trees - Drag & Drop Files Read More Run-Up (✅ AI Included) $200.00 flat rate, per month Plan includes: - Access Restrictions - Article History and Restore - Branding/Customization - Categories/Folders - Collaboration Tools - Content Analytics - Content Authoring - Content Formatting - Decision Trees - Drag & Drop Files Read More Premium Limited (✅ AI Included) $289.00 flat rate, per month Plan includes: - Access Restrictions - Article History and Restore - Branding/Customization - Categories/Folders - Collaboration Tools - Content Analytics - Content Authoring - Content Formatting - Decision Trees - Drag & Drop Files Read More Premium Unlimited (✅ AI Included) $659.00 flat rate, per month Plan includes: - Access Restrictions - Article History and Restore - Branding/Customization - Categories/Folders - Collaboration Tools - Content Analytics - Content Authoring - Content Formatting - Decision Trees - Drag & Drop Files Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Helpjuice Features - Popular features found in Knowledge Base Feedback Management Multi-Language Rich Text Editor Self Service Portal - More features of Helpjuice Access Controls/Permissions Active Directory Integration Activity Dashboard Activity Tracking Alerts/Notifications API Catalog Management Chatbot Collaboration Tools Commenting/Notes Communication Management Content Library Content Management Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Data Import/Export Decision Support Discussions/Forums Document Management Document Storage Drag & Drop Drag & Drop Editor Email Alerts Employee Onboarding Full Text Search Knowledge Base Management Knowledge Management Pre-built Templates Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Search/Filter SEO Management Single Sign On SSL Security Surveys & Feedback Tagging Templates Text Editing Third-Party Integrations User Management Web Notifications Website Integration Widgets Workflow Management WYSIWYG Editor ## Helpjuice Integrations Microsoft Teams Integration rated undefined from -1 review Contact Cloud Integration rated undefined from -1 review AUDITWorks Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review Microsoft SharePoint Integration rated undefined from -1 review Olark Integration rated undefined from -1 review See all 15 integrations ## Helpjuice User Reviews Overall Rating 4.7 Ratings Breakdown 5 75% 4 22% 3 2% 2 1% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 4.8 Functionality 4.4 Alessandro C. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 2 years Reviewed January 2024 Helpjuice Review 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Customer support is fast and very kind. Cons: authorizhation management is managed by user, not by group. Read More JO Jasmine O. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Reviewed January 2024 Easy to use 5 Helpjuice overview is great, it could do with a few improvements which I have mentioned through-out the survey. Other than that, no complaints! The support team are epic, very quick to respond and they're always very clear. Ratings Breakdown 4 Ease of use 5 Customer support 4 Functionality Pros: The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense. Cons: It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g - Find out how many articles a user has edited / created (without exporting) - See when an article as moved into another category - View different region articles in Insights without having to export and re-organise Reasons for switching to Helpjuice They were discontinuing their service, we had to pick another provider Read More RJ Raychel J. Hospital & Health Care 51-200 employees Used daily for less than 12 months Review source Reviewed October 2016 We need to add more features 3 Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 1 Functionality Pros: clean design Cons: Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user Read More TD Trisha D. Verified reviewer Printing 11-50 employees Used weekly for less than 2 years Review source Reviewed September 2022 HelpJuice- a win win for any sized business! 5 Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking. Cons: \-Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s) Reasons for choosing Helpjuice The pricepoint matched up with what is offered as part of the HelpJuice subscription: Excellent editor, great customer service, customizations galore. Read More AN Andrew N. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed August 2021 Helpjuice is a Knowledge Base Champion! 5 We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers. Cons: The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too! Reasons for choosing Helpjuice Biggest aspect was price. Bloomfire was much too expensive for our needs and Helpjuice had everything we needed for less. Zendesk would have made us have to switch our entire support software which was not something we were ready to do. We just wanted a knowledge base and Helpjuice made that option easily available and affordable. Read More SC Sparsh C. Verified reviewer Financial Services 51-200 employees Used other for free trial Review source Reviewed June 2021 Great product overall, but scope for improvement 4 Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys. Cons: Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved. Reasons for choosing Helpjuice Pricing, features and the relationship manager. Read More MB Myr B. Verified reviewer Information Technology and Services 201-500 employees Used daily for less than 12 months Reviewed January 2024 Easy to manage and outstanding customer care and support. 5 Excellent experience. A team you can count on. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Helpjuice is a software that is incredibly easy to get used to, to manage and customize. The support from the team who helps with customizations requests is super kind and expedite. If you know something about web design, most of the customizations you can manage by yourself. If you don´t they can assist you. You can start from a template, and if your later discover it is not really the best, you can ask for help and quickly get it changed by their team. Very happy to have chosen Helpjuice. Cons: There are a few edition features for articules that are still not available. Formatting tables or copying and pasting styles are not yet there, but we trust these are upcoming improvements. Same case with Jira integration, which is in plans. Reasons for choosing Helpjuice Cost, automatic translation, UX, Analytics included in license. Reasons for switching to Helpjuice Cost, UX, Analytics suite not included in the standard license. Read More DM David M. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 12 months Review source Reviewed July 2019 Amazing product 5 My team was impress. No more document all over the network hard to find to share knowledge. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Easy to use Friendly Interface. The content is indexed so fast Cons: The editor might gain a few more feature in future Some search option can be optimise Reasons for choosing Helpjuice I like the fact that we deal with a small team. Amazing service. Read More Yair S. Verified reviewer Higher Education 51-200 employees Used daily for less than 6 months Reviewed January 2024 I'm very happy with Helpjuice 5 Easy to set up and great array of features. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to set up and quickly update, amazing customer service. Cons: Haven't found anything yet so I can't say Reasons for choosing Helpjuice Great features at a comparably more reasonable price. Read More Jason R. Verified reviewer Financial Services 11-50 employees Used daily for less than 6 months Review source Reviewed May 2019 Help Juice is amazing 5 I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website. Cons: really nothing. the software just works and it does the job Read More Showing 1 - 10 of 104 Reviews [See All Reviews](https://www.softwareadvice.com/crm/helpjuice-profile/reviews/) ## Helpjuice Popular Comparisons [Guru vs Helpjuice](https://www.softwareadvice.com/help-desk/guru-profile/vs/helpjuice/)[Connecteam vs Helpjuice](https://www.softwareadvice.com/hr/connecteam-profile/vs/helpjuice/)[Confluence vs Helpjuice](https://www.softwareadvice.com/project-management/confluence-profile/vs/helpjuice/)[Document360 vs Helpjuice](https://www.softwareadvice.com/crm/document360-profile/vs/helpjuice/)[Freshdesk vs Helpjuice](https://www.softwareadvice.com/crm/freshdesk-profile/vs/helpjuice/)[KnowledgeOwl vs Helpjuice](https://www.softwareadvice.com/crm/helpjuice-profile/vs/knowledgeowl/) [Compare All Alternatives](https://www.softwareadvice.com/crm/helpjuice-profile/alternatives/) ## Other Top Recommended Knowledge Base Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **102** times [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **34** times [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **31** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **28** times Stuck Between Options? 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