Helpjuice

RATING:

4.7

(97)

About Helpjuice

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains. Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and whi...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Helpjuice Pricing

We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features & 300+ integrations.

Starting price: 

$120.00 per month

Free trial: 

Available

Free version: 

Not Available

Intercom knowledge base
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Helpjuice Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Helpjuice

1 - 5 of 97 Reviews

User Profile

Jason

Verified reviewer

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Help Juice is amazing

I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap

PROS

I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website.

CONS

really nothing. the software just works and it does the job

David

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Amazing product

My team was impress. No more document all over the network hard to find to share knowledge.

PROS

Easy to use Friendly Interface. The content is indexed so fast

CONS

The editor might gain a few more feature in future Some search option can be optimise

Reason for choosing Helpjuice

I like the fact that we deal with a small team. Amazing service.

Caine

Consumer Electronics, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

HelpJuice is the one solution the fits all sizes

So far so good, love our new help center and love the future I see using HelpJuice here at Pura

PROS

So many features, some we did not even know were possible

CONS

It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it

Reasons for switching to Helpjuice

More content features and components and flexibility

Sparsh

Financial Services, 51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed June 2021

Great product overall, but scope for improvement

Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base!

PROS

Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys.

CONS

Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved.

Reason for choosing Helpjuice

Pricing, features and the relationship manager.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

What we were looking for

I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them .

PROS

The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.

CONS

I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].