Helpjuice Software

Helpjuice Software

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FrontRunners 2021

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About Helpjuice

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains. Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and whi...

Helpjuice Pricing

We believe software pricing should be simple, and capped at a certain rate. That's why our pricing starts at $120/month for up to 4 users, and goes up to $499/mo for UNLIMITED USERS. All plans include amazing customer support, and access to all features & 300+ integrations.

Starting price: 

$120.00 per month

Free trial: 

Available

Free version: 

Not Available

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Intercom knowledge base

Helpjuice User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 77 reviews

User Profile

Gaby

Verified reviewer

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2020

Best knowledge base tool I could find!

Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.

Pros

They also provide full customization service to change the look of the knowledge base per your product's design.

Cons

Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)

Reasons for choosing Helpjuice

Features, bundle price and not per user, customization options

Reasons for switching to Helpjuice

We wanted to put our focus on our product and use a 3rd-party service for this need. Less maintenance and a much better product than what we can create ourselves.

Anonymous

Company size: 501-1,000 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Helpjuice review

Pros

We use our KB to help the call center agents follow processes and answer questions the customers may have. With Helpjuice, it has been a lot easier for the agents to navigate and find the information they need the first time. Editors can make one article and allow specific sections to be seen by the correct channels.

Cons

Zendesk integration and Chrome extension needs to be updated.

Reasons for choosing Helpjuice

We were needing a knowledge base that was user-friendly on both the front and back end. We also needed to be able to track who would be able to see what information as well as who was or was not utilizing the knowledge base from a QA perspective. We were getting a lot of requests to update the information in the KB but with the system we were using it was hard to keep track of what was or wasn't updated.

Reasons for switching to Helpjuice

Helpjuice provides user and content usage and tracking, user grouping, and integrations for tools we already use. The switch to Helpjuice was made even easier with the cost and the fact that we could fully customize our KB. Helpjuice is also accessible on mobile devices which is extremely helpful for our Field Team

Raychel

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
1

Functionality

out of 5

October 2016

We need to add more features

Ease of use would be enhanced just by adding a search bar to an open article and Microsoft Word editing within the article.

Pros

clean design

Cons

Missing: Feedback option from internal users Start ratings from external users Font size choice or consistency Word type editing for articles Internal users favorites list Internal users search history Add links to jump to certain parts of articles ex: mobile vs PC Access to search bar when in an open article Video ability New article request function from user

Guy

Company size: 201-500 employees

Industry: Machinery

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2022

Experimnted with many Knowledge base products - this is by far number #1

Pros

Has all features others have and more. Super agile product Crazy support team and personal customisation

Cons

Their logo ;) I really didnt find cons. I'm sure some stuff will be missing as I progress working with the tool but I am sure and can see that their team are super product-customer responsive - super important for me.

Andrew

Company size: 11-50 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2021

Helpjuice is a Knowledge Base Champion!

We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain.

Pros

We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers.

Cons

The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too!

Reasons for choosing Helpjuice

Biggest aspect was price. Bloomfire was much too expensive for our needs and Helpjuice had everything we needed for less. Zendesk would have made us have to switch our entire support software which was not something we were ready to do. We just wanted a knowledge base and Helpjuice made that option easily available and affordable.

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