I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap

I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website.

really nothing. the software just works and it does the job

My team was impress. No more document all over the network hard to find to share knowledge.

Easy to use Friendly Interface. The content is indexed so fast

The editor might gain a few more feature in future Some search option can be optimise

So far so good, love our new help center and love the future I see using HelpJuice here at Pura

So many features, some we did not even know were possible

It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it

Customer support is fast and very kind.

authorizhation management is managed by user, not by group.

Using the platform has been a very wholesome experience. It was a great learning experience and we understood lots of things from a product point of view. Most other products we saw didn't appeal as much to us because Helpjuice had been such a good knowledge base!

Content management at Helpjuice is great. The platform brings out great value in terms of giving user permissions and content creation across different stakeholders within an organisation. The relationship manager was always available one call away, and has been a great value add-on to the product. To top it all, the product is extremely well priced for the features being provided- its a bargain! I would recommend this product 100%! Good job guys.

Content creation could be more dynamic. Providing references to PDF, PPT, XLS documents within articles could be improved.

I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them .

The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.

I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].

I am really satisfy with this product. I can finally share my knowlegde to my coworkers easily.

Easy to use, easy to search, it is really user Friendly. Support is incredible!

I don't like when I clic Edit on Article, begin to write something and it auto/save and reload, it bring up my cursor top of article and I erase something up of the page.

Support searching through API. It also supports importing content into my knowledge base which is great! Finally, they allow me to do good level of customizations and it also provides me nice detailed analytics.

Pricing Their import feature works for most of scenarios but sometimes it gets complicated to figure out. They can probably add a few more pricing options instead of just 4.

The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds — an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done.

The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but — if you want it — you can access the entire backend and customize your site to your specifications.

It's currently lacking integrations, e.g. with CRM tools such as Salesforce.

Easy to set up and great array of features.

Easy to set up and quickly update, amazing customer service.

Haven't found anything yet so I can't say

We moved to Helpjuice for the following reasons: lots of options, saves us money. What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support. They have been very responsive and willing to work with us through some fairly specific SEO requirements as well. All this for a cost that won't break the bank.

Noted in the review

We have had some downtime, but this has been limited.

I loved the simpleness of this software. Creating articles was a pleasure and training on this platform was the most easiest part.

Well, sometimes had local problems with connecting, but i don't know what was the reason. However, everything is ok.

Recommended it already! This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product

Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.

Could do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content - the code formatting is not very good, have line wrap issues and no syntax highlighting - difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page - difficult to export analytics data to other systems - need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the

The inital setup is easy and helpjuice customer support is top notch. We are using it daily for our internal knowledge database and also for external use for our clients. Super happy with the software.

Easy to use knowledge database for clients and for internal use.

I don't feel there's anything missing for our use case.

In total, Helpjuice is the best option to spread knowledge in the company or within the customers in a user-friendly way which in the end saves time for your business and the readers.

The most useful thing is user interaction feature which lets the visitors evaluate an article and in case they can not find the proper article, they are able to write to the administrator directly. It is done in a simple and time-saving manner. What's more, it makes more people engaged in the content building process.

The only thing that can be even more developed is customization features. Although, the existing customization features are quite nice.

When our small team was looking for a knowledge base tool, we kept seeing Helpjuice appear. And so, we gave it a go.... Instantly, upon signing up, we realized Helpjuice provides a much different experience than the other solutions out there. Helpjuice is really focused on being the best knowledge base platform, and you can tell from product to support. Their product is a bliss and very powerful, while their customer support is one of THE best support experiences I've had, in a while!

Extremely easy to use, powerful analytics, easy integration in website.

None

So far I have to say that we have been really happy with the funcionality of Helpjuice. The support team is great and very helpful and we haven't really had any problems so far that couldn't be resolved. The only minor thing is that the analytics were a little bit difficult to grasp in the beginnning and could still be improved.

It's adaptabiity and that it offers great designs and the analytics.

The analytics could be a little bit more comprehensive and could give more detail about unsuccessful searches etc.

It has helped us document internal policies and external support.

It simple to add and edit articles allowing us to focus on the content instead of the editing process. Customer support is great at helping make the site more organized.

Harder to organize articles into different categories when categories become larger and need to be sub-categorized.

The onboarding experience was fantastic! In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed.

The multi use of the platform by having both public and internal content.

Would be great to have a few more logins with the base package.

It's fully customizable, support is always available, analytics are very good and using it is very easy

some features that users suggested are yet to be added

Help Juice has great search capabilities and is easy to setup and configure to match your company brand,

I wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics.

Looking around for Help Center / Help Desk / Self-serve Support / Knowledge Base / Knowledge Management software that meets your needs is no easy task. It's often seen as an add-on to a ticketing system, and is a breath of fresh air to see a team solely focused on the self-serve portion, it shows. We were intent on finding a tool that allowed us to have multiple subcategories, as well as linking within articles. HelpJuice fit the bill. We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice!

With a lot of self service customers creating a destination Knowledge Base was critical for us. We didn't want to re-create the wheel and built something ourselves. We also didn't want to have to mess with Wordpress themes. Enter Helpjuice. They have been great to work with. Our team can easily spin up new articles and content for new features, commonly asked questions, etc.

Easy to use, customizable, great search functionality.

Wish they had some more startup friendly pricing.

The team at Helpjuice have developed an excellent support platform. We use it to provide a knowledge Base of support articles for our customers. We appreciate the ability to easily publish articles, keep them organised and stylise the entire experience to match our website. There are a few ease-of-use issues that we'd like to see addressed, but the customer service team at Helpjuice has always been extremely responsive. All-in-all it is a support platform that I'd highly recommend.

If you are looking for a knowledge base, this is the thing. No other software i've tried came even closer to what HelpJuice could deliver us. Its ease of use and the ability to customize everything really sets it apart from the "competitors". They are really not competing; it's a totally different thing. They even have a 100% money back guarantee thing. Try it and you won't regret it, just give it a try.