All Helpjuice Reviews

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User Profile

Jason

Verified reviewer

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2019

Help Juice is amazing

I think the help juice team is amazing and they are always available with any questions and are so open to feedback. They may be a smaller team but they are brilliant and are customer service oriented. they are open to feedback and its nice that they show their roadmap

PROS

I love the software, it was so easy to implement, the team was available to help at any time. you can get this up in running in under an hour. they offer to import any current documentation you may have already to help with implementation. It is super easy to use and they provide amazing tools to control the look and feel of a knowledge base article. I like that you can relate articles to one another, you can apply keywords. we have a special keyword for new hires that way they can read a bunch of articles during their orientation. love the customizable website they provide to give you a googlish web page that looks like your website.

CONS

really nothing. the software just works and it does the job

Anonymous

10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2022

One of the best easy-to-use software for knowledge base management

The overall experience was excellent and smooth, and their support team was very proactive. This will be excellent software for collaboration activities.

PROS

I like the most that their customer service was very proactive and quick when I booked a demo with them. I wanted to get up to speed with their software and start using it proactively. I had already heard/read a lot of good reviews about them, and want to use it as a knowledge base for my team.Another excellent feature they provide is managing multiple versions of a single document, which is very effective when working collaboratively. One of their best features is that they store backups of every document in the cloud, and can be easily restored in case of theft, deletion, etc. I have never really seen such technical features in other similar software.Moreover, they provide a very clean UI and easy to identify tools.

CONS

I did not like that it took me time to understand their different templates like troubleshooting, interlinking, analytical reports, etc. However, their customer service team took the time to understand my requirements and advised me with some excellent templates that made my work really easy.

Reasons for switching to Helpjuice

I explored various platforms like confluence and notion, and I have been using them for different requirements. Like notion I use for personal brainstorming, confluence for project-level documentation, and helpjuice for tech-level documentation that includes the business requirements, product specification documentation, architectural decisions, and diagrams, and more.

Caine

Consumer Electronics, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2021

HelpJuice is the one solution the fits all sizes

So far so good, love our new help center and love the future I see using HelpJuice here at Pura

PROS

So many features, some we did not even know were possible

CONS

It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it

Reasons for switching to Helpjuice

More content features and components and flexibility

Andrew

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2021

Helpjuice is a Knowledge Base Champion!

We are aiming to reduce duplicate questions and topics for support and provide an easy to use option for our customers to find answers to widely asked questions. Helpjuice has made this possible and done so in a way that was easy to implement and maintain.

PROS

We love the searchability, the ease of category management and the article editor. The ability to request customization is highly favored and Helpjuice has met all of requests swiftly and perfectly. The Article Planner makes it easy to understand what customers are not finding and how to better title or write articles for customers.

CONS

The article export could be improved to make it easier to mass export articles into indiviudal documents and also exporting in word docs would be nice too!

Reason for choosing Helpjuice

Biggest aspect was price. Bloomfire was much too expensive for our needs and Helpjuice had everything we needed for less. Zendesk would have made us have to switch our entire support software which was not something we were ready to do. We just wanted a knowledge base and Helpjuice made that option easily available and affordable.

Trisha

Printing, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

HelpJuice- a win win for any sized business!

Overall, HelpJuice has always been a positive experience with no downtime at all. They have always returned my inquiries in a very timely manner and if there may be something I asked that hasn't been developed, HelpJuice has pointed me to their 'feedback' page so I don't have to find it myself. Great team- thank you HelpJuice!

PROS

Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

CONS

-Not able to download or obtain an entire PDF for an entire Category (only individual Articles). However, I did submit this request to HelpJuice as an idea for them to consider in the future. -Inability to highlight the searched term(s) after the search when clicking to go into the resulting articles that contain said searched term(s)

Reason for choosing Helpjuice

The pricepoint matched up with what is offered as part of the HelpJuice subscription: Excellent editor, great customer service, customizations galore.

David

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Amazing product

My team was impress. No more document all over the network hard to find to share knowledge.

PROS

Easy to use Friendly Interface. The content is indexed so fast

CONS

The editor might gain a few more feature in future Some search option can be optimise

Reason for choosing Helpjuice

I like the fact that we deal with a small team. Amazing service.

Anonymous

51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

What we were looking for

I am very happy with this implementation. It makes it easy to make some corrections and changes and quickly publish them .

PROS

The relationship quality/cost is more than what were expecting. It’s user interface is pretty easy to understand and the easy of deployment as well.

CONS

I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie [productname].

Anonymous

10,000+ employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2022

Perfect knowledge base tool as per needs of my team

PROS

Support searching through API. It also supports importing content into my knowledge base which is great! Finally, they allow me to do good level of customizations and it also provides me nice detailed analytics.

CONS

Pricing Their import feature works for most of scenarios but sometimes it gets complicated to figure out. They can probably add a few more pricing options instead of just 4.

User Profile

Richard

Verified reviewer

Computer Software, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2018

Quick to get set up, easy to use, and great support!

The help center that came with our customer support software wasn't meeting our needs and we wanted something more flexible that we could fully customize. Helpjuice provides the best of both worlds — an easy to use user interface for people to add/edit articles and the flexibility to amend the code and completely customize the site. Best of all, if there's a specific feature you really want if you ask them they'll get it done.

PROS

The support is fast and responsive. They are also great at taking feedback and incorporating it into their product. The user experience is clear and simple to use, but — if you want it — you can access the entire backend and customize your site to your specifications.

CONS

It's currently lacking integrations, e.g. with CRM tools such as Salesforce.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

FUNCTIONALITY

3

Reviewed December 2018

Great system for providing support to customers!

PROS

It's an awesome platform for distributing help and information to customers without requiring actual human assistance. Frees up human resources.

CONS

It's kind of a bear to set up, there is a lot of information that needs to be input for it to be effective.

Tara

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2017

Really Good!

A nice userfriendly knowledgebase that my entire team can contribute to.

PROS

The software is really easy to use and navigate. I love how sleek the reports are as well as the weekly report of our sites health. Overall it's a huge improvement from our last knowledgebase hosted in salesforce

CONS

Support was a little slow to respond, it took roughly 4 days to get an initial response for an easy how-to. Sometimes the article formats look different from when you're editing it and from when you publish it. I would recommend to customers to keep the format as simple as possible. The other cons are just minor software enhancements like dynamic reporting but nothing has been a blocker or critical issue so far!

Vendor Response

Hi Tara, Thanks for the kind review. I'm very sorry it took so long for a response in that one instance! I really feel bummed out about that, as it really never happens. Thanks again for being a customer & for your kind review Emil Hajric, CEO of Helpjuice.com

Replied September 2017

Nessibeli

Logistics and Supply Chain, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Review for knowledge base Helpjuice

PROS

I loved the simpleness of this software. Creating articles was a pleasure and training on this platform was the most easiest part.

CONS

Well, sometimes had local problems with connecting, but i don't know what was the reason. However, everything is ok.

Stuart

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2017

Fantastic on-boarding experience up until the rebranding which took longer than expected

Recommended it already! This is a KB and Doc system for Product Managers... it is all about the data and helping me improve the product

PROS

Analytics, analytics, analytics - its why we move to the solution - great to get insight into popular articles. Abiliity to integrate into our existing Support process and have a dedicated document view.

CONS

Could do with a couple of improvements for publishing articles, lacks some of the capabilities used to when creating content - the code formatting is not very good, have line wrap issues and no syntax highlighting - difficult to create pdf reports that are legible as the formatting is very poor when trying to print the html page - difficult to export analytics data to other systems - need to it possible to just link to other articles (very easy to embed articles) - why not offer the option to display link or content when I use the

Vendor Response

Hey Stuart! :-) Thanks for the detailed review. I'm really bummed that we didn't WOW you with our customer service and product. We really take pride in our work. I really appreciate the feedback, and am taking the cons as a todo list for us. Thanks again for being a customer of Helpjuice. Emil Hajric CEO, Helpjuice

Replied September 2017

Florian

Financial Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great for Knowledge Management

The inital setup is easy and helpjuice customer support is top notch. We are using it daily for our internal knowledge database and also for external use for our clients. Super happy with the software.

PROS

Easy to use knowledge database for clients and for internal use.

CONS

I don't feel there's anything missing for our use case.

Tamar

Insurance, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Knowledge base for any business

In total, Helpjuice is the best option to spread knowledge in the company or within the customers in a user-friendly way which in the end saves time for your business and the readers.

PROS

The most useful thing is user interaction feature which lets the visitors evaluate an article and in case they can not find the proper article, they are able to write to the administrator directly. It is done in a simple and time-saving manner. What's more, it makes more people engaged in the content building process.

CONS

The only thing that can be even more developed is customization features. Although, the existing customization features are quite nice.

Ryan

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Ideal tool to automate support

When our small team was looking for a knowledge base tool, we kept seeing Helpjuice appear. And so, we gave it a go.... Instantly, upon signing up, we realized Helpjuice provides a much different experience than the other solutions out there. Helpjuice is really focused on being the best knowledge base platform, and you can tell from product to support. Their product is a bliss and very powerful, while their customer support is one of THE best support experiences I've had, in a while!

PROS

Extremely easy to use, powerful analytics, easy integration in website.

CONS

None

Vendor Response

Thank you Ryan!!

Replied October 2016

Lena

Internet, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2016

Very Happy

So far I have to say that we have been really happy with the funcionality of Helpjuice. The support team is great and very helpful and we haven't really had any problems so far that couldn't be resolved. The only minor thing is that the analytics were a little bit difficult to grasp in the beginnning and could still be improved.

PROS

It's adaptabiity and that it offers great designs and the analytics.

CONS

The analytics could be a little bit more comprehensive and could give more detail about unsuccessful searches etc.

Vendor Response

Thanks Lena!

Replied October 2016

Mike

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Reduces Friction To Adding Support Content

It has helped us document internal policies and external support.

PROS

It simple to add and edit articles allowing us to focus on the content instead of the editing process. Customer support is great at helping make the site more organized.

CONS

Harder to organize articles into different categories when categories become larger and need to be sub-categorized.

Daniel

Security and Investigations, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2019

Great software and exceptional service

The onboarding experience was fantastic! In minutes I had someone from Helpjuice contact me and we were able to get our help site customized, populated, and live. They were exceptional and quick to make the customizations we needed.

PROS

The multi use of the platform by having both public and internal content.

CONS

Would be great to have a few more logins with the base package.

Kyle

Telecommunications, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2021

The best all rounder

PROS

It's fully customizable, support is always available, analytics are very good and using it is very easy

CONS

some features that users suggested are yet to be added

Reasons for switching to Helpjuice

We wanted a fully customizable product which was also easy to use and included analytics

Michael

Internet, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2017

Great Knowledge Base Software

PROS

Help Juice has great search capabilities and is easy to setup and configure to match your company brand,

CONS

I wish there was better filtering for analytics. We have both internal and external users and I would love an easier way to filter out external users from our metrics.

Steve

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed October 2015

Ditched Desk.com for more flexibility & product focus!

Looking around for Help Center / Help Desk / Self-serve Support / Knowledge Base / Knowledge Management software that meets your needs is no easy task. It's often seen as an add-on to a ticketing system, and is a breath of fresh air to see a team solely focused on the self-serve portion, it shows. We were intent on finding a tool that allowed us to have multiple subcategories, as well as linking within articles. HelpJuice fit the bill. We were then bowled over by their awesome team, who is always a quick note away with assistance. Very excited to be growing with HelpJuice!

Vendor Response

Thank you, Steve!

Replied October 2016

Mike

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Incredible easy to spin up a Knowledge Base

With a lot of self service customers creating a destination Knowledge Base was critical for us. We didn't want to re-create the wheel and built something ourselves. We also didn't want to have to mess with Wordpress themes. Enter Helpjuice. They have been great to work with. Our team can easily spin up new articles and content for new features, commonly asked questions, etc.

PROS

Easy to use, customizable, great search functionality.

CONS

Wish they had some more startup friendly pricing.

Vendor Response

Big thanks, Mike!

Replied October 2016

Bill

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2016

Great Support Software

The team at Helpjuice have developed an excellent support platform. We use it to provide a knowledge Base of support articles for our customers. We appreciate the ability to easily publish articles, keep them organised and stylise the entire experience to match our website. There are a few ease-of-use issues that we'd like to see addressed, but the customer service team at Helpjuice has always been extremely responsive. All-in-all it is a support platform that I'd highly recommend.

Leticia

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed December 2015

It doesn't get any better than this!

If you are looking for a knowledge base, this is the thing. No other software i've tried came even closer to what HelpJuice could deliver us. Its ease of use and the ability to customize everything really sets it apart from the "competitors". They are really not competing; it's a totally different thing. They even have a 100% money back guarantee thing. Try it and you won't regret it, just give it a try.

Vendor Response

Thanks Leticia! Glad to have you on board!

Replied December 2015

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