# Helprace Software Reviews, Demo & Pricing - 2026 > Review of Helprace Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/help-desk/helprace-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Helprace Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Helprace 2026: Benefits, Features & Pricing Wondering if Helprace is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Helprace 4.7 [(7)](https://www.softwareadvice.com/help-desk/helprace-profile/#reviews) Pricing Starting at $10.00 per month ### About Helprace Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and user feedback portal. Helprace lets users organize interactions with customers and address customer feedback and questions. The solution provides customers with different reports based on response time, resolution time and customer feedback. In Helprace, users can create canned responses to common questions and establish case rules. Different filters are available, so users can manage specific customer interactions. Helprace also provides space for customer communities: users can set up forums where customers can ask questions, and other customers can answer them. Users can monitor these conversations. The solution provides integration with applications like Facebook, Webhooks, Google Analytics and WordPress. Helprace is available on a monthly subscription basis that includes support via phone and through an online knowledge base. Wondering if Helprace is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Helprace User Interface ## Popular Helprace Alternatives Main Product Helprace 4.7 [(7)](https://www.softwareadvice.com/help-desk/helprace-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 4.0Value for money - 4.33Customer support - 3.75Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) 4.5 [(848)](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.38Value for money - 4.50Customer support - 4.30Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price ## Helprace Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Basic $10.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Helprace Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Helprace Activity/News Feed Activity Tracking Alerts/Notifications API Assignment Management Autoresponders Call Center Management Catalog Management Client Portal Complaint Monitoring Contact Management Content Management CRM Customer Database Customer Experience Management Customer History Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Decision Support Discussions/Forums Document Storage Email Management Email Templates Event Triggered Actions Feedback Management Full Text Search Idea Collection Idea Ranking Ideation Inbox Management Interaction Tracking Internal Chat Integration Issue Management Issue Tracking IT Asset Management Knowledge Base Management Knowledge Management Lead Management Marketing Automation Monitoring Multi-Language Multi-Location Online Forums Performance Metrics Polls/Voting Prioritization Queue Management Ratings/Reviews Real-Time Data Real-Time Monitoring Real-Time Updates Reporting & Statistics Role-Based Permissions Rules-Based Workflow Search/Filter Single Sign On Social Media Integration SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Task Management Third-Party Integrations Ticket Management Website Integration Widgets WYSIWYG Editor ## Helprace Integrations WordPress Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review ## Helprace User Reviews Overall Rating 4.7 Ratings Breakdown 5 71% 4 29% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.0 Customer support 4.3 Functionality 3.8 Have you used Helprace and would like to share your experience with others? Alex K. Verified reviewer Internet Used unspecified for less than 12 months Review source Reviewed December 2015 Helprace makes our customers happy 5 As a software depeloper, I am happy with Helprace. I use the ticketing and community applications. I actually look forward to reading new ideas, questions, (and even issues) that are brought up by my users. It can be challenging to address everyone, but it's great that communication is transparent and visible to others who may have the same question. Another thing to note is that we moved straight from email, so the help desk was a breath of fresh air for my small support team of 4. I can see what everyone is doing, and get notified when the going gets tough and I need to intervene. With the help of internal notes, canned responses and tags, we can build a pool of great replies so that we can offer faster service later. This, coupled with the community shows our customers that we care about their business. We find that most customers will look into the community before asking a question. That way, if a customer gets their answer within a few seconds, they will feel that much more confident about the brand. Last but not least, I really like how the customer doesn't have to sign in to send a ticket or browse the community. Of course, if they'd like to join in on the conversation, they need to sign in, but social sign-in makes it super easy. I'd like the ability to integrate Helprace with Slack but I guess that's because we rely on it so much. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support Pros: I really like the way Helprace seamlessly blends the help desk and the community. Some customer conversations deserve to be in the open and some need to be private. This doesn't only help deflect ticket numbers but it keeps our customers happy. Cons: I'd like to integrate Helprace with Slack because we all use it around the office and love it. Read More PK Piotr K. Verified reviewer Information Technology and Services 11-50 employees Used monthly for more than 2 years Review source Reviewed July 2020 Great feedback and support software 5 We migrated fro UserVoice after they raised price 11 fold. We are a very satisfied customer since then. Ratings Breakdown 5 Ease of use 5 Value for money 5 Functionality Pros: I love the integration of ticketing system, forum and ideas/feedback forum. Cons: There are some small UX issues but I can't remember any right now. Reasons for choosing Helprace Functionality - it covers most of our needs - forum, ideas, support tickets. Price - it is really affordable. Reasons for switching to Helprace UserVoice increase price 11 fold just like that. Help Race has so much more capabilities. Read More JP Jacob P. Verified reviewer Retail Self-Employed Used daily for less than 6 months Review source Reviewed September 2018 Terrible Software 4 I have suggested many features to the Helprace team and the response always said is " We'll to take your request into consideration" They never ask you to elaborate further like any other company would and they never thank you Ratings Breakdown 4 Ease of use 2 Value for money 3 Customer support 2 Functionality Pros: I love that I can view my customer information all in one place within the customers tab Cons: I hate that I have to subscribe to different parts of the service just to have a complete software to support my customers. I cannot even get my customers to email me during the free trial let alone using it. The forums feature does not work for me, It's often slow when loading and the features suck. Read More Ken L. Verified reviewer Used daily for less than 2 years Review source Reviewed May 2018 Very effective and easy to use 5 great customer help portal with minimum efforts Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: cost effective and easy to use. very effective in giving customers a help and support platforms and services Cons: integration with other CSM or email services that are commonly used in the customer service industry Read More VR Verified Reviewer Financial Services 1001-5000 employees Used weekly for less than 6 months Review source Reviewed February 2019 Helprace Gets the Job Done 4 Helprace is pretty basic and for lower-scale businesses, but ends up accomplishing the job when it comes to reaching out to and staying in contact with your customers. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Able to track all of your customers and interactions with customers in a single place. Also provides some visual insights into your communication, such as graphs and charts. Cons: Helprace is somewhat barebones as a software. I wish it would add more features, but it seems as though the company is reluctant to keep adding to the software. For the basic needs, however, Helprace suffices. Read More Hw Henry w. Used unspecified for unspecified Review source Reviewed January 2016 Great Product 5 I have been in the IT world for several years. I faced trouble to maintain communication with our customer. I was trying to find out solution and finally got it! Helprace is an awesome help desk with a self-service portal in one simple app. This is the first reply and i am very much benefited to use this. Flexibility to customize the wide range of features for specific application or special reporting needs. Software support has been attentive and effective. It appears to be effective at keeping malware out. My entire customer is very happy now for getting quick services. I am very impressed with this product. Ratings Breakdown 5 Ease of use 5 Customer support Read More SA Sohail A. Used unspecified for unspecified Review source Reviewed January 2016 Great Experience with Helprace 5 Hey, Pros 1: Agent Like Interface 2: Receive Messages from World whenever you want 3: Tear down the walls between traditional CRM, help desk and community management. Offer customers actionable solutions at every point of contact 4: Have your answers ready when customers hit search. Reduce support loads. 5:Fuel discussions with a feedback-based community. keep activity on your turf! 6: Turn lonely site visits into conversations and make your company truly customer-centric. Cons 1: Customer support needs to be fixed in more better way Ratings Breakdown 5 Ease of use 5 Customer support Read More Showing 1 - 7 of 7 Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare Helprace with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice