The customer service is great. We suggested adding an option to link to the internal content and they actually implemented it. It was very helpful.

The product was easy to setup. There is a way to customize templates applying your own brand, color, etc. The customer service is great. They worked with us on couple of very custom authentication setup. Resoond to emails is fast.

Wish to have more customization option for the front-end. Particularly for setting up the landing page and categories. For the analytics would be great to have some sort of the reporting functionality added. Also we should be able to setup SEO-friendly URL handle for google analytics.

Overall, fantastic. My free trial was extended while I was in the selection process for my organization. I was offered some help on HTML aspects which I will need to integrate at some point. [sensitive content hidden] did not get tired of my constant back and forths and helped me each step of the way.

For me, the customer service, specifically from [sensitive content hidden], is second-to-none. I considered various other platforms, but the customer service really sold me. HelpSite is willing to work with you and walk you through your questions, concerns, and issues. For me, that's everything.

I wish the Text Editor was more robust, and I could do more changing of templates without needing to do something technical via the HTML.

Great. Have never had an issue with its reliability and is a pivotal asset within our company.

The ease of use means that anyone within the company can use the site - both our clients and employees who are adding to it daily.

The options to customize could be slightly better. But i hope with more updates we can achieve this.

It is easy enough to update pages. Search functionality for users is decent.

Security isn't something the company takes very seriously. That has been frustrating. The way linking works is complicated and it is not intuitive how to point to your help articles from other places like intercom or support emails unless you know the special way to craft URLs. I would not buy this product again if we were starting over. We'll keep it due to the high switching costs of having to integrate another product and move all our documentation.

Great. I am overskilled for the product and that's not their fault. I love the default template's minimalist composition, I love the design of article management, all of it.

I am really impressed by the bespoke design for a wiki. We really need a wiki that can be used for internal and external content hosting to support our customers and employees, and HelpSite does that with a minimalist design that makes content management easy to pick up.

I used to be a web designer, so I did find the custom HTML/CSS templating a little restrictive. I had to search the FAQ to discover how the templating worked so I could override it in places for my own color choices (add a numerical ID to a class and specify it in header, the template calls bootstrap 3.4 defaults) and I'm used to a more DIY approach. I'd love to see prebuilt theme options in the future, or maybe a "pick your own adventure" approach with the templating: simplistic or full control. At the same time I appreciated that I only had to change colors and the rest was done for me - not common. It also didn't affect my purchase choice.