HelpSite Software

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About HelpSite

HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles and utilize the search functionality to retrieve specific information from the database. HelpSite allows organizations to create articles on frequently asked questions, add titles or names and sort them into categories according to requirements. Managers can create multiple help sites and configure role-based access permissions to prevent unauthorized data exploitation. Additionally, it lets users collect customers' information using built-in contact forms and customize the layout and style of knowledge bases according to brand guidelines. ...

HelpSite Pricing

Starting price: 

$14.99 per month

Free trial: 

Available

Free version: 

Available

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HelpSite User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 43 reviews

Anna

Verified reviewer

Company size: 501-1,000 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2022

Excellent tool to manage the Knowledge Base

The customer service is great. We suggested adding an option to link to the internal content and they actually implemented it. It was very helpful.

Pros

The product was easy to setup. There is a way to customize templates applying your own brand, color, etc. The customer service is great. They worked with us on couple of very custom authentication setup. Resoond to emails is fast.

Cons

Wish to have more customization option for the front-end. Particularly for setting up the landing page and categories. For the analytics would be great to have some sort of the reporting functionality added. Also we should be able to setup SEO-friendly URL handle for google analytics.

Reasons for choosing HelpSite

We needed a tool that can be integrated with internal application and allow for authentication via authentication token. HelpSite provided the easiest solution and assisted us with setup.

Pius

Company size: 2-10 employees

Industry: Internet

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

April 2022

Helpsite

Pros

Helspite is so easy to use, from creating an article of help for your users to adding a custom domain. The content editor allows all media types from images to embedding videos. Most importantly what I liked most about Helspite is the fact that they offer a free plan that covers most of what a new founder needs Most similar services limit the number of articles and help material you can publish. Help you can publish a lot of articles in the free plan. I have not reached the cap, but I have 1 article already published for free.

Cons

No outright cons to be honest! But I would appreciate if we had a better UI in terms of outlook. Colorful and fully customizable to look very appealing. Right now helpsite is just straightforward and serves its primary purpose of creating help material for our users. Although really it would be nice to have a better looking interface for our customers too.

Reasons for choosing HelpSite

It ad a free plan that was very comprehensive, covering much of what I needed.

Pete

Company size: 11-50 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

2

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

November 2019

Difficult to integrate and linking and security remain a problem

Pros

It is easy enough to update pages. Search functionality for users is decent.

Cons

Security isn't something the company takes very seriously. That has been frustrating. The way linking works is complicated and it is not intuitive how to point to your help articles from other places like intercom or support emails unless you know the special way to craft URLs. I would not buy this product again if we were starting over. We'll keep it due to the high switching costs of having to integrate another product and move all our documentation.

Response from HelpSite

Hi Pete, We are sorry and surprised to hear that you've been unhappy with HelpSite. It's a surprise because I just reviewed all of our past support interactions with your company and after every request it's seemed like your company walked away satisfied by our responses. This is the first time we are hearing from you about any issues! We absolutely do take security very seriously as a company and within our product. If you're looking for an additional security measures that can be implemented for private/internal help sites, can you please reach out to us at info@helpsite.com? We've got some new integration options that weren't available when you first reached out in 2017. Thanks for being a HelpSite customer and we intend to regain your happiness again!

Replied November 2019

Jennifer

Company size: 501-1,000 employees

Industry: Government Administration

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2022

HelpSite is amazing! Highly recommend for anyone looking for a knowledge base site

With HelpSite, we were able to build an easy FAQ site for our customers/stakeholders. It is clean, organized and easy to maintain.

Pros

It is easy to integrate with our existing software/programs and documents. Seamless.

Cons

The feature I would recommend is the option to shorten the URL name.

Reasons for choosing HelpSite

Functionality, ease of use and help desk feature.

Erich

Company size: 51-200 employees

Industry: Mechanical or Industrial Engineering

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

HelpSite helped us make our knowledgebase "out-of-site"

Overall, we evaluated many different Help Desk/Knowledgebase solutions and choose to keep our help desk separate (for cost reasons) and use this knowledgebase product to get the biggest band for our buck.

Pros

Cloud-based and very easy to use, for the price you're getting a great package with easy to use tools that allowed us to take the management of the system off out of our hands and focus on creating great content that will help our users.

Cons

Integrating videos can be a bit cumbersome when trying to resize appropriately, while a native plug-in for YouTube is included, the default size for videos and how they appear could be a little more robust.

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