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Supported Operating System(s):
Web browser (OS agnostic)About HelpSite
HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles and utilize the search functionality to retrieve specific information from the database.
HelpSite allows organizations to create articles on frequently asked questions, add titles or names and sort them into categories according to requirements. Managers can create multiple help sites and configure role-based access permissions to prevent unauthorized data exploitation. Additionally, it lets users collect customers' information using built-in contact forms and customize the layout and style of knowledge bases according ...
31 Reviews of HelpSite
Average User Ratings
Overall
4.65 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2020
Francois from iono.fm
Verified Reviewer
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
October 2020
Powerful, Easy to use WYSIWYG Helpsite
Powerful tool to help reduce OPS overheads, easy to maintain, useful internal help-site to capture and make organizational knowledge accessible,
Pros
Very easy to use, can have completely non technical people use it. Intuitive, clean editor, easy to import articles form other sources, good formatting tools, nice clean look and feel, easy to navigate and get information, useful features like internal/external help sites.
Cons
No complaints here, I'm quite happy with it.
Reasons for Choosing HelpSite
Easiest to use, most powerful editing tools.
Reasons for Switching to HelpSite
Too difficult to use it. Formatting often broke.
October 2020
Fair from Siblings International Business Solutions
Company Size: 501-1,000 employees
Industry: Outsourcing/Offshoring
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2020
User Friendly
I would highly recommend this to my colleagues and peers.
Pros
It is easier to setup the number of users to create a certain group subject that can be exclusively accessible to those given the link. The end-user view is also simple and can be easily read by any common person.
Cons
Literally, there's none. Any ordinary or common person can easily use it. Friendly-use as what they call it.
Reasons for Choosing HelpSite
The overall is just phenomenal.
Response from HelpSite
Replied October 2020
Thanks for the review! We definitely aim to make HelpSite the easiest-to-use knowledge base system and we're glad you find it simple. Get in touch if we can help any way!
October 2019
Pete from Zymewire
Company Size: 11-50 employees
Industry: Computer Software
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
1.0
Functionality
2.0
October 2019
Difficult to integrate and linking and security remain a problem
Pros
It is easy enough to update pages. Search functionality for users is decent.
Cons
Security isn't something the company takes very seriously. That has been frustrating. The way linking works is complicated and it is not intuitive how to point to your help articles from other places like intercom or support emails unless you know the special way to craft URLs. I would not buy this product again if we were starting over. We'll keep it due to the high switching costs of having to integrate another product and move all our documentation.
Response from HelpSite
Replied November 2019
Hi Pete, We are sorry and surprised to hear that you've been unhappy with HelpSite. It's a surprise because I just reviewed all of our past support interactions with your company and after every request it's seemed like your company walked away satisfied by our responses. This is the first time we are hearing from you about any issues! We absolutely do take security very seriously as a company and within our product. If you're looking for an additional security measures that can be implemented for private/internal help sites, can you please reach out to us at info@helpsite.com? We've got some new integration options that weren't available when you first reached out in 2017. Thanks for being a HelpSite customer and we intend to regain your happiness again!
October 2020
Lisa from Broadbean Technology
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
October 2020
User Friendly, Business Effective.
We use this as our Knowledgebase for internal and external purposes and with our content we have effectively reduced our support cases (roughly by 30% in first year in UK) Overall, very happy with its performance and [SENSITIVE CONTENT HIDDEN] has been prompt and helpful via email when needed.
Pros
It is a very user friendly piece of software, uploading articles etc. It is really straight forward. As an administrator I can comfortably manage my teams and multiple sites so it works well for me. I am now looking to create sub headings within the main sections which I feel would give the client facing page a better structure.
Cons
I wasn't initially aware that any other sites (other than the one with a login) can be publicly accessed so I have had to change this to not be 'searchable'. Also we are looking to implement the JWT code but this will require someone with solid technical / development knowhow to put in place (especially for the way we use it)
Reasons for Choosing HelpSite
n/a
October 2019
Anonymous
Verified Reviewer
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
2.0
October 2019
Fit for purpose
Pros
Great place for processes Useful for large teams
Cons
Would love for my staff to be able to edit articles but for me to be able to sanity check what they are adding
Reasons for Choosing HelpSite
Value
Response from HelpSite
Replied November 2019
Thanks for your review! We do plan on adding more features around article approvals or changelogs. Please reach out at info@helpsite.com if you have any more feedback!
