HubSpot Service Hub

KnowledgeOwl

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Ratings & Reviews

Overall Rating

4.41 / 5 (105)

4.74 / 5 (208)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

5.0 / 5

Customer Support

4.5 / 5

5.0 / 5

Functionality

4.0 / 5

5.0 / 5

Last Reviewed

February 14, 2020

April 2, 2019

Pros/Cons

  • Pros

  • Overall my experience has been great. It helps to visualize the many steps we have within our company which makes it easier to proceed with certain duties in a more organized at a efficient pace.

  • I love how it keeps contacts so organized. their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.

  • Cons

  • I feel like we could use more training, I wish the lady that we talk to for help weekly was more freely available. I wish it was a little more self explanatory.

  • Honestly, I think thing we like least about the software is that you cant use the social features to post videos to Instagram from the social hub. Other than that there isn't anything we dont like!

  • Pros

  • The backend editor is simple and intuitive. The customer service is incredible.

  • Love this product! Super cost effective because of the you can customize it to fit you needs. Also, their customer service team is knowledgeable and accessible.

  • Cons

  • The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.

  • Not much, maybe more language interface (French for example). 1 more admin licence with the basic subscription would be nice.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots